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- Tasks: Welcome guests with a smile and ensure they have an unforgettable experience.
- Company: Join Parkdean Resorts, the UK's largest holiday park organisation.
- Benefits: Enjoy discounts on holidays, food, drinks, and leisure activities.
- Why this job: Be part of a fun team and create amazing memories for guests.
- Qualifications: No experience needed, just bring your passion and positivity!
- Other info: Great career development opportunities and a supportive work environment.
The predicted salary is between 24000 - 36000 £ per year.
Are you a people person looking for a career with a little more fun? Then you would make a fantastic Owner and Guest Experience Advisor! Join our receptionist team and be the face and voice of Parkdean Resorts, ensuring our guests and owners have an unforgettable experience every time.
No experience? No worries! If you’ve got pockets full of passion, positivity and Parkdean team spirit, we’ll teach you all the skills you’ll need to succeed in your new role.
So, why Parkdean Resorts? Well, besides the one-of-a-kind team culture, stunning locations across the UK, and the security that comes with being a part of the UK’s largest holiday park organisation, we can offer:
- The chance to develop your skills and boost your career across our 66 parks – as one of the best in the biz when it comes to apprenticeships, we’ve got your back when it comes to training!
- You’re never on your own with our Employee Assistance Programme! It comes with a 24/7 confidential helpline for counselling and support - because your wellbeing is our top priority.
- A 50% discount for you and a 25% discount for friends and family when booking your holiday with us.
- A team member discount of 30%, available on everything from fabulous food to delicious drinks and even our fun leisure activities.
- Score awesome discounts! From tasty meal kits like Hello Fresh to your favourite local gyms, we’ve got deals on lots of brands just for you.
We want to be a force for good and caring for our parks, people, and planet is a natural component of the way we do business. We celebrate our people, communities and natural environment, enabling us to enhance the amazing memories we create for many years to come.
What you will be doing...
- Greet owners and guests with a smile, ensuring a smooth and friendly check-in experience.
- Provide guests and owners with all the info they need about the park, entertainment, and local attractions, in person or over the phone.
- Support and assist with owner and guest requests and feedback and resolve issues promptly.
- Keep all admin tasks up to date, including bookings, cash reconciliation, arrivals, and filing.
- Assist in delivering memorable events for both owners and guests.
Parkdean Resorts is committed to Safeguarding and promoting the welfare of children and vulnerable adults. Background checks including DBS (or equivalent) will be carried out if appropriate.
We want to do all we can to create an environment and recruitment process where people feel safe and comfortable to talk about disability. For any reasonable adjustment requests, please contact Stephanie.
Holiday Sales - Owner and Guest Experience Advisor - HS1 in Dornoch employer: Parkdean Resorts UK Limited
Contact Detail:
Parkdean Resorts UK Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Holiday Sales - Owner and Guest Experience Advisor - HS1 in Dornoch
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Parkdean Resorts. Familiarise yourself with their values and what makes them tick. This way, you can show off your enthusiasm and how you fit into their team culture.
✨Tip Number 2
Practice your people skills! Since this role is all about guest experience, think of some scenarios where you’ve made someone’s day better. Share these stories during your interview to highlight your passion for customer service.
✨Tip Number 3
Dress to impress! Even if the vibe is casual, looking smart shows you care about the opportunity. Plus, it’ll boost your confidence when you walk in for that interview!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our team!
We think you need these skills to ace Holiday Sales - Owner and Guest Experience Advisor - HS1 in Dornoch
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your passion for people and fun. Remember, we’re all about positivity and team spirit!
Tailor Your Application: Make sure to tailor your application to the role of Owner and Guest Experience Advisor. Highlight any relevant experiences or skills that align with what we’re looking for, even if they’re from outside the hospitality industry. We love a good story!
Keep It Clear and Concise: While we love a good read, keep your application clear and to the point. Use simple language and avoid jargon. We want to understand your experience and enthusiasm without getting lost in long paragraphs!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re keen on joining the Parkdean family. We can’t wait to hear from you!
How to prepare for a job interview at Parkdean Resorts UK Limited
✨Show Your People Skills
As an Owner and Guest Experience Advisor, your ability to connect with people is key. During the interview, share examples of how you've positively interacted with customers or resolved conflicts. This will demonstrate your passion for providing excellent service.
✨Know the Park Inside Out
Familiarise yourself with Grannies Heilan Hame and the local attractions before the interview. Being able to discuss what makes the park special and what activities are available will show your enthusiasm and readiness to assist guests.
✨Emphasise Team Spirit
Parkdean Resorts values team culture, so highlight your experiences working in teams. Talk about how you contribute to a positive atmosphere and support your colleagues, as this aligns with their focus on team spirit.
✨Be Ready for Scenario Questions
Prepare for questions that ask how you'd handle specific guest situations. Think about potential challenges you might face and how you would resolve them. This shows you're proactive and ready to ensure every guest has an unforgettable experience.
