At a Glance
- Tasks: Manage day-to-day operations of a busy Meetings and Events floor in Central London.
- Company: Join Park Plaza Westminster, a leading hotel for meetings and events.
- Benefits: Competitive salary, 30 days holiday, discounted hotel rates, and free meals.
- Other info: Dynamic team environment with opportunities for growth and development.
- Why this job: Be part of creating memorable experiences for guests and clients.
- Qualifications: Experience in event operations and excellent customer service skills required.
The predicted salary is between 30000 - 40000 € per year.
Park Plaza Westminster is a leading Meetings and Events Hotel in the heart of Central London. The role of the Meetings & Events Assistant Operations Manager is to manage the day-to-day operation from an organisational perspective, whilst running a very busy Meetings and Events Floor. Reporting directly to the Operations Manager, it is the role of the Assistant Operations Manager to ensure all events are staffed and managed and that the relevant documentation is present ready to be collected. The M&E Assistant Operations Manager will oversee the entire operation in the absence of the Operations Manager.
As our M&E Assistant Operations Manager you will receive:
- Competitive Salary + Excellent Benefits
- Heavily discounted hotel rates in Europe (extends to the Radisson Hotel Group and family & friends)
- F&B discounts at our restaurants and bars (for your whole party)
- Start with 30 days of holiday per year - including bank holidays, increasing with years of service
- Two free meals per day
- Access to 40% of your pay before payday through Wagestream
- Recommend a friend scheme – up to £750
- Vitality at work scheme with great gym discounts & more
- Ride to Work scheme & free cycling lessons
- Benefit Hub – Discounted prices at hundreds of stores, supermarkets, major retailers, attractions, restaurants, and cinemas.
- Free dry cleaning for work uniform
- Annual Staff parties and events
- Company pension plan & award-winning training
Operational responsibilities
- Implement and maintain controls and procedures to ensure the highest standards, efficiencies and professional operations are in place within the Meetings and Events Department.
- Always ensure a warm friendly welcome to all clients, both internal and external.
- Cross liaising with relevant departments such as Sales and Planning regarding Floor plans and Banquet Event Sheets.
- Delegate and manage over 100 agency, casual and permanent staff members at any given time, observing general hygiene and appearance.
- Adopt, manage and allocate side duties to floor managers – duties to include linen management, BOH, stock requisitions, cloakroom supervision etc.
- First point of contact for the client, adhering to any questions or queries, and liaising back with the client during the day to ensure everything is satisfactory.
- Work well under pressure and be able to prioritize in busy situations.
- To always be pleasant and courteous to guests and clients so that they feel welcome, comfortable and are unobtrusively attended to in accordance with procedures.
- To ensure all team members are trained up to the expected standards and conduct themselves in professional manner according to the Park Plaza mission and vision.
- Conduct performance reviews with all members of staff within the department.
- To assist in controlling all operational costs including payroll, F&B costs and lowering wastage.
- Undertake any reasonable requests from Operations Manager as and when required.
Skills and Specifications
- Excellent command of English, both verbal and written.
- Natural team player, able to easily connect with others.
- Very well organised and able to prioritize in busy situations.
- Excellent attention to detail.
- Flexibility and Adaptability is crucial in this role.
Education, Experience & Qualifications
- Excellent customer service attitude, positive and charismatic with an eye for the detail.
- In-depth knowledge and experience in Meetings and Events Operations within busy hotel environment.
- Experience managing large volume conference and banqueting operations.
- Hospitality Industry qualifications an add-on benefit.
Renowned for creating memorable moments, Park Plaza caters to both leisure and business travellers with stylish guest rooms and versatile meeting facilities which are perfectly complemented by award-winning restaurants and bars. Park Plaza. Be part of it. Apply Now.
MEETINGS AND EVENTS ASSISTANT OPERATIONS MANAGER employer: Park Plaza
Park Plaza Westminster is an exceptional employer, offering a vibrant work culture in the heart of Central London, where you can thrive in a dynamic Meetings and Events environment. With competitive salaries, generous benefits including 30 days of holiday, discounted hotel rates across Europe, and extensive training opportunities, we prioritise employee growth and well-being. Join us to be part of a team that values excellence, teamwork, and creating memorable experiences for our guests.
StudySmarter Expert Advice🤫
We think this is how you could land MEETINGS AND EVENTS ASSISTANT OPERATIONS MANAGER
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Familiarise yourself with their recent events and achievements. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to build your confidence. Focus on articulating your experience in managing events and how you handle pressure – it’s key for this role!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team at Park Plaza!
We think you need these skills to ace MEETINGS AND EVENTS ASSISTANT OPERATIONS MANAGER
Some tips for your application 🫡
Show Your Organisational Skills:In your application, highlight your ability to manage multiple tasks and prioritise effectively. We want to see how you can keep everything running smoothly, especially in a busy environment like ours.
Be Personable:Since you'll be the first point of contact for clients, make sure to convey your excellent customer service attitude in your written application. We love candidates who can connect with others and create a warm atmosphere.
Attention to Detail is Key:Make sure to showcase your attention to detail in your application. Whether it's about managing staff or ensuring all documentation is in place, we need someone who can spot the little things that make a big difference.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important details about the role!
How to prepare for a job interview at Park Plaza
✨Know Your Venue
Before the interview, take some time to research Park Plaza Westminster. Familiarise yourself with their facilities, especially the conference and event spaces. This will not only show your genuine interest but also help you answer questions about how you would manage events in such a busy environment.
✨Showcase Your Organisational Skills
As an Assistant Operations Manager, you'll need to demonstrate your ability to manage multiple tasks efficiently. Prepare examples from your past experiences where you've successfully organised events or managed teams under pressure. Be ready to discuss how you prioritise tasks and ensure everything runs smoothly.
✨Emphasise Teamwork and Communication
This role requires excellent collaboration with various departments. Highlight your experience working in teams and how you effectively communicate with different stakeholders. Share specific instances where your teamwork led to successful outcomes, especially in high-pressure situations.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, company culture, and expectations for the role. This shows that you're not just interested in the job, but also in how you can contribute to the team's success at Park Plaza.
