Meetings and Events Team Leader

Meetings and Events Team Leader Opening – Park Plaza Riverbank
We are committed to providing top-quality services to our employees. Our Meetings and Events Team Leader is a key part of ensuring a great guest experience. We are now seeking a dedicated and enthusiastic Meetings and Events Team Leader to join our team and contribute to creating an enjoyable dining experience for our staff.
As M&E Team Leader your role will be to manage the day-to-day service in a Meetings and Events Operations.
You will ensure that all F&B services are delivered in a timely manner according to Event Orders, all areas are always attended to provide exceptional experiences for our guests. Furthermore, you will oversee junior team members delivering on client\’s expectations.
As M&E Team Leader You Will Receive
Salary: £14.46 per hour + generous service charge and great benefits
Heavily discounted hotel rates in Europe (extends to the Radisson Hotel Group and family & friends)
50% F&B discounts at our restaurants and bars (for your whole party)
Two wellness days per year, meaning all team members start with 30 days of holiday per year – including bank holidays, increasing with years of service
Two free meals per day – including days off if you wish to come in
Access to 40% of your pay before payday through Wagestream
Recommend a friend scheme – up to £750
Vitality at work scheme with great gym discounts & more
Ride to Work scheme & free cycling lessons
Benefit Hub – Discounted prices at hundreds of stores, supermarkets, major retailers, attractions, restaurants, and cinemas.
Free dry cleaning for work uniform
Annual Staff parties and events
Company pension plan & award-winning training
Operational Responsibilities
Follow all controls and procedures to ensure the highest standards, efficiencies and professional operations are in place within the Meetings and Events Department
Always ensure a warm friendly welcome to all clients, both internal and external
Cross check service requirements with Floor Managers and other relevant other departments such as Sales, and Planning and Kitchen
Support the logistics team and bar team with their respective operations as and when required
Allocate duties to junior team members and agency assistants – duties to include F&B services, BOH preparations, meeting rooms setups, cloakroom operation etc
First point of contact for the Clients at the tables during allocated evening events, adhering to any questions or queries, and liaising back with the clients to ensure everything is satisfactory
To oversee own training schedules, keeping up with requirements and proposing areas for personal growth and development.
Suggest improvements to the department, and continuously strive to improve and innovate aiming for best practices and the highest customer satisfaction
Hands-on approach when on duty, ready to train and assist other team members on the job when required
Undertake any reasonable requests from Operations and Floor Managers when required,
Skills And Specifications
Good command of English, both verbal and written
Excellent customer service attitude, positive and charismatic with an eye for the customer
Natural team player, able to easily connect and work with others
Excellent attention to detail, positive and warm personality
Flexibility and Adaptability and Energy is crucial in this role
Renowned for creating memorable moments, Park Plaza caters to both leisure and business travellers with stylish guest rooms and versatile meeting facilities which are perfectly complemented by award-winning restaurants and bars.
Park Plaza. Be part