At a Glance
- Tasks: Lead a team to provide exceptional guest experiences at our hotel.
- Company: Join the vibrant Park Plaza Westminster Bridge London Hotel.
- Benefits: Earn £13.54 per hour, enjoy 30 days holiday, and great discounts.
- Other info: Dynamic work environment with opportunities for growth and fun events.
- Why this job: Be the friendly face that makes guests feel at home.
- Qualifications: Strong interpersonal skills and previous hospitality experience preferred.
The predicted salary is between 28000 - 30000 £ per year.
At Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs. As the friendly face of the 1023 guestrooms Park Plaza Westminster Bridge London Hotel, you will do more than just welcome our guests. Your helpful, can-do approach and passion for great service will create an amazing impression each time.
Benefits
- Salary: £13.54 per hour plus service charge
- Two wellness days per year, meaning all team members start with 30 days of holiday per year – including bank holidays, increasing with years of service!
- Heavily discounted hotel rates (extends to the Radisson Hotel Group and family & friends)
- F&B discounts at our restaurants and bars (for your whole party)
- Two free meals per day
- Access to 40% of your pay before payday through Wagestream
- Recommend a friend scheme – up to £750!
- Vitality at work scheme with great gym discounts & more
- Ride to Work scheme & free cycling lessons
- 24/7 employee assistance programme
- Rota given 2 weeks in advance
- Departmental productivity & service incentive scheme
- Benefit Hub – Discounted prices at hundreds of stores, supermarkets, major retailers, attractions, restaurants, and cinemas.
- Free dry cleaning for work uniform
- Annual Staff parties and events
- Company pension plan & award-winning training
Requirements
- Excellent interpersonal skills and the ability to connect with others
- Ability to manage requests promptly, helpfully, politely and with a caring attitude
- Hands-on role leading by example, and taking opportunities to motivate, train and inspire the front office team members
- Good command of English and excellent communication skills
- Share our values: Trust, Respect, Teamwork, Enthusiasm, Commitment & Care
- Previous experience as a Senior Switchboard Operator or Guest Services Host or Hotel Receptionist preferable
Guest Services Team Leader in London employer: Park Plaza
At Park Plaza, we pride ourselves on fostering a vibrant and inclusive work culture where authenticity and teamwork thrive. As a Banqueting Chef de Partie, you'll enjoy competitive benefits including a generous salary, subsidised travel, and extensive discounts on hotel stays and dining, all while working in a dynamic kitchen environment that prioritises employee growth and well-being. With opportunities for professional development and a supportive team atmosphere, Park Plaza is an excellent employer for those seeking a rewarding culinary career.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Services Team Leader in London
✨Tip Number 1
Get to know the company culture! Before your interview, check out Park Plaza's social media and website. Understanding their values like Trust, Respect, and Teamwork will help you connect better during your chat.
✨Tip Number 2
Practice your people skills! Since this role is all about connecting with guests, think of examples from your past experiences where you've gone above and beyond for someone. We want to hear those stories!
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you look sharp and professional when you show up for your interview. It shows you care about the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of the Park Plaza team. Let’s get you that job!
We think you need these skills to ace Guest Services Team Leader in London
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for guest services and how you connect with others.
Tailor Your Application:Make sure to tailor your application to the Guest Services Team Leader role. Highlight your relevant experience and skills that match the job description, especially your interpersonal skills and ability to lead a team.
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that’s easy to read and understand.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Park Plaza
✨Know the Company Inside Out
Before your interview, take some time to research Park Plaza and their values. Understand their commitment to tailored guest experiences and how they prioritise service. This will help you align your answers with their ethos and show that you're genuinely interested in being part of their team.
✨Showcase Your Interpersonal Skills
As a Guest Services Team Leader, your ability to connect with others is crucial. Prepare examples from your past experiences where you've successfully managed guest requests or resolved issues. Highlight your friendly, can-do attitude and how it positively impacted guests' experiences.
✨Demonstrate Leadership Qualities
Since this role involves leading by example, think of instances where you've motivated or trained team members. Be ready to discuss your hands-on approach and how you inspire others to deliver exceptional service. This will show that you’re not just a fit for the role but also a potential leader within the team.
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with thoughtful questions about the team dynamics, training opportunities, and how success is measured in the role. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your values.
