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- Tasks: Lead the guest experience by turning feedback into action and supporting your team.
- Company: Join Parkdean Resorts, the UK's largest holiday park organization with stunning locations.
- Benefits: Enjoy 50% off holidays, 30% discounts on food and activities, plus awesome brand deals.
- Why this job: Be part of a fun team culture that values growth and unforgettable guest experiences.
- Qualifications: No specific qualifications required; just bring your passion for people and service!
- Other info: Background checks will be conducted to ensure a safe environment for all.
The predicted salary is between 24000 - 36000 £ per year.
Assistant Guest Experience Manager
Southview Holiday Park
£26,000
Your career, your way. Join our fantastic reception team as Assistant Guest Experience Manager.
Are you a people person looking for a career with a little more fun? Join our reception team where guest experience comes first and creating amazing memories is second nature.
So, why Parkdean Resorts?
Well, besides the one-of-a-kind team culture, stunning locations across the UK, and the chance to work with the UK\’s largest holiday park organisation, we can offer:
- The chance to develop your skills and boost your career across our 66 parks – as one of the best in the biz when it comes to apprenticeships, we’ve got your back when it comes to training!
- You’re never on your own with our Employee Assistance Programme! It comes with a 24/7 confidential helpline for counselling and support – because your wellbeing is our top priority.
- A 50% discount for you and a 25% discount for friends and family when booking your holiday with us.
- A team member discount of 30%, available on everything from fabulous food to delicious drinks and even our fun leisure activities.
- Score awesome discounts! From tasty meal kits like Hello Fresh to your favourite local gyms, we’ve got deals on lots of brands just for you.
We want to be a force for good and caring for our parks, people, and planet is a natural component of the way we do business. We celebrate our people, communities and natural environment, enabling us to enhance the amazing memories we create for many years to come.
What you will be doing…
- Champion the guest experience by turning feedback into actions that improve service and performance
- Support the team in meeting and exceeding guest experience targets
- Help train and develop the experience team to deliver exceptional service
- Manage telephones during operational hours to ensure seamless communication
- Oversee gas and electrical testing to maintain compliance and safety
- Work closely with park teams and central support to uphold high standards and deliver outstanding customer service.
Are we the right fit for you?
At Parkdean Resorts we don’t leave unforgettable moments to chance.
We pitch in, we have fun, and we grow, inspiring each other to make great things happen every, single, day. We’re Parkdean people, and we do everything we can to ensure our guests and owners can holiday like they mean it!
Parkdean Resorts is committed to Safeguarding and promoting the welfare of children and vulnerable adults. Background checks including DBS (or equivalent) will be carried out if appropriate.
We want to do all we can to create an environment and recruitment process where people feel safe and comfortable to talk about disability.
Assistant Guest Experience Manager employer: Parkdean Resorts
Contact Detail:
Parkdean Resorts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Guest Experience Manager
✨Tip Number 1
Show your passion for guest experience! When you network or meet with current employees, express your enthusiasm for creating memorable experiences for guests. This will help you stand out as someone who truly aligns with the company's values.
✨Tip Number 2
Familiarize yourself with Parkdean Resorts' locations and offerings. Knowing specific details about the parks and their unique features can give you an edge in conversations and interviews, demonstrating your genuine interest in the role.
✨Tip Number 3
Highlight any previous experience in customer service or hospitality during your interactions. Share specific examples of how you've gone above and beyond to enhance a customer's experience, as this aligns perfectly with the Assistant Guest Experience Manager role.
✨Tip Number 4
Engage with the company on social media. Follow Parkdean Resorts, comment on their posts, and share your thoughts about their initiatives. This not only shows your interest but also helps you stay updated on their culture and values.
We think you need these skills to ace Assistant Guest Experience Manager
Some tips for your application 🫡
Highlight Your People Skills: Since the role emphasizes guest experience, make sure to showcase your interpersonal skills and any relevant experience in customer service. Use specific examples that demonstrate how you've positively impacted guest experiences in the past.
Tailor Your CV: Customize your CV to reflect the key responsibilities mentioned in the job description. Emphasize your ability to train and develop teams, manage communication effectively, and uphold high standards of service.
Craft a Compelling Cover Letter: Write a cover letter that conveys your passion for creating memorable guest experiences. Mention why you want to work at Parkdean Resorts specifically and how your values align with their commitment to community and environment.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammar errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Parkdean Resorts
✨Show Your Passion for Guest Experience
Make sure to express your enthusiasm for creating memorable experiences for guests. Share specific examples from your past roles where you went above and beyond to enhance customer satisfaction.
✨Demonstrate Team Spirit
Highlight your ability to work collaboratively with a team. Discuss how you've supported colleagues in achieving common goals, especially in high-pressure situations, as teamwork is crucial in this role.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle guest feedback. Prepare by thinking of scenarios where you successfully turned negative feedback into positive outcomes.
✨Research Parkdean Resorts
Familiarize yourself with Parkdean Resorts' values, culture, and the services they offer. This knowledge will help you align your answers with their mission and demonstrate your genuine interest in the company.
