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For Companies At a Glance
- Tasks: Be the friendly face of our surgery, greeting patients and managing appointments.
- Company: Join a supportive GP surgery with a strong team culture in St Albans.
- Benefits: Gain valuable experience in healthcare and develop your communication skills.
- Why this job: Make a difference by helping patients and supporting a dedicated clinical team.
- Qualifications: GCSEs in Maths and English, plus great communication skills.
- Other info: Opportunity for career growth in a dynamic healthcare environment.
The predicted salary is between 24000 - 36000 £ per year.
To undertaking a wide range of reception duties and the provision ofgeneral support to the multidisciplinary team. Duties can include but are not limited to,greeting and directing patients, effective use of the appointment system, bookingappointments, processing of information and assisting patients asrequired. To act as the central point ofcontact for patients, the distribution of information, messages and enquiriesfor the clinical team, liaising with multidisciplinary team members andexternal agencies such as secondary care and community service providers.
Main duties of the job
Thefollowing are the core responsibilities of the receptionist. There may be onoccasion, a requirement to carry out other tasks; this will be dependent uponfactors such as workload and staffing levels:
- Maintainingand monitoring the practice appointment system
- Processpersonal, telephone and e-requests for appointments
- Answerincoming phone calls, transferring calls or dealing with the callers requestappropriately
- Signpostpatients to the correct service
- Initiatingcontact with and responding to, requests from patients, team members andexternal agencies
- Readcode data on EMIS
- Photocopydocumentation as required
- Inputdata into the patients healthcare records as necessary
- Manageall queries as necessary in an efficient manner
- Carryout system searches as requested
- Maintaina clean, tidy, effective working area at all times
- Monitorand maintain the reception area and notice boards
- Supportall clinical staff with general tasks as requested
In addition to the primary responsibilities, the receptionist may be requested to:
- Completeopening and closing procedures in accordance with the duty rota
About us
Parkbury House surgery is a large and friendly, GP Surgerybased in the centre of St Albans, with a branch surgery in Sandridge. We are ateaching / training practice of over 22,500 patients and deliver a high qualityof care to our patients.
We are an 8 GP Partner led practice with amulti-disciplinary team consisting of GPs, Frailty Nurses, Practice Nurses,HCAs, Clinical Pharmacists and allied health professionals who are allsupported by a large team of hard-working administrative staff.
All staff are very supportive in providing a good servicefor our patients. We received a GOOD from our last CQC inspection.
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Receptionists employer: Parkbury House Surgery
Contact Detail:
Parkbury House Surgery Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionists
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on Parkbury House surgery. Familiarise yourself with their services and values. This will help you connect with the team and show that you're genuinely interested in being part of their friendly environment.
✨Tip Number 2
Practice makes perfect! Role-play common receptionist scenarios with a friend or family member. This could include greeting patients, handling phone calls, or managing appointment requests. The more comfortable you are with these tasks, the more confident you'll feel during the interview.
✨Tip Number 3
Show off your communication skills! During the interview, be sure to demonstrate your clear and polite telephone manner. You might even want to share examples of how you've effectively communicated with patients or team members in the past. This will highlight your suitability for the role.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our site. It’s a great way to ensure your application gets noticed and shows your enthusiasm for joining our supportive team at Parkbury House surgery.
We think you need these skills to ace Receptionists
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can go a long way in making a great first impression.
Tailor Your Application: Make sure to tailor your application to the specific role of receptionist. Highlight any relevant experience you have with administrative duties or working with the public, especially in a healthcare setting. This shows us you’re serious about the position!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points if necessary to make it easy for us to read. Remember, we appreciate good communication skills, so show us what you've got right from the start!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Parkbury House Surgery
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a receptionist. Familiarise yourself with tasks like managing appointment systems and handling patient queries. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Practice Your Communication Skills
As a receptionist, excellent communication is key. Practice answering common interview questions clearly and confidently. You might even want to role-play with a friend to get comfortable with both in-person and phone interactions, as you'll need to showcase your polite telephone manner.
✨Showcase Your Team Spirit
Highlight your ability to work well within a multidisciplinary team. Share examples from past experiences where you've collaborated effectively with others. This will reassure the interviewers that you can contribute positively to their supportive environment.
✨Prepare Questions for Them
At the end of the interview, be ready to ask insightful questions about the practice and its team dynamics. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you. Think about asking how they support their staff or what a typical day looks like for a receptionist there.
