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- Tasks: Join our team to assist customers in English and Dutch, processing orders and resolving queries.
- Company: Be part of a leading global pharmaceutical company making a difference in healthcare.
- Benefits: Enjoy a hybrid work model with flexibility and a supportive team environment.
- Why this job: Gain valuable experience in a fast-paced industry while enhancing your customer service skills.
- Qualifications: Fluent in Dutch and English, with prior customer support experience preferred.
- Other info: This is a 6-month temporary contract, perfect for students seeking practical experience.
The predicted salary is between 30000 - 42000 £ per year.
Our client, a global pharmaceutical company, is currently looking for a Dutch speaking Customer Service Representative with strong order processing skills to join their team in Chester on a full time, 6-month temporary contract (35 hours per week). This office works on a hybrid basis (3 days in office) so does require someone to be living within a commutable distance of Chester.
Responsibilities include:
- Taking orders from customers (in English and Dutch), often requiring product knowledge and query resolution, and then processing them in SAP.
- Liaising with customers over the phone, email, chat and tickets to ensure the quality resolution of all customer requests and issues.
- Determining through root cause analysis, solutions to customer issues.
Requirements:
- Business fluency in Dutch.
- Previous experience working in an order processing/customer support role preferably within a fast-paced global business.
- Exposure to working in the pharmaceutical, medical or life science sectors would be of distinct advantage.
- Strong knowledge of MS Office.
- Recent use of SAP will be seen as being highly beneficial.
Customer Support Representative (English / Dutch Speaking) employer: Park Street People
Contact Detail:
Park Street People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Representative (English / Dutch Speaking)
✨Tip Number 1
Familiarise yourself with the pharmaceutical industry and its terminology. Understanding the products and services offered by the company will help you communicate effectively with customers and resolve their queries more efficiently.
✨Tip Number 2
Brush up on your SAP skills before the interview. If you have recent experience using SAP, be prepared to discuss specific scenarios where you successfully processed orders or resolved customer issues using the system.
✨Tip Number 3
Practice your Dutch language skills, especially in a customer service context. Being able to demonstrate your fluency during the interview will set you apart from other candidates and show your commitment to providing excellent support.
✨Tip Number 4
Prepare examples of how you've handled challenging customer situations in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses, showcasing your problem-solving skills and ability to work under pressure.
We think you need these skills to ace Customer Support Representative (English / Dutch Speaking)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer support and order processing. Emphasise any previous roles in fast-paced environments, especially within the pharmaceutical or life sciences sectors.
Craft a Compelling Cover Letter: Write a cover letter that showcases your business fluency in Dutch and English. Mention specific examples of how you've resolved customer issues in the past and your familiarity with SAP and MS Office.
Highlight Relevant Skills: In your application, clearly outline your skills related to root cause analysis and query resolution. This will demonstrate your ability to handle customer requests effectively.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in customer support roles.
How to prepare for a job interview at Park Street People
✨Brush Up on Your Product Knowledge
Make sure you have a solid understanding of the products and services offered by the pharmaceutical company. This will help you answer questions confidently and demonstrate your ability to resolve customer queries effectively.
✨Showcase Your Language Skills
Since the role requires fluency in both English and Dutch, be prepared to switch between the two languages during the interview. Practising common customer service scenarios in both languages can help you feel more comfortable.
✨Familiarise Yourself with SAP
If you have recent experience using SAP, be ready to discuss it. If not, take some time to learn the basics of the software, as this knowledge will be beneficial in demonstrating your readiness for the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle customer issues. Think of examples from your past experiences where you successfully resolved a customer's problem, especially in a fast-paced environment.
