At a Glance
- Tasks: Oversee and execute high-volume meetings and events with precision and flair.
- Company: Join the vibrant team at Park Plaza Westminster Bridge, a top events hotel.
- Benefits: Enjoy competitive salary, 30 days holiday, and amazing discounts across Europe.
- Other info: Dynamic work environment with opportunities for growth and development.
- Why this job: Be the heartbeat of unforgettable events and create memorable guest experiences.
- Qualifications: Experience in event operations and a passion for hospitality are key.
The predicted salary is between 30000 - 40000 £ per year.
Park Plaza Westminster Bridge is a leading Meetings and Events Hotel with 32 conference, event and meeting rooms, including the Westminster Ballroom for up to 1,400 delegates. The role of Meetings & Events Operations Manager is to oversee the day-to-day delivery and performance of a large-scale, high-volume Meetings & Events operation, reporting into senior leadership.
Responsibilities include:
- Ensuring seamless event execution while balancing hands-on delivery with proactive initiatives to drive operational performance and guest experience.
Operational Responsibilities:
- Support the end-to-end delivery of the Meetings & Events operation in a complex, high-volume environment.
- Oversee the setup and execution of events, ensuring rooms are arranged to precise client specifications (AV, staging, seating, décor).
- Lead event day operations, coordinating banquet, AV, and service teams to deliver seamless execution from setup to breakdown.
- Manage event logistics and service flow, including timings, transitions, and alignment across operational teams.
- Ensure all event spaces are maintained, clean, and ready for service, with efficient turnaround between events.
- Act as the on-site operational point of contact for clients, managing real-time requests and ensuring a high level of satisfaction.
- Work closely with internal stakeholders to ensure smooth and aligned delivery across all departments.
Skills & Specifications:
- Strong organisational skills with the ability to manage multiple events and priorities in a fast-paced environment.
- Confident communicator with the ability to build relationships with clients, stakeholders, and operational teams.
- Hands-on approach with a proactive, solutions-focused mindset.
- Commercial awareness with the ability to identify efficiencies and improvements.
- Resilient and adaptable, with the ability to perform under pressure.
- Passionate about delivering exceptional guest experiences.
Education, Experience & Qualifications:
- Proven experience within Meetings & Events operations, hospitality, or a similar high-volume environment.
- Experience managing conference and event delivery in complex venues.
- Background in leading operational teams and supporting service excellence.
- Exposure to financial processes such as cost control and productivity management.
- Hospitality, events or business-related qualifications are advantageous.
Benefits:
- Competitive Salary + Excellent Benefits.
- Heavily discounted hotel rates in Europe (extends to the Radisson Hotel Group and family & friends).
- F&B discounts at our restaurants and bars (for your whole party).
- Start with 30 days of holiday per year – including bank holidays, increasing with years of service.
- Two free meals per day.
- Access to 40% of your pay before payday through Wagestream.
- Recommend a friend scheme – up to £750.
- Vitality at work scheme with great gym discounts & more.
- Ride to Work scheme & free cycling lessons.
- Benefit Hub – Discounted prices at hundreds of stores, supermarkets, major retailers, attractions, restaurants, and cinemas.
- Free dry cleaning for work uniform.
- Annual Staff parties and events.
- Company pension plan & award-winning training.
Meetings and Events Operations Manager employer: Park Plaza
Park Plaza Westminster Bridge is an exceptional employer, offering a dynamic work environment where you can thrive in the fast-paced world of Meetings and Events. With a strong focus on employee growth, competitive benefits including heavily discounted hotel rates and extensive training opportunities, we foster a culture of collaboration and excellence, ensuring that every team member feels valued and empowered to deliver outstanding guest experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Meetings and Events Operations Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Park Plaza. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Park Plaza
Don't be shy about reaching out to Park Plaza directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Meetings and Events Operations Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Park Plaza and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Park Plaza
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
