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- Tasks: Lead a dynamic hotel team, ensuring guest satisfaction and smooth daily operations.
- Company: Join Park Plaza, a renowned hotel group with stunning views and a vibrant culture.
- Benefits: Enjoy 30 days holiday, wellness days, discounts, and access to your pay before payday.
- Why this job: Be part of a winning culture, inspire teams, and make a real impact in hospitality.
- Qualifications: Previous experience as a General Manager or Hotel Manager in a large hotel is essential.
- Other info: Participate in exciting staff events and enjoy free meals on duty!
The predicted salary is between 36000 - 60000 £ per year.
Do you thrive on inspiring teams and being part of a winning culture? If so, we want you to be part of our team as the Hotel Manager at our stunning Park Plaza London Westminster Bridge Hotel. At Park Plaza, authenticity is at the heart of everything we do. This hotel offers 1,023 guestrooms, 4 restaurants, 32 meeting rooms, and a Ballroom for up to 1,400 delegates, with stunning views of the River Thames and the Houses of Parliament.
The role will focus on executing Head of Department and Executive responsibilities, providing leadership across all facets of the hotel to a team of long standing HODs. This includes coordinating all departments to work seamlessly together and collaborating closely with corporate functions, to ensure guest satisfaction and achieve financial targets.
Your key responsibilities as the Hotel Manager:
- Ensure guest and colleague satisfaction, financial goals, and compliance with business/legal targets.
- Oversee daily operations, including guest services, employee management, administration, finance, legal, sales, and supplier relations.
- Proactively upsell and promote all hotel outlets, special events, and VIP entertaining, as well as any related reward programs.
- Create a welcoming atmosphere and personalised service for each guest, responding appropriately to feedback from guests, colleagues, and leadership.
- Manage and develop teams and Heads of Departments, including recruitment, training, and performance management.
- Lead by example and communicate operational and strategic information.
- Empower the hotel team by fostering an inspiring service culture through briefings, team meetings, resource allocation, and management presence during key busy times.
- Actively participate in the HOD & Executive team and fulfil duty management responsibilities.
- Complete mandatory Health & Safety training and ensure hotel hygiene and safety.
- Ensure compliance with national laws, management decisions, and PPHE Hotel Group's policies.
Your benefits as the Hotel Manager:
- 2 wellness days, starting with 30 days of holiday per year (pro rata), including bank holidays, increasing with years of service.
- Balanced Scorecard Bonus Scheme.
- Discounted rates for PPHE and Radisson Hotel Group hotels, with family and friends discounts.
- 50% F&B discount at our restaurants and bars (for your entire party).
- Benefit Hub – discounted prices at hundreds of online and high street stores, supermarkets, major retailers, attractions, restaurants, and cinemas.
- Access to 40% of your pay before payday through Wagestream.
- Recommend a friend scheme – up to £750!
- Two free meals per day, including days off if you wish to come in.
- Vitality at Work scheme with great gym discounts & more.
- Ride to Work Scheme & free local cycling lessons.
- 24/7 employee assistance programme.
- Free dry cleaning for work uniform.
- Company pension plan & award-winning training.
- Annual staff parties and events.
As the Hotel Manager, you will:
- Actively take the lead and provide a positive role model for leadership.
- Keep the bigger picture in mind and balance competing priorities.
- Communicate effectively to achieve desired impact and influence in various situations.
- Be organised, structured, methodical, knowledgeable, and humble.
- Have previous experience as a General Manager or Hotel Manager in a large hotel.
If this opportunity to create change across a fast paced and well-established hotel sounds like the one for you, apply now! Park Plaza. Be part of it.
Hotel Manager employer: Park Plaza
Contact Detail:
Park Plaza Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Manager
✨Tip Number 1
Familiarise yourself with the Park Plaza brand and its values. Understanding their commitment to authenticity and guest satisfaction will help you align your leadership style with their culture, making you a more attractive candidate.
✨Tip Number 2
Network with current or former employees of Park Plaza. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial during interviews.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed teams and improved guest satisfaction in previous roles. Highlighting your experience in leading large teams will demonstrate your capability for the Hotel Manager position.
✨Tip Number 4
Showcase your understanding of financial management and compliance in the hospitality industry. Being able to articulate your experience in achieving financial targets will set you apart as a strong candidate for this role.
We think you need these skills to ace Hotel Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hotel management, particularly in leading teams and achieving financial targets. Use specific examples that demonstrate your ability to enhance guest satisfaction and manage operations effectively.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for hospitality and leadership. Mention how your values align with the hotel's focus on authenticity and guest satisfaction. Be sure to include specific achievements from your previous roles that showcase your suitability for the position.
Highlight Leadership Skills: In your application, emphasise your leadership style and how you inspire teams. Provide examples of how you've successfully managed departments, improved service culture, or implemented training programmes that led to enhanced performance.
Showcase Problem-Solving Abilities: Demonstrate your problem-solving skills by including instances where you've effectively handled challenges in hotel operations. This could involve managing guest complaints, coordinating between departments, or ensuring compliance with health and safety regulations.
How to prepare for a job interview at Park Plaza
✨Showcase Your Leadership Skills
As a Hotel Manager, you'll need to inspire and lead your team. Be prepared to share examples of how you've successfully managed teams in the past, highlighting your ability to motivate and develop staff.
✨Demonstrate Financial Acumen
Understanding financial targets is crucial for this role. Familiarise yourself with key performance indicators in the hospitality industry and be ready to discuss how you've achieved financial goals in previous positions.
✨Emphasise Guest Satisfaction
Guest satisfaction is at the heart of hotel management. Prepare to discuss specific instances where you've improved guest experiences or handled feedback effectively, showcasing your commitment to service excellence.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-life scenarios. Think about challenges you've faced in hotel management and how you resolved them, demonstrating your ability to think on your feet.
