At a Glance
- Tasks: Lead a dynamic concierge team to create unforgettable guest experiences in London.
- Company: Join Park Plaza, a stylish hotel known for exceptional service and memorable moments.
- Benefits: Enjoy competitive salary, 30+ days holiday, discounted hotel rates, and wellness perks.
- Other info: Great career growth, fun staff events, and a supportive work environment.
- Why this job: Be the go-to expert for London, making every guest's stay seamless and special.
- Qualifications: Experience in concierge leadership and a passion for personalised guest service.
The predicted salary is between 40000 - 50000 £ per year.
At Park Plaza, we believe in creating a hotel experience that is tailored to each individual guest and their needs. As the welcoming face of our 645-room Park Plaza Riverbank London hotel, you will do far more than greet our guests – you will curate memorable experiences. You will lead our concierge team and deliver exceptional, personalised service that exceeds expectations at every touchpoint. You will be the go‑to expert for everything London has to offer, ensuring our guests enjoy a seamless and unforgettable stay.
Benefits
- Salary: Highly competitive with great benefits
- Two wellness days per year, meaning all team members start with 30 days of holiday per year – including bank holidays, increasing with years of service!
- Heavily discounted hotel rates (extends to the Radisson Hotel Group and family & friends)
- F&B discounts at our restaurants and bars (for your whole party)
- Two free meals per day
- Access to 40% of your pay before payday through Wagestream
- Recommend a friend scheme – up to £750!
- Vitality at work scheme with great gym discounts & more
- Ride to Work scheme & free cycling lessons
- 24/7 employee assistance programme
- Rota given 2 weeks in advance
- Departmental productivity & service incentive scheme
- Benefit Hub – Discounted prices at hundreds of stores, supermarkets, major retailers, attractions, restaurants, and cinemas.
- Free dry cleaning for work uniform
- Annual Staff parties and events
- Company pension plan & award-winning training
What You’ll Be Doing
- Leading, inspiring, and developing the concierge team to deliver outstanding guest experiences
- Providing expert local knowledge and personalised recommendations
- Building strong relationships with guests, partners, and local businesses
- Managing guest requests with professionalism, efficiency, and warmth
- Ensuring the highest standards of service are consistently achieved
What We’re Looking For
- Previous experience in a Concierge leadership role within a hotel environment
- Strong knowledge of London and its attractions, dining, and events
- Exceptional communication and interpersonal skills
- A passion for delivering personalised guest service
- Leadership skills with the ability to motivate and develop a team
Renowned for creating memorable moments, Park Plaza caters to both leisure and business travellers with stylish guest rooms and versatile meeting facilities which are perfectly complemented by award‑winning restaurants and bars.
Park Plaza. Be part of it.
Head Concierge in London employer: Park Plaza
At Park Plaza Riverbank London, we pride ourselves on fostering a vibrant work culture that prioritises employee well-being and growth. As a Head Concierge, you will not only lead a dedicated team in delivering exceptional guest experiences but also enjoy generous benefits such as 30 days of holiday, wellness days, and extensive training opportunities. With a focus on personal development and a supportive environment, Park Plaza is an excellent employer for those seeking a rewarding career in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Head Concierge in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who know Park Plaza. A friendly chat can lead to insider info and maybe even a referral!
✨Tip Number 2
Show off your personality! When you get that interview, let your passion for guest service shine through. Share stories that highlight your experience and how you’ve created memorable moments for guests.
✨Tip Number 3
Do your homework! Research Park Plaza and its unique offerings. Knowing the ins and outs of the hotel will impress the hiring team and show that you’re genuinely interested in being part of their family.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re keen on joining the Park Plaza team directly!
We think you need these skills to ace Head Concierge in London
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for hospitality and what makes you tick. Remember, we’re looking for someone who can create memorable experiences for our guests.
Tailor Your Application:Make sure to tailor your application specifically for the Head Concierge role. Highlight your previous experience in concierge leadership and your knowledge of London’s attractions. This will show us that you understand what we’re looking for and how you can contribute to our team.
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where necessary to make it easy for us to read. We appreciate a well-structured application that gets straight to the heart of your skills and experiences relevant to the role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us that you’re keen on joining the Park Plaza family!
How to prepare for a job interview at Park Plaza
✨Know Your London
As a Head Concierge, you need to be the go-to expert on everything London has to offer. Brush up on local attractions, dining spots, and events before your interview. This will not only impress your interviewers but also show your passion for delivering personalised guest service.
✨Showcase Your Leadership Skills
Prepare examples of how you've led and inspired a team in previous roles. Think about specific situations where you motivated your team to exceed guest expectations. This will demonstrate your ability to develop a strong concierge team at Park Plaza.
✨Practice Exceptional Communication
Since communication is key in this role, practice articulating your thoughts clearly and confidently. Consider doing mock interviews with a friend or family member, focusing on how you would handle guest requests and build relationships with guests and local businesses.
✨Emphasise Personalised Service
Be ready to discuss how you can create memorable experiences for guests. Think of unique ideas or past experiences where you went above and beyond to meet a guest's needs. This will highlight your commitment to exceptional service and align with Park Plaza's values.
