At a Glance
- Tasks: Create unforgettable guest experiences as the first and last point of contact.
- Company: Join Park Plaza, a leader in hospitality known for memorable moments.
- Benefits: Earn £13.54/hour, enjoy 30 days holiday, and great discounts on hotel stays.
- Other info: Flexible shifts, free meals, and access to wellness programmes await you!
- Why this job: Be part of a team that values trust, respect, and teamwork while making guests smile.
- Qualifications: Excellent communication skills and previous customer-facing experience required.
The predicted salary is between 28000 - 30000 £ per year.
At Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs. As our Night Receptionist, you are the first and last person our guests see. Your helpful, can-do approach and passion for great service will create an amazing impression each and every time.
As a Night Receptionist, You Will Receive:
- Salary: £13.54 per hour plus incentive
- Two wellness days per year, meaning all team members start with 30 days of holiday per year – including bank holidays, increasing with years of service!
- Heavily discounted hotel room rates in Europe (extends to the Radisson Hotel Group and family & friends)
- 50% F&B discount at our restaurants and bars (for your whole party)
- Two free meals per day - including days off if you wish to come in!
- Access to 40% of your pay before payday through Wagestream!
- Recommend a Friend scheme - £750
- BenefitHub – Discounted prices at hundreds of online and high street stores, supermarkets, major retailers, attractions, restaurants and cinemas.
- Vitality at work scheme with great gym discounts & more
- Ride to Work Scheme & free local cycling lessons
- Travel season ticket loans
- 24/7 access to our Employee Assistance Programme
- Rotas published at least two weeks in advance (if applicable)
- Departmental productivity and service incentive schemes
- Uniforms provided (if applicable) & free dry cleaning
- Annual Staff parties and events
- Company pension plan & award-winning training
The Ideal Candidate For The Night Receptionist Role Will:
- Have excellent interpersonal skills and the ability to connect with others
- Manage requests promptly, helpfully, politely and with a caring attitude
- Possess a good command of English and excellent communication skills
- Share our values: Trust, Respect, Teamwork, Enthusiasm, Commitment & Care
- Have previous experience in a customer-facing role or as a Receptionist/Night Receptionist in the hospitality sector
- Be available to work on a 4 on/4 off shift pattern (10-hour shifts)
Renowned for creating memorable moments, Park Plaza caters to both leisure and business travellers with stylish guest rooms and versatile meeting facilities which are perfectly complemented by award-winning restaurants and bars.
Park Plaza. Be part of it.
Night Concierge: Create Memorable Guest Experiences in London employer: Park Plaza
At Park Plaza, we pride ourselves on fostering a vibrant work culture that prioritises employee well-being and growth. As a Night Concierge, you will enjoy generous benefits including 30 days of holiday, discounted hotel stays across Europe, and access to wellness initiatives, all while being part of a team that values trust, respect, and teamwork. Join us in creating memorable guest experiences in a supportive environment that encourages personal and professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Night Concierge: Create Memorable Guest Experiences in London
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that Night Receptionist role.
✨Tip Number 2
Show off your personality! When you get to the interview stage, let your passion for great service shine through. Share stories of how you've created memorable experiences for guests in the past – it’s all about making that connection!
✨Tip Number 3
Be prepared with questions! When you're interviewing for the Night Receptionist position, ask about the team culture and how they embody the values of Trust, Respect, Teamwork, Enthusiasm, Commitment & Care. It shows you're genuinely interested in being part of their team.
✨Tip Number 4
Apply through our website! We make it super easy for you to find and apply for the Night Receptionist role directly. Plus, it helps us keep track of your application and gives you a better chance to stand out!
We think you need these skills to ace Night Concierge: Create Memorable Guest Experiences in London
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for hospitality and how you connect with guests.
Tailor Your Application:Make sure to tailor your application to the Night Receptionist role. Highlight your relevant experience and skills that match what we’re looking for, like your excellent communication skills and customer service background.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if it helps to convey your experience and skills effectively!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Park Plaza
✨Know the Company
Before your interview, take some time to research Park Plaza. Understand their values, mission, and what makes them unique in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Interpersonal Skills
As a Night Receptionist, you'll need to connect with guests right from the start. Prepare examples from your past experiences where you've demonstrated excellent interpersonal skills. Think about times when you went above and beyond to create memorable moments for customers.
✨Practice Common Interview Questions
Anticipate questions related to customer service and problem-solving. For instance, be ready to discuss how you would handle a difficult guest or manage multiple requests at once. Practising these scenarios can help you respond confidently during the interview.
✨Dress the Part
Even though it's a night position, first impressions matter! Dress smartly and professionally for your interview. This shows that you respect the opportunity and understand the importance of presentation in the hospitality sector.
