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For Companies At a Glance
- Tasks: Lead a team to create unforgettable experiences for guests and owners.
- Company: Join Parkdean Resorts, the UK's largest holiday park organisation.
- Benefits: Enjoy discounts on holidays, food, drinks, and leisure activities.
- Why this job: Make a real impact while having fun in a vibrant team culture.
- Qualifications: People skills and a passion for enhancing guest experiences.
- Other info: Great career growth opportunities with excellent training and support.
The predicted salary is between 36000 - 60000 £ per year.
Your career, your way. Join us in a prominent role as Owner and Guest Experience Manager.
Are you a people person looking for a career with a little more fun? Join our reception team where guest experience comes first and creating amazing memories is second nature.
As a key member of our front-line team, you’ll have the opportunity to make a real impact on each owner’s and guest’s experience from the moment they arrive. You’ll lead with enthusiasm, ensuring your team is motivated, friendly, and always ready to deliver exceptional service.
So, why Parkdean Resorts?
- The chance to develop your skills and boost your career across our 66 parks – as one of the best in the biz when it comes to apprenticeships, we’ve got your back when it comes to training!
- You’re never on your own with our Employee Assistance Programme! It comes with a 24/7 confidential helpline for counselling and support - because your wellbeing is our top priority.
- A 50% discount for you and a 25% discount for friends and family when booking your holiday with us.
- A team member discount of 30%, available on everything from fabulous food to delicious drinks and even our fun leisure activities.
- Score awesome discounts! From tasty meal kits like Hello Fresh to your favourite local gyms, we’ve got deals on lots of brands just for you.
We want to be a force for good and caring for our parks, people, and planet is a natural component of the way we do business. We celebrate our people, communities and natural environment, enabling us to enhance the amazing memories we create for many years to come.
What you will be doing...
- Be the voice of the owners and guests, bringing their experience to life and using feedback to enhance service and performance.
- Analyse customer insights to identify areas for service improvement and create exceptional experiences.
- Recruit, inspire, develop and motivate team members to maximise team efficiency.
- Be accountable and responsible for managing all guest and owner complaints.
- Managing budgetary costs for holiday sales and monitor and maintain effective cost controls.
- Planning and delivering a wide range of owner and guest events such as forums, drop-ins, and social events that are tailored to the customers on your park.
Are we the right fit for you? At Parkdean Resorts we don’t leave unforgettable moments to chance. We pitch in, we have fun, and we grow, inspiring each other to make great things happen every single day. We’re Parkdean people, and we do everything we can to ensure our guests and owners can holiday like they mean it!
Parkdean Resorts is committed to Safeguarding and promoting the welfare of children and vulnerable adults. Background checks including DBS (or equivalent) will be carried out if appropriate.
We want to do all we can to create an environment and recruitment process where people feel safe and comfortable to talk about disability. For any reasonable adjustment requests, please contact Stephanie at stephanie.wood@parkdean-resorts.com.
Holiday Sales - Owner and Guest Experience Manager - HS1 employer: Parkdean Resorts UK Limited
Contact Detail:
Parkdean Resorts UK Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Holiday Sales - Owner and Guest Experience Manager - HS1
✨Tip Number 1
Get to know the company culture! Before your interview, check out Parkdean Resorts' social media and website. Understanding their vibe will help you connect with the team and show that you're genuinely interested in being part of their fun environment.
✨Tip Number 2
Practice your people skills! As an Owner and Guest Experience Manager, you'll need to shine in front of guests and team members. Role-play common scenarios with a friend to boost your confidence and ensure you can handle any situation with ease.
✨Tip Number 3
Prepare some questions! When you get the chance, ask about team events or how they gather feedback from guests. This shows you're not just there for the job but are keen on making a real impact on the guest experience.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and ready to jump into the role. Don’t miss out on this opportunity to join a fantastic team!
We think you need these skills to ace Holiday Sales - Owner and Guest Experience Manager - HS1
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for guest experiences and how you can bring a bit of fun to the role.
Tailor Your Application: Make sure to tailor your application to the specific role of Owner and Guest Experience Manager. Highlight your relevant experience and skills that align with what we’re looking for, especially in customer service and team leadership.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your key achievements stand out!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our amazing company culture there.
How to prepare for a job interview at Parkdean Resorts UK Limited
✨Know Your Guests
Before the interview, take some time to research what makes a great guest experience. Think about how you can bring that knowledge to the role. Be ready to share examples of how you've enhanced customer experiences in the past.
✨Show Your Enthusiasm
As an Owner and Guest Experience Manager, your energy will set the tone for the team. During the interview, let your passion for creating memorable experiences shine through. Share stories that highlight your enthusiasm for working with people.
✨Prepare for Scenario Questions
Expect questions about handling complaints or improving service. Prepare specific examples from your previous roles where you successfully managed difficult situations or implemented changes based on feedback. This will show your problem-solving skills and commitment to guest satisfaction.
✨Highlight Team Leadership Skills
Since you'll be leading a team, be ready to discuss your leadership style. Talk about how you inspire and motivate others, and provide examples of how you've developed team members in the past. This will demonstrate your ability to create a positive work environment.
