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- Tasks: Lead a vibrant team to create unforgettable guest experiences and enhance service quality.
- Company: Join Parkdean Resorts, the UK's largest holiday park organisation with a fun team culture.
- Benefits: Enjoy 50% off holidays, 30% discounts on food and activities, plus amazing training opportunities.
- Why this job: Make a real impact while having fun in stunning locations across the UK.
- Qualifications: Strong leadership skills and a passion for customer service.
- Other info: Be part of a caring community focused on wellbeing and environmental sustainability.
The predicted salary is between 36000 - 60000 £ per year.
Your career, your way. Join us in a prominent role as Owner and Guest Experience Manager. Are you a people person looking for a career with a little more fun? Join our reception team where guest experience comes first and creating amazing memories is second nature.
As a key member of our front-line team, you’ll have the opportunity to make a real impact on each owner’s and guest’s experience from the moment they arrive. You’ll lead with enthusiasm, ensuring your team is motivated, friendly, and always ready to deliver exceptional service.
So, why Parkdean Resorts? Well, besides the one-of-a-kind team culture, stunning locations across the UK, and the chance to work with the UK's largest holiday park organisation, we can offer:
- The chance to develop your skills and boost your career across our 66 parks – as one of the best in the biz when it comes to apprenticeships, we’ve got your back when it comes to training!
- You’re never on your own with our Employee Assistance Programme! It comes with a 24/7 confidential helpline for counselling and support - because your wellbeing is our top priority.
- A 50% discount for you and a 25% discount for friends and family when booking your holiday with us.
- A team member discount of 30%, available on everything from fabulous food to delicious drinks and even our fun leisure activities.
- Score awesome discounts! From tasty meal kits like Hello Fresh to your favourite local gyms, we’ve got deals on lots of brands just for you.
We want to be a force for good and caring for our parks, people, and planet is a natural component of the way we do business. We celebrate our people, communities and natural environment, enabling us to enhance the amazing memories we create for many years to come.
What you will be doing...
- Be the voice of the owners and guests, bringing their experience to life and using feedback to enhance service and performance.
- Analyse customer insights to identify areas for service improvement and create exceptional experiences.
- Recruit, inspire, develop and motivate team members to maximise team efficiency.
- Be accountable and responsible for managing all guest and owner complaints.
- Managing budgetary costs for holiday sales and monitor and maintain effective cost controls.
- Planning and delivering a wide range of owner and guest events such as forums, drop-ins, and social events that are tailored to the customers on your park.
Are we the right fit for you? At Parkdean Resorts we don’t leave unforgettable moments to chance. We pitch in, we have fun, and we grow, inspiring each other to make great things happen every single day. We’re Parkdean people, and we do everything we can to ensure our guests and owners can holiday like they mean it!
Parkdean Resorts is committed to Safeguarding and promoting the welfare of children and vulnerable adults. Background checks including DBS (or equivalent) will be carried out if appropriate.
We want to do all we can to create an environment and recruitment process where people feel safe and comfortable to talk about disability. For any reasonable adjustment requests, please contact Stephanie at stephanie.wood@parkdean-resorts.com.
Customer Service Manager in Camber employer: Parkdean Resorts
Contact Detail:
Parkdean Resorts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Manager in Camber
✨Tip Number 1
Get to know the company culture! Before your interview, check out Parkdean Resorts' social media and website. Understanding their vibe will help you connect with the team and show that you're genuinely interested in being part of their fun environment.
✨Tip Number 2
Practice your people skills! As a Customer Service Manager, you'll need to demonstrate your ability to engage with guests and team members. Role-play common scenarios with friends or family to boost your confidence and refine your approach.
✨Tip Number 3
Prepare some questions! When you get the chance to ask about the role, think of questions that show your enthusiasm for enhancing guest experiences. This not only shows your interest but also helps you gauge if the role is right for you.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining the Parkdean family. Don’t forget to follow up after applying; a little nudge can go a long way!
We think you need these skills to ace Customer Service Manager in Camber
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of fun and enthusiasm into your words. Remember, we’re all about creating amazing experiences!
Tailor Your Application: Make sure to tailor your application to the role of Customer Service Manager. Highlight your experience in leading teams and enhancing guest experiences. We love seeing how your skills align with our mission to deliver exceptional service!
Be Specific About Your Achievements: Don’t just list your responsibilities; share specific achievements that demonstrate your impact in previous roles. Whether it’s improving customer satisfaction scores or successfully managing events, we want to know how you’ve made a difference!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s super easy, and you’ll get all the info you need about the role and our fantastic team culture. Plus, we can’t wait to hear from you!
How to prepare for a job interview at Parkdean Resorts
✨Know Your Guests
Before the interview, take some time to research Parkdean Resorts and their guest experience philosophy. Understand what makes their service stand out and think about how you can contribute to enhancing that experience. This will show your genuine interest in the role and help you connect with the interviewers.
✨Showcase Your People Skills
As a Customer Service Manager, your ability to lead and inspire a team is crucial. Prepare examples from your past experiences where you've successfully motivated a team or resolved conflicts. Highlighting these skills will demonstrate that you're not just a people person, but also a capable leader.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle specific situations, like managing complaints or planning events. Think through potential scenarios in advance and prepare structured responses using the STAR method (Situation, Task, Action, Result) to clearly articulate your thought process and problem-solving abilities.
✨Emphasise Your Passion for Service
Parkdean Resorts values exceptional service, so make sure to express your passion for creating memorable experiences for guests. Share stories that illustrate your commitment to customer satisfaction and how you’ve gone above and beyond in previous roles to ensure guests leave happy.
