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- Tasks: Lead the night reception team to exceed guest expectations and ensure smooth operations.
- Company: Park Plaza is known for stylish accommodations and exceptional service in the heart of London.
- Benefits: Enjoy 30 days holiday, wellness days, discounted hotel rates, and access to pay before payday.
- Why this job: Join a vibrant team that values trust, respect, and teamwork while creating memorable guest experiences.
- Qualifications: Previous experience as a Night Manager in a hotel and proficiency in Microsoft Office required.
- Other info: Work 4 days on, 4 days off with opportunities for growth and annual staff events.
The predicted salary is between 36000 - 60000 £ per year.
At Park Plaza, we believe in providing a hotel experience tailored to individual needs. As the friendly face of the 1023 guestrooms at Park Plaza London Westminster Hotel, you will do more than just welcome our guests. Your key role as our Night Operations Manager will be to ensure the service provided by the night reception team exceeds guest expectations. Your helpful, can-do approach and passion for great service will create an amazing impression every time.
As a Night Operations Manager, you will receive:
- Two wellness days per year, starting with 30 days of holiday annually—including bank holidays—with increases based on service length!
- Heavily discounted hotel rates across Europe (also valid at Radisson Hotel Group properties and for friends & family)
- F&B discounts at our restaurants and bars (for your entire party)
- Access to 40% of your pay before payday via Wagestream
- Recommend a Friend scheme – up to £750
- Vitality at Work scheme with gym discounts and more
- Ride to Work scheme and free cycling lessons
- Benefit Hub – discounts at hundreds of stores, supermarkets, major retailers, attractions, restaurants, and cinemas
- Free dry cleaning for work uniforms
- Annual staff parties and events
We are looking for a Night Operations Manager who:
- Performs Head of Department duties related to all Night and Front Office operations, making crucial decisions
- Ensures guest needs are met beyond expectations and takes full responsibility for Health, Safety, Security, Licensing & Fire
- Leads the Night team by example, motivating, training, and inspiring team members
- Is proficient in Microsoft Office and knowledgeable of Opera
- Is available to work 4 days on, 4 days off, on a 12-hour shift basis (from 8 am to 8 pm)
- Shares our values: Trust, Respect, Teamwork, Enthusiasm, Commitment & Care
- Has previous experience as a Night Manager in a hotel
Renowned for creating memorable moments, Park Plaza caters to both leisure and business travelers with stylish guest rooms and versatile meeting facilities, complemented by award-winning restaurants and bars.
Night Operations Manager employer: Park Plaza
Contact Detail:
Park Plaza Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Operations Manager
✨Tip Number 1
Familiarise yourself with the Park Plaza brand and its values. Understanding our commitment to trust, respect, teamwork, enthusiasm, commitment, and care will help you align your approach during interviews and discussions.
✨Tip Number 2
Highlight your leadership skills and experience in managing night operations. Be prepared to share specific examples of how you've motivated and trained teams in previous roles, as this is crucial for the Night Operations Manager position.
✨Tip Number 3
Demonstrate your knowledge of health, safety, and security protocols. Since you'll be responsible for these areas, showcasing your expertise and any relevant certifications can set you apart from other candidates.
✨Tip Number 4
Prepare to discuss your proficiency with Microsoft Office and Opera. Being able to articulate your experience with these tools will show that you're ready to hit the ground running in this role.
We think you need these skills to ace Night Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hotel management, particularly in night operations. Emphasise any leadership roles and your ability to exceed guest expectations.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of the Night Operations Manager role. Mention specific examples of how you've motivated teams and improved guest experiences in previous positions.
Highlight Relevant Skills: In your application, focus on skills that are crucial for the role, such as proficiency in Microsoft Office and Opera, as well as your knowledge of health, safety, and security protocols.
Showcase Your Values: Align your application with the company's values: Trust, Respect, Teamwork, Enthusiasm, Commitment, and Care. Provide examples of how you embody these values in your professional life.
How to prepare for a job interview at Park Plaza
✨Showcase Your Leadership Skills
As a Night Operations Manager, you'll be leading a team. Be prepared to discuss your leadership style and provide examples of how you've motivated and inspired your team in previous roles.
✨Demonstrate Guest-Centric Thinking
This role is all about exceeding guest expectations. Think of specific instances where you went above and beyond for guests and be ready to share these stories during the interview.
✨Familiarise Yourself with Health and Safety Protocols
Since you'll be responsible for health, safety, and security, brush up on relevant regulations and best practices. Being knowledgeable will show your commitment to guest safety and operational excellence.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills. Prepare for scenarios related to night operations, such as handling emergencies or difficult guests, and think through your responses in advance.
