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- Tasks: Provide top-notch customer service in Italian and another EU language via phone and email.
- Company: Join a globally recognised company known for its commitment to customer satisfaction.
- Benefits: Enjoy competitive salary, hybrid working options, and a range of exciting company perks.
- Why this job: Be part of a dynamic team that values communication and customer relationships while making an impact.
- Qualifications: Must have experience in customer service and excellent communication skills in required languages.
- Other info: This role offers a permanent position with opportunities for growth in a diverse environment.
The predicted salary is between 28800 - 43200 £ per year.
Job Description
An internationally renowned company is seeking a Customer Service Representative with Italian, English plus one other EU language skill to join their team on a full time, permanent basis.\\n\\nUtilising your language skills, the successful candidate will be responsible for providing a high level of customer service at all times ensuring sales opportunities are maximised through various communication channels. \\n\\nResponsibilities will include, but will not be limited to:\\n\\nProviding exceptional customer service via phone and email in the the required language (order processing and incident handling)\\nAssisting with customer enquiries and resolve any issues with a friendly and positive approach\\nDeveloping good relationships with a diverse and dynamic team to ensure the highest level of customer satisfaction\\nCoordinating with couriers to oversee and track shipments\\nMaintain accurate records and ensure that all customer interactions are well-documentedThe ideal candidate will have a proven track record of success working within a customer service role, you will possess excellent communication skills and be an excellent team player. \\n\\nIn return the company is offering a competitive salary along with a range of company benefits and hybrid working.
\\n\\nFor further information or to apply, please submit your CV through this website today.\\n\\nPark Street People Ltd is an Equal Opportunities Employer. We do not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and comply with all relevant UK legislation. We are acting as an Employment Agency in relation to this role
Customer Service Representative - Italian + another language employer: Park Street People
Contact Detail:
Park Street People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative - Italian + another language
✨Tip Number 1
Brush up on your language skills! Since this role requires fluency in Italian and another EU language, practice speaking and writing in both languages. Consider engaging in conversations with native speakers or using language exchange apps to enhance your proficiency.
✨Tip Number 2
Familiarise yourself with customer service best practices. Research common customer service scenarios and how to handle them effectively. This will help you demonstrate your knowledge during any interviews and show that you're ready to provide exceptional service.
✨Tip Number 3
Prepare for situational questions. Think about past experiences where you've successfully resolved customer issues or worked as part of a team. Being able to share specific examples will highlight your skills and make you stand out as a candidate.
✨Tip Number 4
Network with current or former employees. Reach out on platforms like LinkedIn to connect with people who work at the company. They can provide insights into the company culture and the role, which can be invaluable during your application process.
We think you need these skills to ace Customer Service Representative - Italian + another language
Some tips for your application 🫡
Highlight Language Skills: Make sure to emphasise your proficiency in Italian, English, and any other EU language you speak. Mention specific experiences where you've used these languages in a customer service context.
Showcase Customer Service Experience: Detail your previous roles in customer service. Use examples that demonstrate your ability to handle enquiries, resolve issues, and maintain customer satisfaction. Quantify your achievements where possible.
Tailor Your CV: Customise your CV to align with the job description. Focus on relevant skills and experiences that match the responsibilities outlined, such as order processing and incident handling.
Craft a Strong Cover Letter: Write a compelling cover letter that reflects your enthusiasm for the role. Discuss why you want to work for this company and how your skills can contribute to their customer service team.
How to prepare for a job interview at Park Street People
✨Showcase Your Language Skills
Since the role requires proficiency in Italian and another EU language, be prepared to demonstrate your language skills during the interview. You might be asked to respond to customer queries in both languages, so practice common phrases and scenarios beforehand.
✨Emphasise Customer Service Experience
Highlight your previous experience in customer service roles. Be ready to share specific examples of how you've handled customer inquiries or resolved issues, showcasing your ability to maintain a positive attitude even in challenging situations.
✨Demonstrate Teamwork
The job involves working closely with a diverse team, so it's important to convey your ability to collaborate effectively. Share examples of how you've contributed to team success in past roles and how you build relationships with colleagues.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and customer service approach. Think about how you would handle specific situations, such as a difficult customer or a shipment issue, and articulate your thought process clearly.
