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- Tasks: Provide top-notch customer service in Polish and Italian via phone and email.
- Company: Join a globally recognised company known for its commitment to customer satisfaction.
- Benefits: Enjoy a competitive salary and a variety of exciting company perks.
- Why this job: Be part of a dynamic team that values communication and collaboration.
- Qualifications: Must have experience in customer service and excellent communication skills.
- Other info: This role is full-time and permanent, with equal opportunity for all applicants.
The predicted salary is between 28800 - 43200 £ per year.
An internationally renowned company is seeking a Customer Service Representative with Polish and Italian skills to join their team on a full time, permanent basis. Utilising your English, Polish and Italian language skills, the successful candidate will be responsible for providing a high level of customer service at all times ensuring sales opportunities are maximised through various communication channels.
Responsibilities will include, but will not be limited to:
- Providing exceptional customer service via phone and email in Polish and Italian
- Assisting with customer enquiries and resolving any issues with a friendly and positive approach
- Developing good relationships with a diverse and dynamic team to ensure the highest level of customer satisfaction
- Coordinating with couriers to oversee and track shipments
- Maintaining accurate records and ensuring that all customer interactions are well-documented
The ideal candidate will have a proven track record of success working within a customer service role, possess excellent communication skills and be an excellent team player. In return, the company is offering a competitive salary and a range of company benefits too.
For further information or to apply, please submit your CV through this website today.
Polish & Italian Speaking Customer Service Representative employer: Park Street People
Contact Detail:
Park Street People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Polish & Italian Speaking Customer Service Representative
✨Tip Number 1
Brush up on your language skills! Since this role requires fluency in Polish and Italian, practice speaking and writing in both languages. Consider engaging in conversations with native speakers or using language exchange apps to enhance your proficiency.
✨Tip Number 2
Familiarise yourself with customer service best practices. Research common customer service scenarios and how to handle them effectively. This will help you demonstrate your problem-solving skills during the interview.
✨Tip Number 3
Showcase your teamwork abilities. Think of examples from your past experiences where you successfully collaborated with others. Be ready to discuss how you can contribute to a dynamic team environment.
✨Tip Number 4
Prepare for questions about handling difficult customers. Reflect on your previous experiences and be ready to share specific instances where you turned a negative situation into a positive outcome, highlighting your communication skills.
We think you need these skills to ace Polish & Italian Speaking Customer Service Representative
Some tips for your application 🫡
Highlight Language Skills: Make sure to emphasise your proficiency in Polish, Italian, and English. Mention any relevant experiences where you used these languages, especially in customer service settings.
Showcase Customer Service Experience: Detail your previous roles in customer service. Use specific examples that demonstrate your ability to handle enquiries, resolve issues, and maintain a positive attitude under pressure.
Tailor Your CV: Customise your CV to align with the job description. Focus on skills and experiences that match the responsibilities outlined, such as communication skills and teamwork.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the role. Explain why you are a great fit for the company and how your background will help you excel in this position.
How to prepare for a job interview at Park Street People
✨Showcase Your Language Skills
Since the role requires proficiency in Polish and Italian, be prepared to demonstrate your language skills during the interview. You might be asked to respond to customer queries in both languages, so practice common phrases and scenarios beforehand.
✨Highlight Customer Service Experience
Make sure to discuss your previous experience in customer service roles. Share specific examples of how you've handled difficult situations or resolved customer issues, as this will show your ability to provide exceptional service.
✨Emphasise Teamwork
The job involves working with a diverse team, so be ready to talk about your experiences collaborating with others. Highlight instances where you contributed to team success or helped foster a positive work environment.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think of examples where you successfully managed customer complaints or coordinated with couriers, and explain your thought process and actions taken.
