At a Glance
- Tasks: Lead the front office team and create memorable guest experiences.
- Company: Join Park Plaza Hotels, known for stylish stays and exceptional service.
- Benefits: Earn £14.46/hour, enjoy 30+ days holiday, and great discounts.
- Other info: Dynamic work environment with opportunities for growth and fun events.
- Why this job: Be the face of hospitality and inspire a passionate team.
- Qualifications: Experience in hotel front office operations and leadership skills.
The predicted salary is between 11 - 17 £ per hour.
At Park Plaza Hotels, we believe in providing a hotel experience that is tailored to the individual and their needs. As our Front Office Team Leader, you are the first and last person our guests see. Your helpful, can-do approach and passion for great service will create an amazing impression each time.
As a Front Office Team Leader, you will receive:
- Salary: £14.46 per hour plus great benefits
- Two wellness days per year, meaning all team members start with 30 days of holiday per year – including bank holidays, increasing with years of service!
- Heavily discounted hotel rates (extends to the Radisson Hotel Group and family & friends)
- F&B discounts at our restaurants and bars (for your whole party)
- Two free meals per day
- Access to 40% of your pay before payday through Wagestream
- Recommend a friend scheme – up to £750!
- Vitality at work scheme with great gym discounts & more
- Ride to Work scheme & free cycling lessons
- 24/7 employee assistance programme
- Rota given 2 weeks in advance
- Departmental productivity & service incentive scheme
- Benefit Hub – Discounted prices at hundreds of stores, supermarkets, major retailers, attractions, restaurants, and cinemas
- Free dry cleaning for work uniform
- Annual Staff parties and events
As a Master of your Craft you will...
- Have excellent detailed knowledge of Front Office operations
- Be a hands-on Leader who ensures guests' needs are satisfactorily met
- Play a hands-on role leading by example and taking opportunities to motivate, train and inspire the front office team members
- Be proficient with Microsoft Office and have excellent knowledge of Opera
- Have previous experience as a Front Office Supervisor/Team Leader, Reception Supervisor, or Receptionist in a hotel
Renowned for creating memorable moments, Park Plaza caters to both leisure and business travellers with stylish guest rooms and versatile meeting facilities which are perfectly complemented by award-winning restaurants and bars. Park Plaza. Be part of it. Apply Now
Front Office Team Leader in London employer: Park Plaza
At Park Plaza, we pride ourselves on fostering a vibrant and inclusive work culture where authenticity and teamwork thrive. As a Banqueting Chef de Partie, you'll enjoy competitive benefits including a generous salary, subsidised travel, and extensive discounts on hotel stays and dining, all while working in a dynamic kitchen environment that prioritises employee growth and well-being. With opportunities for professional development and a supportive team atmosphere, Park Plaza is an excellent employer for those seeking a rewarding culinary career.
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Team Leader in London
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Park Plaza Hotels. Understanding their values and what they stand for will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience as a Front Office Supervisor or Team Leader aligns with the role. This will boost your confidence and help you articulate your skills better.
✨Tip Number 3
Show off your personality! When you meet the team, let your passion for great service shine through. Share stories about how you've created memorable moments for guests in the past. This will help you stand out and demonstrate that you’re the right fit for the role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression and keep you top of mind as they make their decision.
We think you need these skills to ace Front Office Team Leader in London
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for hospitality and how you connect with guests.
Tailor Your Experience:Make sure to highlight your relevant experience in front office operations. We’re looking for someone who knows their stuff, so be specific about your previous roles and how they relate to the Front Office Team Leader position.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if it helps to convey your skills and experiences effectively!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity at Park Plaza.
How to prepare for a job interview at Park Plaza
✨Know Your Front Office Operations
Make sure you brush up on your knowledge of front office operations. Be ready to discuss specific processes and how you've successfully managed them in the past. This will show that you’re not just familiar with the role, but that you can lead a team effectively.
✨Showcase Your Leadership Style
Prepare examples of how you've motivated and inspired your team in previous roles. Think about times when you led by example or trained new staff. This will demonstrate your hands-on leadership approach, which is crucial for the Front Office Team Leader position.
✨Emphasise Customer Service Skills
Since you'll be the first and last point of contact for guests, highlight your passion for great service. Share stories that illustrate how you've created memorable experiences for guests, as this aligns perfectly with what Park Plaza values.
✨Familiarise Yourself with Technology
Be prepared to discuss your proficiency with Microsoft Office and Opera. If you have any experience with hotel management software, mention it! This shows that you’re tech-savvy and ready to hit the ground running.
