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- Tasks: Lead a team to create unforgettable experiences for guests and owners at our holiday park.
- Company: Join Parkdean Resorts, the UK's largest holiday park organisation with a vibrant team culture.
- Benefits: Enjoy discounts on holidays, food, drinks, and leisure activities, plus 24/7 support for your wellbeing.
- Why this job: Make a real impact while having fun and developing your skills in a dynamic environment.
- Qualifications: Strong people skills and a passion for delivering exceptional customer service.
- Other info: Opportunities for career growth across 66 stunning parks in the UK.
The predicted salary is between 30000 - 42000 £ per year.
Your career, your way. Join us in a prominent role as Owner and Guest Experience Manager. Are you a people person looking for a career with a little more fun? Join our reception team where guest experience comes first and creating amazing memories is second nature.
As a key member of our front-line team, you'll have the opportunity to make a real impact on each owner's and guest's experience from the moment they arrive. You'll lead with enthusiasm, ensuring your team is motivated, friendly, and always ready to deliver exceptional service.
So, why Parkdean Resorts? Well, besides the one-of-a-kind team culture, stunning locations across the UK, and the chance to work with the UK's largest holiday park organisation, we can offer:
- The chance to develop your skills and boost your career across our 66 parks – as one of the best in the biz when it comes to apprenticeships, we've got your back when it comes to training!
- You're never on your own with our Employee Assistance Programme! It comes with a 24/7 confidential helpline for counselling and support - because your wellbeing is our top priority.
- A 50% discount for you and a 25% discount for friends and family when booking your holiday with us.
- A team member discount of 30%, available on everything from fabulous food to delicious drinks and even our fun leisure activities.
- Score awesome discounts! From tasty meal kits like Hello Fresh to your favourite local gyms, we've got deals on lots of brands just for you.
We want to be a force for good and caring for our parks, people, and planet is a natural component of the way we do business. We celebrate our people, communities and natural environment, enabling us to enhance the amazing memories we create for many years to come.
What you will be doing...
- Be the voice of the owners and guests, bringing their experience to life and using feedback to enhance service and performance.
- Analyse customer insights to identify areas for service improvement and create exceptional experiences.
- Recruit, inspire, develop and motivate team members to maximise team efficiency.
- Be accountable and responsible for managing all guest and owner complaints.
- Managing budgetary costs for holiday sales and monitor and maintain effective cost controls.
- Planning and delivering a wide range of owner and guest events such as forums, drop-ins, and social events that are tailored to the customers on your park.
Are we the right fit for you? At Parkdean Resorts we don't leave unforgettable moments to chance. We pitch in, we have fun, and we grow, inspiring each other to make great things happen every single day. We're Parkdean people, and we do everything we can to ensure our guests and owners can holiday like they mean it!
Parkdean Resorts is committed to Safeguarding and promoting the welfare of children and vulnerable adults. Background checks including DBS (or equivalent) will be carried out if appropriate.
We want to do all we can to create an environment and recruitment process where people feel safe and comfortable to talk about disability. For any reasonable adjustment requests, please contact Stephanie at stephanie.wood@parkdean-resorts.com
Holiday Sales - Owner and Guest Experience Manager - HS1 in Clacton-on-Sea employer: Parkdean Resorts UK Limited
Contact Detail:
Parkdean Resorts UK Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Holiday Sales - Owner and Guest Experience Manager - HS1 in Clacton-on-Sea
✨Tip Number 1
Get to know the company culture! Before your interview, check out Parkdean Resorts' social media and website. Understanding their vibe will help you connect with the team and show you're genuinely interested in being part of their fun environment.
✨Tip Number 2
Practice your people skills! Since this role is all about guest experience, think of examples from your past where you've gone above and beyond for customers. Share these stories during your interview to demonstrate your passion for creating amazing memories.
✨Tip Number 3
Be ready to discuss feedback! As an Owner and Guest Experience Manager, you'll need to handle complaints and improve services. Prepare to talk about how you've used feedback in the past to enhance experiences, showing that you're proactive and solution-oriented.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining the Parkdean family. Don’t forget to follow up after applying; a little nudge can go a long way!
We think you need these skills to ace Holiday Sales - Owner and Guest Experience Manager - HS1 in Clacton-on-Sea
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of fun and enthusiasm into your words. Remember, this role is all about creating amazing experiences for our guests!
Tailor Your Application: Make sure to tailor your application to the specific role of Owner and Guest Experience Manager. Highlight any relevant experience you have in customer service or team management, and show us how you can bring our values to life in your day-to-day work.
Be Specific with Examples: We love a good story! Use specific examples from your past experiences to demonstrate how you've handled guest feedback or improved service. This will help us see how you can make a real impact on our guests' experiences right from the start.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do and our amazing team culture!
How to prepare for a job interview at Parkdean Resorts UK Limited
✨Know Your Guests
Before the interview, take some time to research what makes a great guest experience. Familiarise yourself with common feedback and reviews about Parkdean Resorts. This will help you demonstrate your understanding of the role and show that you genuinely care about enhancing guest experiences.
✨Showcase Your People Skills
As an Owner and Guest Experience Manager, your ability to connect with people is crucial. Prepare examples from your past experiences where you've successfully managed team dynamics or resolved guest complaints. Highlighting these skills will show that you're ready to lead a motivated and friendly team.
✨Be Ready to Discuss Events
Since planning and delivering events is part of the job, think of creative ideas for owner and guest events that could enhance their experience. Bring these ideas to the interview to showcase your initiative and enthusiasm for creating memorable moments.
✨Understand Budget Management
Brush up on basic budget management principles, as you'll be responsible for managing costs. Be prepared to discuss how you would approach budgetary challenges and ensure effective cost controls while still delivering exceptional service.
