Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead the reception team to create unforgettable guest experiences and manage events.
- Company: Join Parkdean Resorts, the UK's largest holiday park organisation with stunning locations.
- Benefits: Enjoy a 50% holiday discount, 30% off food and drinks, and exclusive brand deals.
- Why this job: Be part of a fun, supportive culture that values your growth and wellbeing.
- Qualifications: No specific qualifications required; just bring your enthusiasm and people skills!
- Other info: Background checks will be conducted to ensure a safe environment for all.
The predicted salary is between 36000 - 60000 £ per year.
Your career, your way. Join us in a prominent role as Owner and Guest Experience Manager.
Are you a people person looking for a career with a little more fun? Join our reception team where guest experience comes first and creating amazing memories is second nature.
As a key member of our front-line team, you\’ll have the opportunity to make a real impact on each owner\’s and guest\’s experience from the moment they arrive. You\’ll lead with enthusiasm, ensuring your team is motivated, friendly, and always ready to deliver exceptional service
So, why Parkdean Resorts?
Well, besides the one-of-a-kind team culture, stunning locations across the UK, and the chance to work with the UK\’s largest holiday park organisation, we can offer:
- Annual Management Bonus scheme
- The chance to develop your skills and boost your career across our 66 parks – as one of the best in the biz when it comes to apprenticeships, we\’ve got your back when it comes to training!
- You\’re never on your own with our Employee Assistance Programme! It comes with a 24/7 confidential helpline for counselling and support- because your wellbeing is our top priority.
- A 50% discount for you and a 25% discount for friends and family when booking your holiday with us.
- A team member discount of 30%, available on everything from fabulous food to delicious drinks and even our fun leisure activities.
- Score awesome discounts! From tasty meal kits like Hello Fresh to your favourite local gyms, we\’ve got deals on lots of brands just for you.
We want to be a force for good and caring for our parks, people, and planet is a natural component of the way we do business. We celebrate our people, communities and natural environment, enabling us to enhance the amazing memories we create for many years to come.
What you will be doing…
- Be the voice of the owners and guests, bringing their experience to life and using feedback to enhance service and performance.
- Analyse customer insights to identify areas for service improvement and create exceptional experiences.
- Recruit, inspire, develop and motivate team members to maximise team efficiency.
- Be accountable and responsible for managing all guest and owner complaints.
- Managing budgetary costs for holiday sales and monitor and maintain effective cost controls.
- Planning and delivering a wide range of owner and guest events such as forums, drop-ins, and social events that are tailored to the customers on your park.
Are we the right fit for you?
At Parkdean Resorts we don\’t leave unforgettable moments to chance.
We pitch in, we have fun, and we grow, inspiring each other to make great things happen every, single, day. We\’re Parkdean people, and we do everything we can to ensure our guests and owners can holiday like they mean it!
Parkdean Resorts is committed to Safeguarding and promoting the welfare of children and vulnerable adults. Background checks including DBS (or equivalent) will be carried out if appropriate.
We want to do all we can to create an environment and recruitment process where people feel safe and comfortable to talk about disability. For any reasonable adjustment requests, please contact Stephanie at
Holiday Sales - Owner and Guest Experience Manager - HS1 employer: Parkdean Resorts UK
Contact Detail:
Parkdean Resorts UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Holiday Sales - Owner and Guest Experience Manager - HS1
✨Tip Number 1
Show your passion for guest experience! When networking or during interviews, share specific examples of how you've gone above and beyond to create memorable experiences for customers. This will demonstrate that you truly understand the importance of the role.
✨Tip Number 2
Familiarise yourself with Parkdean Resorts' values and culture. Research their commitment to sustainability and community engagement, and be ready to discuss how you can contribute to these initiatives. This shows you're not just looking for a job, but a place where you can make a difference.
✨Tip Number 3
Connect with current employees on platforms like LinkedIn. Ask them about their experiences and what they love about working at Parkdean Resorts. This insider knowledge can help you tailor your approach and show genuine interest in the company.
✨Tip Number 4
Prepare to discuss your leadership style and how you motivate teams. Since this role involves managing and inspiring others, think of examples where you've successfully led a team or improved team dynamics. Highlighting your ability to foster a positive work environment will set you apart.
We think you need these skills to ace Holiday Sales - Owner and Guest Experience Manager - HS1
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Owner and Guest Experience Manager position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Your People Skills: Since this role is all about guest experience, emphasise your interpersonal skills in your CV and cover letter. Provide examples of how you've successfully managed customer interactions or resolved complaints in previous roles.
Highlight Leadership Experience: As a manager, you'll need to inspire and motivate your team. Include specific instances where you've led a team, developed staff, or improved team performance. This will demonstrate your capability to manage and enhance the guest experience.
Craft a Compelling Cover Letter: Write a personalised cover letter that reflects your enthusiasm for the role and the company. Mention why you want to work at Parkdean Resorts and how you can contribute to creating amazing memories for guests and owners.
How to prepare for a job interview at Parkdean Resorts UK
✨Show Your Passion for Guest Experience
Make sure to express your enthusiasm for creating memorable experiences for guests. Share specific examples from your past roles where you went above and beyond to ensure customer satisfaction.
✨Demonstrate Leadership Skills
As an Owner and Guest Experience Manager, you'll be leading a team. Highlight your leadership experience by discussing how you've motivated and inspired teams in previous positions, especially in high-pressure situations.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills, particularly around handling guest complaints or improving service. Prepare scenarios where you successfully resolved issues or implemented changes based on feedback.
✨Research Parkdean Resorts
Familiarise yourself with Parkdean Resorts' values, culture, and recent initiatives. This will not only help you tailor your answers but also show your genuine interest in the company and its mission.
