Responsibilities
- Take full ownership of the Front of House operations, ensuring the intended guest experience is delivered consistently
- Act as the face of the hotel, engaging with guests, handling feedback and resolving issues with confidence and care
- Lead, coach and develop your management and front office teams, creating a high-performance and engaged culture
- Ensure staffing, resources and rotas are optimised to meet business demand
- Drive service excellence, brand standards and compliance across the department
- Manage departmental productivity, payroll and cost controls in line with targets
- Identify opportunities to enhance guest experience, revenue and operational efficiency
- Work closely with key stakeholders across the hotel including Operations, Guest Experience, Finance, HR and Commercial teams
- Ensure health & safety, data protection, asset protection and ESG standards are adhered to at all times
- This is a highly visible, guest-facing role where you will act as a brand ambassador, working collaboratively with hotel leaders to ensure guests receive an outstanding experience from arrival to departure
Qualifications
- Proven experience as a Front of House Manager or Assistant Front Office Manager within a branded hotel environment
- Strong operational knowledge of Front Office systems and procedures
- Confident people leadership skills with experience managing performance and engagement
- Commercial awareness with the ability to balance service excellence and operational efficiency
- Excellent communication skills and a calm, professional presence
- Strong systems knowledge, including Opera PMS and workforce or forecasting tools
- A values-led approach aligned to Trust, Respect, Teamwork, Enthusiasm, Commitment & Care
Benefits
- 30 days holiday per year - including bank holidays, increasing with years of service
- Heavily discounted hotel rates in Europe (extends to the Radisson Hotel Group and family & friends)
- Food & Beverage discounts at our restaurants and bars (for your whole party)
- Two free meals per day, every day (including days off if you wish to come in!)
- Access to 40% of your pay before payday through Wagestream
- Recommend a Friend scheme - up to £750
- Vitality at Work scheme with gym discounts and wellbeing perks
- Ride to Work scheme & free cycling lessons
- Benefit Hub - Discounted prices at major retailers, supermarkets, attractions, restaurants and cinemas
- Free dry cleaning for your work uniform
- Free financial & mortgage advice
- 24/7 employee assistance programme
- Company pension plan, award‑winning training, staff celebrations and development opportunities
