At a Glance
- Tasks: Be the friendly face of our practice, handling calls and patient queries.
- Company: Join a busy, modern training practice in Eastbourne with a supportive team.
- Benefits: Competitive pay, flexible hours, and a chance to make a difference.
- Other info: Part-time and full-time roles available; evening shifts required.
- Why this job: Gain valuable experience in a healthcare setting while helping patients every day.
- Qualifications: 2 years in customer service or reception; IT skills are a must.
Due to unforeseen circumstances, we are re-advertising for a Patient Services Administrator to work as part of our excellent and well-established team at Park Practice. Both part-time and full-time applications will be considered; part-time applicants will need to advise on their application what hours they are looking for or we will assume that they are applying for a full-time position.
The right person/people will have the skills and ability to work in a busy and demanding environment, with excellent communication and interpersonal skills. The majority of the work will be telephone-based, which will require the successful applicant to deal with high call volumes whilst maintaining a professional and caring manner. The ideal candidate will have comprehensive IT knowledge and at least 2 years experience in a Receptionist / Customer Service role. Experience of working in a GP practice or a medical environment would be an advantage but most importantly, we are looking for enthusiasm and the ability to project a positive and friendly image to patients and visitors at the practice.
Main duties of the job
Your role as a Patient Services Administrator will require you to be the face of the practice. You will work in a very fast-paced environment and the role will include:
- Answering the telephones
- Manning the reception desk
- Processing prescriptions
- Dealing with queries or carrying out administrative tasks
Key responsibilities include:
- Answering/forwarding incoming calls
- Handling and answering enquiries accurately and completely without dispensing advice, breaching patient confidentiality or making medical judgements
- Effectively care-navigate to book appointments for patients in accordance with the practice triage system
- Dealing with patient queries
- Checking patients in for appointments
- Dealing with payments from patients
- Processing prescriptions and dealing with prescription queries
- Be aware of and abide by practice protocols and policies
- Verify new patient registrations
- Book recalls as advised by clinical staff
- Keep reception area clean and tidy
Skills required:
- Organised and diligent
- Punctual
- Confident and responsible
- Ability to prioritise and organise a busy day
- Calm and pleasant manner
- Resilience
We are a friendly and busy training practice delivering care at our modern, purpose-built premises in Eastbourne. The ideal candidate will have comprehensive IT knowledge and at least 2 years experience in a Receptionist / Customer Service role. Experience of working in a GP practice or a medical environment would be an advantage but most importantly, we are looking for enthusiasm and the ability to project a positive and friendly image to patients and visitors at the practice.
Starting salary for this role will be:
- £12.21 per hour for applicants aged 21 and above
- £10.00 per hour for applicants aged 18-20
Various hours would need to be covered by the successful applicant between 8am and 6.30pm Monday to Friday. We also open 6.00pm-8.00pm on a Monday and Wednesday. The successful applicant will be expected to work one of these evenings as part of their contracted hours.
Please note for all vacancies: We do not employ staff who are registered at the practice as patients. If employment is offered, it is on the condition of registration with another GP practice. All posts working with children and vulnerable adults should be aware of and share the commitment to safeguard and promote the welfare of children, young people and vulnerable adults when applying for jobs with Park Practice.
Person Specification
Experience:
- Minimum 2 years of Receptionist/Customer Service experience
- Practical experience of working with others
- Experience of using own initiative
- Experience of working within a General Practice Office environment
- Practical experience of liaising with other Healthcare Professionals, Primary Care Trusts, Patients, Solicitors and other external organisations
- Practical experience of computerised recording systems
Skills:
- Excellent communication skills (written and oral)
- Time management and the ability to work to deadlines
- Negotiation and conflict management
- Interpersonal skills
Qualifications:
- Good standard of education
- GCSE Maths
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Patient Services Administrator in Eastbourne employer: Park Practice
At Park Practice, we pride ourselves on being a supportive and dynamic workplace where our Patient Services Administrators can thrive. Our modern, purpose-built premises in Eastbourne foster a collaborative environment, offering flexible working hours and opportunities for professional growth. With a strong emphasis on teamwork and patient care, we ensure that our staff feel valued and empowered to make a difference in the lives of our patients.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Services Administrator in Eastbourne
✨Tip Number 1
Get to know the practice! Research Park Practice and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Before any interview, rehearse common questions related to patient services and customer care. This will boost your confidence and help you articulate your experience effectively.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insights about the work culture and even give you tips on how to stand out during the hiring process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about joining the team at Park Practice.
We think you need these skills to ace Patient Services Administrator in Eastbourne
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant experience, especially in customer service or medical environments. We want to see how your skills match what we're looking for!
Show Off Your Communication Skills:Since this role is all about interacting with patients, be sure to showcase your excellent communication skills in your application. Use clear and friendly language to reflect the caring manner we value at Park Practice.
Be Specific About Your Availability:If you're applying for a part-time position, let us know your preferred hours right away. This helps us understand your availability and ensures we can find the right fit for our team.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the easiest way for us to keep track of your application and ensures you don’t miss any important updates from us!
How to prepare for a job interview at Park Practice
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Patient Services Administrator. Familiarise yourself with the key duties like handling calls, processing prescriptions, and managing patient queries. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Communication Skills
Since this role is heavily telephone-based, practice articulating your thoughts clearly and confidently. You might want to prepare answers to common questions about how you would handle difficult calls or manage high call volumes while maintaining a professional demeanor.
✨Highlight Relevant Experience
Be ready to discuss your previous experience in customer service or as a receptionist. If you've worked in a medical environment, share specific examples of how you navigated patient interactions or dealt with sensitive information, as this will set you apart from other candidates.
✨Demonstrate Enthusiasm and Positivity
The practice is looking for someone who can project a friendly image to patients. During the interview, let your enthusiasm shine through! Share why you’re passionate about working in healthcare and how you can contribute to creating a welcoming atmosphere at the practice.
