Parkdean Resorts UK Limited seeks a Customer Relations Advisor to join the Central Support Office in Newcastle, handling complaints and enquiries across phone, email and social platforms. You will investigate concerns, coordinate with stakeholders and deliver timely, customer-focused resolutions in line with policies.
You will work in a fast-paced team, ensuring accurate records and adhering to SLAs while supporting KPIs and brand reputation through professional, on-brand communications.
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Customer Care & Resolution Specialist in Newcastle upon Tyne employer: Parkdean Resorts UK Limited
At Parkdean Resorts, we pride ourselves on being an exceptional employer, offering a vibrant work culture that prioritises employee wellbeing and development. Located in the picturesque Clacton-on-Sea, our team enjoys unique benefits such as generous discounts on holidays and leisure activities, alongside comprehensive training opportunities to enhance career growth. Join us to be part of a supportive community that values every moment and strives to create unforgettable experiences for our guests.
Contact Details:
Parkdean Resorts UK Limited Recruitment Team
