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For Companies At a Glance
- Tasks: Lead the guest experience team and enhance service through feedback.
- Company: Join Parkdean Resorts, the UK's largest holiday park organisation with stunning locations.
- Benefits: Enjoy 50% off holidays, 30% discounts on food and activities, plus exclusive brand deals.
- Why this job: Be part of a fun, supportive culture that values your growth and wellbeing.
- Qualifications: No specific qualifications required; just a passion for people and great service.
- Other info: Background checks will be conducted to ensure safety and welfare.
The predicted salary is between 20800 - 36400 £ per year.
Your career, your way. Join our fantastic reception team as Assistant Guest Experience Manager.
Are you a people person looking for a career with a little more fun? Join our reception team where guest experience comes first and creating amazing memories is second nature.
So, why Parkdean Resorts?
- The chance to develop your skills and boost your career across our 66 parks – as one of the best in the biz when it comes to apprenticeships, we’ve got your back when it comes to training!
- You’re never on your own with our Employee Assistance Programme! It comes with a 24/7 confidential helpline for counselling and support - because your wellbeing is our top priority.
- A 50% discount for you and a 25% discount for friends and family when booking your holiday with us.
- A team member discount of 30%, available on everything from fabulous food to delicious drinks and even our fun leisure activities.
- Score awesome discounts! From tasty meal kits like Hello Fresh to your favourite local gyms, we’ve got deals on lots of brands just for you.
We want to be a force for good and caring for our parks, people, and planet is a natural component of the way we do business. We celebrate our people, communities and natural environment, enabling us to enhance the amazing memories we create for many years to come.
What you will be doing...
- Champion the guest experience by turning feedback into actions that improve service and performance
- Support the team in meeting and exceeding guest experience targets
- Help train and develop the experience team to deliver exceptional service
- Manage telephones during operational hours to ensure seamless communication
- Oversee gas and electrical testing to maintain compliance and safety
- Work closely with park teams and central support to uphold high standards and deliver outstanding customer service.
Are we the right fit for you?
At Parkdean Resorts we don’t leave unforgettable moments to chance. We pitch in, we have fun, and we grow, inspiring each other to make great things happen every, single, day. We’re Parkdean people, and we do everything we can to ensure our guests and owners can holiday like they mean it!
Parkdean Resorts is committed to Safeguarding and promoting the welfare of children and vulnerable adults. Background checks including DBS (or equivalent) will be carried out if appropriate.
We want to do all we can to create an environment and recruitment process where people feel safe and comfortable to talk about disability. For any reasonable adjustment requests, please contact Stephanie at (email address removed).
Assistant Guest Experience Manager employer: Parkdean Resorts
Contact Detail:
Parkdean Resorts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Guest Experience Manager
✨Tip Number 1
Familiarise yourself with Parkdean Resorts' values and mission. Understanding their commitment to guest experience and community will help you align your answers during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Network with current or former employees of Parkdean Resorts. They can provide valuable insights into the company culture and what it takes to succeed as an Assistant Guest Experience Manager, which can give you an edge in your application.
✨Tip Number 3
Prepare examples of how you've successfully handled guest feedback or improved customer service in previous roles. Being able to demonstrate your experience in enhancing guest experiences will make you a standout candidate.
✨Tip Number 4
Show enthusiasm for the role and the holiday park industry during your interactions. A positive attitude and passion for creating memorable experiences can set you apart from other candidates and resonate well with the hiring team.
We think you need these skills to ace Assistant Guest Experience Manager
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Assistant Guest Experience Manager position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Personalised Cover Letter: Write a cover letter that reflects your passion for guest experience and your ability to enhance service quality. Use specific examples from your past experiences to demonstrate your skills in managing teams and improving customer satisfaction.
Highlight Relevant Experience: In your CV, focus on previous roles that involved customer service, team management, or hospitality. Quantify your achievements where possible, such as improvements in guest satisfaction scores or successful training initiatives.
Proofread Your Application: Before submitting, thoroughly proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a guest-facing role.
How to prepare for a job interview at Parkdean Resorts
✨Show Your People Skills
As an Assistant Guest Experience Manager, your ability to connect with guests is crucial. Be prepared to share examples of how you've successfully interacted with customers in the past, highlighting your communication and problem-solving skills.
✨Demonstrate Your Passion for Guest Experience
Express your enthusiasm for creating memorable experiences for guests. Discuss any previous roles where you’ve gone above and beyond to ensure customer satisfaction, as this aligns perfectly with the company's values.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle specific guest situations. Think about potential challenges you might face in the role and prepare thoughtful responses that showcase your ability to manage them effectively.
✨Research Parkdean Resorts
Familiarise yourself with Parkdean Resorts' culture, values, and recent news. Showing that you understand their commitment to guest experience and community will demonstrate your genuine interest in the position and the company.
