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- Tasks: Lead the night front office team and ensure exceptional guest experiences.
- Company: Park Plaza, a hotel dedicated to personalised guest service.
- Benefits: Earn £13.83 per hour, plus 30 days holiday and wellness days.
- Other info: Enjoy discounted hotel stays across Europe and great career growth.
- Why this job: Be the face of our hotel and create lasting impressions for guests.
- Qualifications: Strong leadership skills and a passion for customer service.
The predicted salary is between 28000 - 29000 £ per year.
At Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs. As our Night Front Office Team Leader, you are the first and last person our guests see. Your helpful, can-do approach and passion for great service will create an amazing impression each and every time.
Benefits
- Salary: £13.83 per hour plus incentive
- Two wellness days per year, meaning all team members start with 30 days of holiday per year – including bank holidays, increasing with years of service!
- Heavily discounted hotel rates in Europe (extends to the Radisson Hotel Group and family)
Night Front Office Team Leader employer: Park Plaza
Contact Detail:
Park Plaza Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Front Office Team Leader
✨Tip Number 1
Make sure to research Park Plaza and its values before your interview. We want to see that you understand our commitment to tailored guest experiences and how you can contribute to that as a Night Front Office Team Leader.
✨Tip Number 2
Practice your customer service scenarios! Think about how you would handle different situations with guests. We love a helpful, can-do attitude, so be ready to showcase your passion for great service during the interview.
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. We recommend smart attire that reflects the professional yet welcoming vibe of Park Plaza.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for candidates who are genuinely excited about joining our team.
We think you need these skills to ace Night Front Office Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Night Front Office Team Leader role. Highlight your customer service experience and any leadership roles you've had, as we love to see how you can create amazing impressions for our guests.
Craft a Personal Cover Letter: Your cover letter is your chance to shine! Share your passion for hospitality and how your helpful, can-do approach aligns with our values at Park Plaza. We want to know why you're excited about this role and how you can contribute to our team.
Showcase Your Personality: We’re all about creating a welcoming atmosphere, so let your personality come through in your application. Use a friendly tone and don’t be afraid to show your enthusiasm for providing great service – it’s what we’re all about!
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to see your application and get you one step closer to joining our fantastic team!
How to prepare for a job interview at Park Plaza
✨Know the Company
Before your interview, take some time to research Park Plaza. Understand their values, mission, and what makes them unique in the hospitality industry. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Night Front Office Team Leader, your role revolves around guest interaction. Prepare examples from your past experiences where you went above and beyond for a customer. Highlighting your can-do attitude and problem-solving skills will demonstrate that you’re the right fit for creating amazing impressions.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific situations, such as a difficult guest or an emergency. Think through potential scenarios and how you would respond. This shows your ability to think on your feet and your commitment to excellent service.
✨Ask Thoughtful Questions
At the end of the interview, you’ll likely have the chance to ask questions. Use this opportunity to inquire about team dynamics, training opportunities, or how success is measured in the role. This not only shows your interest but also helps you gauge if the company is the right fit for you.