At a Glance
- Tasks: Create unforgettable guest experiences as the first and last point of contact.
- Company: Join Park Plaza, a leader in hospitality with a focus on individual guest needs.
- Benefits: Enjoy 30 days holiday, discounted hotel stays, and free meals every shift.
- Other info: Flexible shifts, great career growth, and fun staff events await you!
- Why this job: Be part of a team that values trust, respect, and teamwork while making lasting memories.
- Qualifications: Excellent communication skills and previous customer-facing experience required.
The predicted salary is between 28000 - 30000 £ per year.
At Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs. As our Night Receptionist, you are the first and last person our guests see. Your helpful, can-do approach and passion for great service will create an amazing impression each and every time.
You Will Receive:
- Salary: £13.54 per hour plus incentive
- Two wellness days per year, meaning all team members start with 30 days of holiday per year – including bank holidays, increasing with years of service!
- Heavily discounted hotel room rates in Europe (extends to the Radisson Hotel Group and family & friends)
- 50% F&B discount at our restaurants and bars (for your whole party)
- Two free meals per day - including days off if you wish to come in!
- Access to 40% of your pay before payday through Wagestream!
- Recommend a Friend scheme - £750
- BenefitHub – Discounted prices at hundreds of online and high street stores, supermarkets, major retailers, attractions, restaurants and cinemas.
- Vitality at work scheme with great gym discounts & more
- Ride to Work Scheme & free local cycling lessons
- Travel season ticket loans
- 24/7 access to our Employee Assistance Programme
- Rotas published at least two weeks in advance (if applicable)
- Departmental productivity and service incentive schemes
- Uniforms provided (if applicable) & free dry cleaning
- Annual Staff parties and events
- Company pension plan & award-winning training
The Ideal Candidate For The Night Receptionist Role Will:
- Have excellent interpersonal skills and the ability to connect with others
- Manage requests promptly, helpfully, politely and with a caring attitude
- Possess a good command of English and excellent communication skills
- Share our values: Trust, Respect, Teamwork, Enthusiasm, Commitment & Care
- Have previous experience in a customer-facing role or as a Receptionist/Night Receptionist in the hospitality sector
- Be available to work on a 4 on/4 off shift pattern (10-hour shifts)
Renowned for creating memorable moments, Park Plaza caters to both leisure and business travellers with stylish guest rooms and versatile meeting facilities which are perfectly complemented by award-winning restaurants and bars. Park Plaza. Be part of it.
Night Concierge: Create Memorable Guest Experiences employer: Park Plaza
At Park Plaza, we pride ourselves on fostering a vibrant work culture that prioritises employee well-being and growth. As a Night Concierge, you will enjoy competitive pay, generous holiday allowances, and unique perks such as discounted hotel stays and wellness initiatives, all while being part of a team that values trust, respect, and teamwork. Join us in creating unforgettable guest experiences in a supportive environment that encourages personal and professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Night Concierge: Create Memorable Guest Experiences
✨Tip Number 1
Get to know the company culture! Before your interview, check out Park Plaza's social media and website. Understanding their values will help you connect with the team and show that you're genuinely interested in creating those memorable guest experiences.
✨Tip Number 2
Practice your people skills! As a Night Receptionist, you'll be the face of the hotel. Role-play common scenarios with friends or family to boost your confidence in handling guest requests and showcasing your can-do attitude.
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you look smart and professional for your interview. It shows that you care about the role and are ready to represent Park Plaza.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. Plus, it gives you a chance to showcase your enthusiasm for the Night Receptionist role right from the start!
We think you need these skills to ace Night Concierge: Create Memorable Guest Experiences
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for hospitality and how you connect with guests.
Tailor Your Application:Make sure to tailor your application to the Night Receptionist role. Highlight your relevant experience and skills that align with our values of Trust, Respect, Teamwork, Enthusiasm, Commitment, and Care.
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that’s easy to read and understand.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity at Park Plaza.
How to prepare for a job interview at Park Plaza
✨Know the Company Inside Out
Before your interview, take some time to research Park Plaza. Understand their values, mission, and what makes them unique in the hospitality sector. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Interpersonal Skills
As a Night Receptionist, you'll be the first and last point of contact for guests. Prepare examples from your past experiences where you've demonstrated excellent interpersonal skills. Think about times when you went above and beyond to create memorable guest experiences.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific situations, like dealing with a difficult guest or managing multiple requests at once. Practise your responses to these scenarios, focusing on your problem-solving skills and your caring attitude.
✨Dress the Part and Be Professional
Even though it's a night role, make sure you dress smartly for the interview. A professional appearance shows that you take the opportunity seriously. Plus, it sets a positive tone for the impression you want to leave on your potential employers.
