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- Tasks: Lead the Night Front Office team and create memorable guest experiences.
- Company: Join Park Plaza, a stylish hotel known for exceptional service.
- Benefits: Earn £13.33/hour, enjoy 30 days holiday, and great discounts.
- Why this job: Be the face of our hotel and make a lasting impression.
- Qualifications: Experience in hotel front office operations and leadership skills.
- Other info: Dynamic work environment with opportunities for growth and development.
The predicted salary is between 11 - 16 £ per hour.
At Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs. As our Night Front Office Team Leader, you are the first and last person our guests see. Your helpful, can-do approach and passion for great service will create an amazing impression each and every time.
As a Night Front Office Team Leader, you will receive:
- Salary: £13.33 per hour plus great benefits
- Two wellness days per year, meaning all team members start with 30 days of holiday per year – including bank holidays, increasing with years of service
- Heavily discounted hotel rates in Europe (extends to the Radisson Hotel Group and family & friends)
- F&B discounts at our restaurants and bars (for your whole party)
- Two free meals per day
- Access to 40% of your pay before payday through Wagestream
- Recommend a friend scheme – up to £750
- Vitality at work scheme with great gym discounts & more
- Ride to Work scheme & free cycling lessons
- Benefit Hub – Discounted prices at hundreds of stores, supermarkets, major retailers, attractions, restaurants, and cinemas
- Free dry cleaning for work uniform
- Annual Staff parties and events
- Company pension plan & award-winning training
As a Master of your Craft you will…
- Have excellent detailed knowledge of Front Office operations
- Be a hands-on Leader who ensures guests' needs are satisfactorily met
- Play a hands-on role leading by example and taking opportunities to motivate, train and inspire the front office team members
- Be proficient with Microsoft Office and have excellent knowledge of Opera
- Be available to work 5 days on, 2 days off (from 10:45-7:15am)
- Share our values: Trust, Respect, Teamwork, Enthusiasm, Commitment & Care
- Have previous experience as a Night Receptionist, Night Team Leader, or Receptionist in a hotel
Renowned for creating memorable moments, Park Plaza caters to both leisure and business travellers with stylish guest rooms and versatile meeting facilities which are perfectly complemented by award-winning restaurants and bars.
Park Plaza. Be part of it.
NIGHT FRONT OFFICE TEAM LEADER in Leeds employer: Park Plaza
Contact Detail:
Park Plaza Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land NIGHT FRONT OFFICE TEAM LEADER in Leeds
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for a Night Front Office Team Leader role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to front office operations. Think about how you can showcase your hands-on leadership style and your passion for creating memorable guest experiences. We want you to shine!
✨Tip Number 3
Don’t forget to research Park Plaza and its values! Understanding their commitment to trust, respect, and teamwork will help you align your answers during interviews. Show them you’re not just looking for any job, but that you genuinely want to be part of their team.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your enthusiasm for the role and the company. Let’s get you that Night Front Office Team Leader position!
We think you need these skills to ace NIGHT FRONT OFFICE TEAM LEADER in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Night Front Office Team Leader role. Highlight your previous hotel experience and any leadership roles you've had, as we want to see how you can bring your unique flair to our team.
Craft a Personal Cover Letter: Your cover letter is your chance to shine! Share your passion for hospitality and how you embody our values of Trust, Respect, Teamwork, Enthusiasm, Commitment, and Care. Let us know why you're excited about joining Park Plaza and what makes you the perfect fit.
Showcase Your Customer Service Skills: As the first and last person our guests see, it's crucial to demonstrate your excellent customer service skills in your application. Use examples from your past experiences where you went above and beyond to create memorable moments for guests.
Apply Through Our Website: We encourage you to apply through our website for a seamless application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at Park Plaza
✨Know Your Front Office Operations
Make sure you brush up on your knowledge of front office operations. Be ready to discuss how you've handled guest interactions in the past and how you can lead a team effectively. This will show that you're not just familiar with the role, but that you truly understand what it takes to create memorable experiences for guests.
✨Showcase Your Leadership Skills
As a Night Front Office Team Leader, you'll need to demonstrate your leadership abilities. Prepare examples of how you've motivated and inspired your team in previous roles. Think about specific situations where your hands-on approach made a difference, and be ready to share those stories during the interview.
✨Emphasise Your Customer Service Passion
Since this role is all about creating amazing impressions, make sure to highlight your passion for customer service. Share anecdotes that showcase your can-do attitude and how you've gone above and beyond to meet guests' needs. This will resonate well with the values of Park Plaza.
✨Familiarise Yourself with the Company Culture
Take some time to research Park Plaza's values: Trust, Respect, Teamwork, Enthusiasm, Commitment & Care. Think about how your own values align with theirs and be prepared to discuss this in the interview. Showing that you fit into their culture can set you apart from other candidates.