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- Tasks: Lead the guest experience and support your team in creating unforgettable memories.
- Company: Join Parkdean Resorts, the UK's largest holiday park organisation with stunning locations.
- Benefits: Enjoy 50% off holidays, 30% discounts on food and activities, plus exclusive brand deals.
- Why this job: Be part of a fun, supportive culture that prioritises wellbeing and personal growth.
- Qualifications: No specific qualifications required; just bring your passion for people and service!
- Other info: Background checks will be conducted to ensure a safe environment for all.
The predicted salary is between 8000 - 12000 £ per month.
Your career, your way. Join our fantastic reception team as Assistant Guest Experience Manager. Are you a people person looking for a career with a little more fun? Join our reception team where guest experience comes first and creating amazing memories is second nature.
So, why Parkdean Resorts? Well, besides the one-of-a-kind team culture, stunning locations across the UK, and the chance to work with the UK's largest holiday park organisation, we can offer:
- The chance to develop your skills and boost your career across our 66 parks – as one of the best in the biz when it comes to apprenticeships, we’ve got your back when it comes to training!
- You’re never on your own with our Employee Assistance Programme! It comes with a 24/7 confidential helpline for counselling and support - because your wellbeing is our top priority.
- A 50% discount for you and a 25% discount for friends and family when booking your holiday with us.
- A team member discount of 30%, available on everything from fabulous food to delicious drinks and even our fun leisure activities.
- Score awesome discounts! From tasty meal kits like Hello Fresh to your favourite local gyms, we’ve got deals on lots of brands just for you.
We want to be a force for good and caring for our parks, people, and planet is a natural component of the way we do business. We celebrate our people, communities and natural environment, enabling us to enhance the amazing memories we create for many years to come.
What you will be doing...
- Champion the guest experience by turning feedback into actions that improve service and performance.
- Support the team in meeting and exceeding guest experience targets.
- Help train and develop the experience team to deliver exceptional service.
- Manage telephones during operational hours to ensure seamless communication.
- Oversee gas and electrical testing to maintain compliance and safety.
- Work closely with park teams and central support to uphold high standards and deliver outstanding customer service.
Are we the right fit for you? At Parkdean Resorts we don’t leave unforgettable moments to chance. We pitch in, we have fun, and we grow, inspiring each other to make great things happen every, single, day. We’re Parkdean people, and we do everything we can to ensure our guests and owners can holiday like they mean it!
Parkdean Resorts is committed to Safeguarding and promoting the welfare of children and vulnerable adults. Background checks including DBS (or equivalent) will be carried out if appropriate. We want to do all we can to create an environment and recruitment process where people feel safe and comfortable to talk about disability. For any reasonable adjustment requests, please contact Stephanie at stephanie.wood@parkdean-resorts.com.
Holiday Sales - Assistant Guest Experience Manager - HS1 employer: Parkdean Resorts UK Limited
Contact Detail:
Parkdean Resorts UK Limited Recruiting Team
stephanie.wood@parkdean-resorts.com
StudySmarter Expert Advice 🤫
We think this is how you could land Holiday Sales - Assistant Guest Experience Manager - HS1
✨Tip Number 1
Show your passion for guest experience! When you network or speak with current employees, highlight your enthusiasm for creating memorable experiences for guests. This will demonstrate that you align with the company's values.
✨Tip Number 2
Familiarise yourself with Parkdean Resorts' offerings and unique selling points. Knowing the ins and outs of their services and discounts can help you engage in meaningful conversations during interviews or networking events.
✨Tip Number 3
Connect with current or former employees on platforms like LinkedIn. Ask them about their experiences and any tips they might have for standing out as a candidate. Personal insights can give you an edge in understanding the company culture.
✨Tip Number 4
Prepare to discuss how you would handle guest feedback and improve service. Think of specific examples from your past experiences where you've successfully turned feedback into action, as this is crucial for the role.
We think you need these skills to ace Holiday Sales - Assistant Guest Experience Manager - HS1
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Assistant Guest Experience Manager position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Your People Skills: Since this role is all about guest experience, emphasise your interpersonal skills in your CV and cover letter. Provide examples of how you've successfully interacted with customers or managed teams in previous roles.
Highlight Relevant Experience: If you have experience in hospitality or customer service, make sure to detail it in your application. Mention specific achievements or initiatives that improved guest satisfaction or team performance.
Craft a Compelling Cover Letter: Write a personalised cover letter that reflects your enthusiasm for the role and the company. Discuss why you want to work at Parkdean Resorts and how you can contribute to their mission of creating amazing memories for guests.
How to prepare for a job interview at Parkdean Resorts UK Limited
✨Show Your People Skills
As an Assistant Guest Experience Manager, your ability to connect with guests is crucial. Be prepared to share examples of how you've successfully interacted with customers in the past, highlighting your communication and problem-solving skills.
✨Demonstrate Your Passion for Guest Experience
Parkdean Resorts values exceptional guest experiences. During the interview, express your enthusiasm for creating memorable moments for guests and discuss any relevant experiences that showcase your commitment to customer satisfaction.
✨Familiarise Yourself with the Company Culture
Research Parkdean Resorts and understand their values and mission. Mention specific aspects of their culture that resonate with you, such as their focus on community and sustainability, to show that you're a good fit for their team.
✨Prepare Questions for Your Interviewers
Having thoughtful questions ready demonstrates your interest in the role and the company. Ask about the team dynamics, training opportunities, or how they measure guest satisfaction to engage your interviewers and show your proactive nature.
