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- Tasks: Lead the Meetings and Events team to create unforgettable guest experiences.
- Company: Join Park Plaza, a vibrant hotel brand focused on exceptional service.
- Benefits: Earn £14.46 per hour plus tips, enjoy discounts, wellness days, and free meals.
- Why this job: Be at the heart of exciting events and make a real impact on guests' experiences.
- Qualifications: Strong customer service skills and a passion for teamwork are essential.
- Other info: Flexible shifts, great career growth, and fun staff events await you!
M&E Team Leader (Event Logistics) Opening – Park Plaza Victoria
We are committed to providing top-quality services to our employees. Our Meetings and Events Team Leader is a key part of ensuring a great guest experience. We are now seeking a dedicated and enthusiastic Meetings and Events Team Leader to join our team. As M&E Team Leader your role will be to manage the day-to-day service in a Meetings and Events Operations, mainly working on the logistics and set up of the events. You will ensure that all F&B services are delivered in a timely manner according to Event Orders, all areas are always attended to provide exceptional experiences for our guests. Furthermore, you will oversee junior team members delivering on client’s expectations.*Candidates should be open to working evening shifts as part of their regular schedule\” As M&E Team Leader you will receive:
- Salary: £14.46 per hour + generous service charge and great benefits
- Heavily discounted hotel rates in Europe (extends to the Radisson Hotel Group and family & friends)
- 50% F&B discounts at our restaurants and bars (for your whole party)
- Two wellness days per year, meaning all team members start with 30 days of holiday per year – including bank holidays, increasing with years of service!
- Two free meals per day – including days off if you wish to come in
- Access to 40% of your pay before payday through Wagestream
- Recommend a friend scheme – up to £750
- Vitality at work scheme with great gym discounts & more
- Ride to Work scheme & free cycling lessons
- Benefit Hub – Discounted prices at hundreds of stores, supermarkets, major retailers, attractions, restaurants, and cinemas.
- Free dry cleaning for work uniform
- Annual Staff parties and events
- Company pension plan & award-winning training
Operational responsibilities:
- Follow all controls and procedures to ensure the highest standards, efficiencies and professional operations are in place within the Meetings and Events Department
- Always ensure a warm friendly welcome to all clients, both internal and external
- Cross check service requirements with other departments such as Sales, and Planning and Kitchen
- Support the logistics team and bar team with their respective operations as and when required
- Allocate duties to junior team members and agency assistants – duties to include F&B services, BOH preparations, meeting rooms setups etc
- First point of contact for the Clients at the tables during allocated evening events, adhering to any questions or queries, and liaising back with the clients to ensure everything is satisfactory
- To oversee own training schedules, keeping up with requirements and proposing areas for personal growth and development.
- Suggest improvements to the department, and continuously strive to improve and innovate aiming for best practices and the highest customer satisfaction
- Hands-on approach when on duty, ready to train and assist other team members on the job when required
- Proven ability to lead and coordinate large teams of agency staff to deliver seamless event space setups, ensuring efficient logistics
Skills and Specifications:
- Good command of English, both verbal and written
- Excellent customer service attitude, positive and charismatic with an eye for the customer
- Natural team player, able to easily connect and work with others
- Excellent attention to detail, positive and warm personality
- Flexibility and Adaptability and Energy is crucial in this role
Renowned for creating memorable moments, Park Plaza caters to both leisure and business travellers with stylish guest rooms and versatile meeting facilities which are perfectly complemented by award-winning restaurants and bars.
Park Plaza. Be part of it. Apply Now
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MEETINGS AND EVENTS TEAM LEADER employer: Park Plaza
Contact Detail:
Park Plaza Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land MEETINGS AND EVENTS TEAM LEADER
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you answer questions confidently and show that you're genuinely interested in being part of the team.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable with common questions. The more you practice, the more relaxed you'll feel when it’s time to shine in front of the real interviewers.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace MEETINGS AND EVENTS TEAM LEADER
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for the role shine through! We want to see that you're excited about being a Meetings and Events Team Leader and how you can contribute to creating exceptional experiences for our guests.
Tailor Your CV: Make sure your CV is tailored to the job description. Highlight your relevant experience in managing events and logistics, and don’t forget to mention any customer service skills that align with what we’re looking for!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where necessary to make it easy for us to read through your qualifications and experiences. We appreciate straightforwardness!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Park Plaza!
How to prepare for a job interview at Park Plaza
✨Know Your Events Inside Out
Before the interview, make sure you understand the key aspects of managing meetings and events. Familiarise yourself with logistics, F&B services, and how to create exceptional guest experiences. This will show your potential employer that you're genuinely interested in the role and ready to hit the ground running.
✨Show Off Your Team Spirit
As a Meetings and Events Team Leader, you'll be overseeing junior team members. Be prepared to discuss your experience in leading teams and how you foster collaboration. Share specific examples of how you've motivated others or resolved conflicts to demonstrate your leadership skills.
✨Prepare for Scenario Questions
Expect questions about how you'd handle specific situations, like a last-minute change in an event or a dissatisfied client. Think through potential scenarios and have clear, structured responses ready. This will highlight your problem-solving abilities and adaptability, which are crucial for this role.
✨Bring Your Positive Energy
The job requires a warm and charismatic personality, so let that shine through during your interview. Smile, maintain eye contact, and engage with your interviewer. Show them that you’re not just qualified but also someone who can create a welcoming atmosphere for clients and team members alike.
