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- Tasks: Lead a vibrant team to create memorable experiences for guests at our hotel.
- Company: Join Park Plaza, known for its excellent service and stylish accommodations.
- Benefits: Enjoy competitive pay, 30 days holiday, and discounts across Europe.
- Other info: Great career growth opportunities and a fun, supportive work environment.
- Why this job: Be the friendly face of our hotel and make a real impact on guest satisfaction.
- Qualifications: Experience in hotel management and a passion for customer service.
The predicted salary is between 25000 - 35000 £ per year.
At Park Plaza, we are all about creating stories and memories by delivering excellent and personal service to our guests. As the friendly face of the 1023 guestrooms Park Plaza Westminster Bridge London Hotel, you will do more than just welcome our guests. As an Assistant Front of House Manager, you can bring your passion and positive personality to work and be part of this vibrant team.
As our Assistant Front of House Manager, you will receive:
- Salary: Competitive plus great benefits
- Two wellness days per year, meaning all team members start with 30 days of holiday per year – including bank holidays, increasing with years of service!
- Heavily discounted hotel rates in Europe (extends to the Radisson Hotel Group and family & friends)
- F&B discounts at our restaurants and bars (for your whole party)
- Two free meals per day
- Access to 40% of your pay before payday through Wagestream
- Recommend a friend scheme – up to £750!
- Vitality at work scheme with great gym discounts & more
- Ride to Work scheme & free cycling lessons
- 24/7 employee assistance programme
- Rota given 2 weeks in advance
- Departmental productivity & service incentive scheme
- Benefit Hub – Discounted prices at hundreds of stores, supermarkets, major retailers, attractions, restaurants, and cinemas.
- Free dry cleaning for work uniform
- Annual Staff parties and events
- Company pension plan & award-winning training
The ideal candidate for the Assistant Front of House Manager role will:
- Liaise with the relevant Front of House teams to ensure guest and colleague satisfaction, financial goals, and responsible business targets are met while ensuring the smooth running and robust strategic direction of the Front of House department
- Manage and develop the team through planning and execution of payroll and rotas, recruitment, induction, training, appraisals, and performance management
- Demonstrate leadership through leading by example
- Clearly communicate operational and strategic information and ongoing customer feedback
- Empower the Front of House teams by providing an inspiring service culture through briefings, team meetings, and coaching
- Have excellent knowledge of Opera
- Have previous Assistant Front of House Manager or Front Office Manager experience in a hotel
Renowned for creating memorable moments, Park Plaza caters to both leisure and business travellers with stylish guest rooms and versatile meeting facilities that are perfectly complemented by award-winning restaurants and bars.
Park Plaza. Be part of it.
Assistant Front of House Manager in Reading employer: Park Plaza
Contact Detail:
Park Plaza Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Front of House Manager in Reading
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for an Assistant Front of House Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching Park Plaza and its values. Show us that you understand our commitment to creating memorable experiences for guests. Bring examples from your past roles that highlight your leadership skills and ability to empower teams.
✨Tip Number 3
Practice makes perfect! Get a friend to do mock interviews with you, focusing on common questions for Front of House roles. This will help you feel more confident and articulate when it’s your turn to shine in front of the hiring team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Assistant Front of House Manager in Reading
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for hospitality and how you can contribute to creating memorable experiences for our guests.
Tailor Your CV: Make sure your CV is tailored to the Assistant Front of House Manager role. Highlight your relevant experience, especially in managing teams and delivering excellent service. We love seeing how your past roles have prepared you for this position!
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us why you’re the perfect fit for our team. Be specific about what excites you about working at Park Plaza and how you can help us achieve our goals. Keep it friendly and professional!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore more about our amazing company culture while you’re at it!
How to prepare for a job interview at Park Plaza
✨Know Your Stuff
Familiarise yourself with the Park Plaza brand and its values. Understand their commitment to creating memorable experiences for guests. This will help you align your answers with what they’re looking for in an Assistant Front of House Manager.
✨Showcase Your Leadership Skills
Be ready to discuss your previous experience in managing teams. Share specific examples of how you've motivated staff, handled conflicts, or improved service quality. They want to see that you can lead by example and inspire others.
✨Prepare for Scenario Questions
Think about potential scenarios you might face in the role, such as dealing with a difficult guest or managing a busy shift. Prepare your responses using the STAR method (Situation, Task, Action, Result) to demonstrate your problem-solving skills.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to ask them. Inquire about team dynamics, training opportunities, or how they measure success in the Front of House department. This shows your genuine interest in the role and the company.