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- Tasks: Lead the guest experience by turning feedback into action and supporting your team.
- Company: Join Parkdean Resorts, the UK's largest holiday park organisation with stunning locations.
- Benefits: Enjoy 50% off holidays, 30% discounts on food and activities, plus exclusive brand deals.
- Why this job: Be part of a fun team culture that values growth, wellbeing, and creating amazing memories.
- Qualifications: No specific qualifications required; just bring your passion for people and service!
- Other info: Background checks will be conducted to ensure a safe environment for all.
The predicted salary is between 24000 - 36000 £ per year.
Your career, your way. Join our fantastic reception team as Assistant Guest Experience Manager.
Are you a people person looking for a career with a little more fun? Join our reception team where guest experience comes first and creating amazing memories is second nature.
So, why Parkdean Resorts?
Well, besides the one-of-a-kind team culture, stunning locations across the UK, and the chance to work with the UK\’s largest holiday park organisation, we can offer:
- The chance to develop your skills and boost your career across our 66 parks – as one of the best in the biz when it comes to apprenticeships, we’ve got your back when it comes to training!
- You’re never on your own with our Employee Assistance Programme! It comes with a 24/7 confidential helpline for counselling and support – because your wellbeing is our top priority.
- A 50% discount for you and a 25% discount for friends and family when booking your holiday with us.
- A team member discount of 30%, available on everything from fabulous food to delicious drinks and even our fun leisure activities.
- Score awesome discounts! From tasty meal kits like Hello Fresh to your favourite local gyms, we’ve got deals on lots of brands just for you.
We want to be a force for good and caring for our parks, people, and planet is a natural component of the way we do business. We celebrate our people, communities and natural environment, enabling us to enhance the amazing memories we create for many years to come.
What you will be doing…
- Champion the guest experience by turning feedback into actions that improve service and performance
- Support the team in meeting and exceeding guest experience targets
- Help train and develop the experience team to deliver exceptional service
- Manage telephones during operational hours to ensure seamless communication
- Oversee gas and electrical testing to maintain compliance and safety
- Work closely with park teams and central support to uphold high standards and deliver outstanding customer service.
Are we the right fit for you?
At Parkdean Resorts we don’t leave unforgettable moments to chance.
We pitch in, we have fun, and we grow, inspiring each other to make great things happen every, single, day. We’re Parkdean people, and we do everything we can to ensure our guests and owners can holiday like they mean it!
Parkdean Resorts is committed to Safeguarding and promoting the welfare of children and vulnerable adults. Background checks including DBS (or equivalent) will be carried out if appropriate.
We want to do all we can to create an environment and recruitment process where people feel safe and comfortable to talk about disability. For any reasonable adjustment requests, please contact Stephanie at stephanie.wood@parkdean-resorts.com
- Camber Sands, Camber Sands, Rye, East Sussex, United Kingdom
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Holiday Sales - Assistant Guest Experience Manager - HS1 employer: Parkdean Resorts UK Limited
Contact Detail:
Parkdean Resorts UK Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Holiday Sales - Assistant Guest Experience Manager - HS1
✨Tip Number 1
Familiarise yourself with Parkdean Resorts' values and mission. Understanding their commitment to guest experience and community will help you align your answers during interviews, showcasing that you're a perfect fit for their culture.
✨Tip Number 2
Highlight any previous experience in customer service or hospitality roles. Be ready to share specific examples of how you've gone above and beyond to enhance guest experiences, as this is crucial for the Assistant Guest Experience Manager role.
✨Tip Number 3
Prepare to discuss how you handle feedback and use it to improve service. Since the role involves turning guest feedback into actionable improvements, demonstrating your proactive approach will set you apart from other candidates.
✨Tip Number 4
Network with current or former employees of Parkdean Resorts if possible. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
We think you need these skills to ace Holiday Sales - Assistant Guest Experience Manager - HS1
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Assistant Guest Experience Manager position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Personalised Cover Letter: Write a cover letter that reflects your passion for guest experience and your ability to enhance service quality. Use specific examples from your past experiences that demonstrate your people skills and commitment to customer satisfaction.
Highlight Relevant Experience: In your CV, emphasise any previous roles in customer service or hospitality. Include achievements that showcase your ability to improve guest experiences and work effectively within a team.
Proofread Your Application: Before submitting, thoroughly proofread your application materials for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the hospitality industry.
How to prepare for a job interview at Parkdean Resorts UK Limited
✨Show Your Passion for Guest Experience
Make sure to express your enthusiasm for creating memorable experiences for guests. Share examples from your past where you went above and beyond to ensure customer satisfaction, as this aligns perfectly with the role's focus on guest experience.
✨Demonstrate Team Spirit
Highlight your ability to work well in a team. Discuss how you've collaborated with others in previous roles to achieve common goals, especially in high-pressure situations, as teamwork is crucial in delivering exceptional service.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific guest situations or feedback. Prepare by thinking of scenarios where you successfully resolved issues or improved service, showcasing your problem-solving skills and adaptability.
✨Research Parkdean Resorts
Familiarise yourself with Parkdean Resorts' values, mission, and the unique aspects of their guest experience. This knowledge will help you tailor your answers and demonstrate your genuine interest in being part of their team.
