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- Tasks: Welcome guests and assist with luggage, creating memorable experiences.
- Company: Park Plaza offers stylish accommodations and award-winning dining for leisure and business travellers.
- Benefits: Enjoy 30 days holiday, discounted hotel stays, free meals, and wellness perks.
- Why this job: Join a vibrant team where your service makes a real impact on guest experiences.
- Qualifications: Excellent communication skills and previous experience as a Luggage Porter are essential.
- Other info: Flexible rotas, staff parties, and access to discounts at various retailers.
At Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs. As our Luggage Porter, you are the first and last person our guests see. Your helpful, can-do approach and passion for great service will create an amazing impression each and every time.
As a Luggage Porter, you will receive:
- Salary: £12.20 per hour
- Two wellness days per year, meaning all team members start with 30 days of holiday per year – including bank holidays, increasing with years of service!
- Heavily discounted hotel room rates in Europe (extends to the Radisson Hotel Group and family & friends)
- 50% F&B discount at our restaurants and bars (for your whole party)
- Two free meals per day - including days off if you wish to come in!
- Access to 40% of your pay before payday through Wagestream!
- Recommend a Friend scheme - £750
- BenefitHub – Discounted prices at hundreds of online and high street stores, supermarkets, major retailers, attractions, restaurants and cinemas.
- Vitality at work scheme with great gym discounts & more
- Ride to Work Scheme & free local cycling lessons
- Travel season ticket loans
- 24/7 access to our Employee Assistance Programme
- Rotas published at least two weeks in advance (if applicable)
- Departmental productivity and service incentive schemes
- Uniforms provided (if applicable) & free dry cleaning
- Annual Staff parties and events
The ideal candidate for the Luggage Porter role will:
- Have excellent interpersonal skills and the ability to connect with others
- Manage requests promptly, helpfully, politely and with a caring attitude
- Be responsible for welcoming and assisting guests with delivering or storing their luggage and the delivery of packages
- Possess a good command of English and excellent communication skills
- Share our values: Trust, Respect, Teamwork, Enthusiasm, Commitment & Care
- Have previous experience as a Luggage Porter
Renowned for creating memorable moments, Park Plaza caters to both leisure and business travellers with stylish guest rooms and versatile meeting facilities which are perfectly complemented by award-winning restaurants and bars.
Luggage Porter employer: Park Plaza
Contact Detail:
Park Plaza Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Luggage Porter
✨Tip Number 1
Make sure to showcase your interpersonal skills during any interactions you have with the team at Park Plaza. Whether it's through networking events or casual conversations, demonstrating your ability to connect with others can set you apart.
✨Tip Number 2
Familiarise yourself with the hotel’s values: Trust, Respect, Teamwork, Enthusiasm, Commitment, and Care. When you engage with current employees or during interviews, referencing these values can show that you align with the company culture.
✨Tip Number 3
Consider visiting the hotel in person to get a feel for the environment and the team. This not only shows your enthusiasm for the role but also gives you a chance to observe how staff interact with guests, which is crucial for a Luggage Porter.
✨Tip Number 4
If you have previous experience as a Luggage Porter, be ready to discuss specific examples of how you managed guest requests and created memorable moments. This will help you demonstrate your capability and passion for the role.
We think you need these skills to ace Luggage Porter
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Luggage Porter position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Personalised Cover Letter: Write a cover letter that reflects your passion for customer service and your ability to create memorable experiences for guests. Mention specific examples from your past roles that demonstrate your interpersonal skills and commitment to service.
Highlight Relevant Experience: In your CV, emphasise any previous experience as a Luggage Porter or in similar roles. Include details about your responsibilities and achievements that showcase your ability to manage requests promptly and courteously.
Proofread Your Application: Before submitting your application, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Park Plaza
✨Showcase Your Interpersonal Skills
As a Luggage Porter, you'll be the first and last point of contact for guests. Make sure to demonstrate your excellent interpersonal skills during the interview. Share examples of how you've connected with customers in the past and how you handle requests with a caring attitude.
✨Emphasise Your Experience
Highlight any previous experience you have as a Luggage Porter or in similar roles. Discuss specific situations where you managed luggage or assisted guests, showcasing your ability to work efficiently under pressure while maintaining a friendly demeanour.
✨Understand the Company Values
Familiarise yourself with Park Plaza's core values: Trust, Respect, Teamwork, Enthusiasm, Commitment, and Care. Be prepared to discuss how you embody these values in your work and how they align with your personal approach to customer service.
✨Prepare Questions for the Interviewer
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and company culture. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
