Ticketing & Audience Insights Manager

Park Theatre is a neighbourhood theatre with a global ambition. With a mixture of new writing and modern revivals, we deliver world‑class theatre, collaborating with the finest established and emerging talent both on stage and off. We tell accessible, real‑to‑life stories, which resonate and reflect the world around us and the communities close by. We produce both in‑house and in partnership with the industry’s leading producers, for whom we endeavour to provide an unparalleled level of support. With a welcoming and nurturing environment, we endeavour to be a rewarding place to work and an inspiring place to visit.

We focus on accessibility; providing subsidised tickets and delivering accessible performances to support a range of needs. We champion creative health, with outreach programmes engaging all ages.

Role Overview

Reporting to the Sales & Marketing Director, as Ticketing & Audience Insights Manager, you will be responsible for Park Theatre’s sales data analysis, pricing and ticketing stakeholder relationships and the operational delivery of the Box Office customer experience.

Skills & Experience

• Experience of managing Spektrix or similar ticketing system / CRM database and CMS
• Experience of data management, gathering and analysis
• Excellent attention to detail, and the ability to translate data into insights and learning
• Confident learning and implementing compliance-based procedures (financial, data protection)
• Comfortable building and maintaining strong professional relationships
• Good planning and organisational skills – able to manage multiple work streams and prioritise time
• Experience managing a casual team of employees and delivering excellent customer service
• An understanding of equity, diversity and inclusivity and how they impact work in theatre
• Working knowledge of Google Analytics is desirable

Find out more: https://parktheatre.co.uk/about-us/join-our-team/