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- Tasks: Lead a vibrant team to create memorable experiences for guests at our hotel.
- Company: Join Park Plaza, known for its excellent service and stylish accommodations.
- Benefits: Enjoy competitive pay, 30 days holiday, and discounts across Europe.
- Other info: Dynamic work environment with great career growth and fun staff events.
- Why this job: Be the friendly face of our hotel and make a real impact on guest satisfaction.
- Qualifications: Previous experience in hotel management and strong leadership skills required.
The predicted salary is between 25000 - 35000 £ per year.
At Park Plaza, we are all about creating stories and memories by delivering excellent and personal service to our guests. As the friendly face of the 1023 guestrooms Park Plaza Westminster Bridge London Hotel, you will do more than just welcome our guests. As an Assistant Front of House Manager, you can bring your passion and positive personality to work and be part of this vibrant team.
As our Assistant Front of House Manager, you will receive:
- Salary: Competitive plus great benefits
- Two wellness days per year, meaning all team members start with 30 days of holiday per year – including bank holidays, increasing with years of service!
- Heavily discounted hotel rates in Europe (extends to the Radisson Hotel Group and family & friends)
- F&B discounts at our restaurants and bars (for your whole party)
- Two free meals per day
- Access to 40% of your pay before payday through Wagestream
- Recommend a friend scheme – up to £750!
- Vitality at work scheme with great gym discounts & more
- Ride to Work scheme & free cycling lessons
- 24/7 employee assistance programme
- Rota given 2 weeks in advance
- Departmental productivity & service incentive scheme
- Benefit Hub – Discounted prices at hundreds of stores, supermarkets, major retailers, attractions, restaurants, and cinemas.
- Free dry cleaning for work uniform
- Annual Staff parties and events
- Company pension plan & award-winning training
The ideal candidate for the Assistant Front of House Manager role will:
- Liaise with the relevant Front of House teams to ensure guest and colleague satisfaction, financial goals, and responsible business targets are met while ensuring the smooth running and robust strategic direction of the Front of House department
- Manage and develop the team through planning and execution of payroll and rotas, recruitment, induction, training, appraisals, and performance management
- Demonstrate leadership through leading by example
- Clearly communicate operational and strategic information and ongoing customer feedback
- Empower the Front of House teams by providing an inspiring service culture through briefings, team meetings, and coaching
- Have excellent knowledge of Opera
- Have previous Assistant Front of House Manager or Front Office Manager experience in a hotel
Renowned for creating memorable moments, Park Plaza caters to both leisure and business travellers with stylish guest rooms and versatile meeting facilities that are perfectly complemented by award-winning restaurants and bars.
Park Plaza. Be part of it.
Assistant Front of House Manager in Stoke-on-Trent employer: Park Plaza
Contact Detail:
Park Plaza Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Front of House Manager in Stoke-on-Trent
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for an Assistant Front of House Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your personality! When you get the chance to meet potential employers, whether at a job fair or an informal chat, be yourself. Your passion for creating memorable experiences is what sets you apart, so let that shine through!
✨Tip Number 3
Prepare for those interviews! Research Park Plaza and think about how your experience aligns with their values. Be ready to share specific examples of how you've led teams and enhanced guest satisfaction in your previous roles.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your enthusiasm for joining the Park Plaza team. Don’t forget to follow up after applying to express your continued interest!
We think you need these skills to ace Assistant Front of House Manager in Stoke-on-Trent
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for hospitality and how you can contribute to creating memorable experiences for our guests.
Tailor Your CV: Make sure your CV is tailored to the Assistant Front of House Manager role. Highlight your relevant experience, especially in managing teams and delivering excellent service. We love seeing how your past roles have prepared you for this position!
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us why you’re the perfect fit for our team. Be specific about what excites you about working at Park Plaza and how you can help us achieve our goals. Keep it friendly and professional!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore more about our amazing company culture while you’re at it!
How to prepare for a job interview at Park Plaza
✨Know the Company Inside Out
Before your interview, take some time to research Park Plaza and its values. Understand their commitment to creating memorable experiences for guests. This will help you align your answers with their mission and show that you're genuinely interested in being part of their team.
✨Showcase Your Leadership Skills
As an Assistant Front of House Manager, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully managed a team or resolved conflicts. Highlight how you empower others and create a positive service culture.
✨Familiarise Yourself with Opera
Since having excellent knowledge of Opera is crucial for this role, make sure you're up to speed with its functionalities. If you have any specific experiences using it, be ready to discuss them. This will show that you’re prepared and capable of handling the technical aspects of the job.
✨Prepare Questions for Them
Interviews are a two-way street, so think of insightful questions to ask about the team dynamics, training opportunities, or how they measure success in the Front of House department. This not only shows your interest but also helps you gauge if the company is the right fit for you.