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- Tasks: Lead the Front of House team, ensuring every guest feels valued and experiences top-notch service.
- Company: Join Park Plaza, where authenticity and guest satisfaction are our core values.
- Benefits: Enjoy 30 days holiday, discounted hotel rates, free meals, and access to your pay before payday.
- Why this job: Be the face of the hotel and create memorable experiences for guests every day.
- Qualifications: Experience in a similar role with strong leadership and communication skills.
- Other info: Great career development opportunities and a supportive, engaging work culture.
The predicted salary is between 30000 - 40000 £ per year.
At Park Plaza, authenticity is at the heart of everything we do. As our Front of House Manager, you will lead the heart of the hotel, setting the standard for service excellence, people leadership and operational performance, ensuring every guest experience feels personal, confident and memorable. This is a highly visible, guest-facing role where you will act as a brand ambassador, working collaboratively with hotel leaders to ensure our guests receive a consistently outstanding experience from arrival to departure.
Responsibilities
- Take full ownership of the Front of House operations, ensuring the intended guest experience is delivered consistently.
- Act as the face of the hotel, engaging with guests, handling feedback and resolving issues with confidence and care.
- Lead, coach and develop your management and front office teams, creating a high-performance and engaged culture.
- Ensure staffing, resources and rotas are optimised to meet business demand.
- Drive service excellence, brand standards and compliance across the department.
- Manage departmental productivity, payroll and cost controls in line with targets.
- Identify opportunities to enhance guest experience, revenue and operational efficiency.
- Work closely with key stakeholders across the hotel including Operations, Guest Experience, Finance, HR and Commercial teams.
- Ensure health & safety, data protection, asset protection and ESG standards are adhered to at all times.
Qualifications
- Proven experience as a Front of House Manager or Assistant Front Office Manager within a branded hotel environment.
- Strong operational knowledge of Front Office systems and procedures.
- Confident people leadership skills with experience managing performance and engagement.
- Commercial awareness with the ability to balance service excellence and operational efficiency.
- Excellent communication skills and a calm, professional presence.
- Strong systems knowledge, including Opera PMS and workforce or forecasting tools.
- A values-led approach aligned to Trust, Respect, Teamwork, Enthusiasm, Commitment & Care.
Benefits
- 30 days holiday per year - including bank holidays, increasing with years of service.
- Heavily discounted hotel rates in Europe (extends to the Radisson Hotel Group and family & friends).
- Food & Beverage discounts at our restaurants and bars (for your whole party).
- Two free meals per day, every day (including days off if you wish to come in!).
- Access to 40% of your pay before payday through Wagestream.
- Recommend a Friend scheme - up to £750.
- Vitality at Work scheme with gym discounts and wellbeing perks.
- Ride to Work scheme & free cycling lessons.
- Benefit Hub - Discounted prices at major retailers, supermarkets, attractions, restaurants and cinemas.
- Free dry cleaning for your work uniform.
- Free financial & mortgage advice.
- 24/7 employee assistance programme.
- Company pension plan, award-winning training, staff celebrations and development opportunities.
Front of House Manager in Leeds employer: Park Plaza
Contact Detail:
Park Plaza Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Manager in Leeds
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Park Plaza's values and mission. This way, you can show how your own values align with theirs, making you a perfect fit for the Front of House Manager role.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on showcasing your leadership skills and operational knowledge, as these are key for the Front of House Manager position.
✨Tip Number 3
Be ready to share your success stories! Think of specific examples where you've enhanced guest experiences or led a team to success. This will help you stand out and demonstrate your capability to deliver service excellence.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm for the role and keeps you fresh in their minds!
We think you need these skills to ace Front of House Manager in Leeds
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for hospitality and how you connect with guests. Authenticity is key, just like we value it at Park Plaza.
Tailor Your Experience: Make sure to highlight your relevant experience as a Front of House Manager or Assistant Front Office Manager. We’re looking for specific examples that showcase your operational knowledge and people leadership skills. Tailoring your application to match our job description will make you stand out!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to break down your achievements and responsibilities – it helps us see your strengths at a glance!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need about the position and our company culture there!
How to prepare for a job interview at Park Plaza
✨Know the Brand Inside Out
Before your interview, dive deep into Park Plaza's values and mission. Understand what authenticity means to them and how it shapes their guest experience. This will help you articulate how your own values align with theirs during the conversation.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in previous roles. Think about specific situations where you coached staff or resolved conflicts. Highlighting your people leadership skills will demonstrate that you're ready to take ownership of the Front of House operations.
✨Be Guest-Centric
Since this role is all about enhancing guest experiences, come prepared with ideas on how to improve service excellence. Share any past experiences where you turned a negative guest interaction into a positive one. This shows your commitment to making every guest feel valued.
✨Familiarise Yourself with Systems
Brush up on your knowledge of Front Office systems, especially Opera PMS and any forecasting tools. Being able to discuss these confidently will show that you're not just a people person but also technically savvy, which is crucial for managing productivity and operational efficiency.