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- Tasks: Lead a team to create unforgettable guest experiences through personalised service.
- Company: Top hospitality company in Greater London with a focus on excellence.
- Benefits: Competitive salary, wellness days, and discounted hotel rates.
- Why this job: Shape memorable stays and build strong local partnerships in a vibrant environment.
- Qualifications: Proven hospitality experience and outstanding communication skills.
- Other info: Join a dynamic team dedicated to exceptional guest service.
The predicted salary is between 36000 - 60000 £ per year.
A leading hospitality company in Greater London is looking for a Head Concierge to enhance guest experience through personalized service and strong partnerships with local businesses. In this role, you will manage the concierge team, ensuring smooth daily operations and delivering tailored recommendations.
Candidates should have a proven background in hospitality and excellent communication skills. This position offers a competitive salary and extensive benefits including wellness days and discounted hotel rates.
Head Concierge: Master of Personalized Guest Experiences employer: Park Plaza
Contact Detail:
Park Plaza Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head Concierge: Master of Personalized Guest Experiences
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the hunt for a Head Concierge role. Personal recommendations can make all the difference, so don’t be shy about asking for introductions.
✨Tip Number 2
Show off your personality! When you get that interview, let your passion for guest experiences shine through. Share stories of how you've gone above and beyond for guests in the past – it’s all about making that personal connection.
✨Tip Number 3
Research local businesses! Since this role involves partnerships with them, knowing who they are and what they offer will help you stand out. Bring ideas to the table during interviews about how you could enhance those partnerships.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can give you an edge. Plus, it shows you’re serious about joining our team and enhancing guest experiences together.
We think you need these skills to ace Head Concierge: Master of Personalized Guest Experiences
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for the hospitality industry shine through. Share specific experiences where you’ve gone above and beyond to create memorable guest experiences, as this will resonate with us.
Tailor Your Application: Make sure to customise your CV and cover letter for the Head Concierge role. Highlight your management experience and any partnerships you've built with local businesses, as these are key to what we’re looking for.
Communicate Clearly: Since excellent communication skills are a must, ensure your application is clear and concise. Use straightforward language and avoid jargon, so we can easily see how you fit into our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the process.
How to prepare for a job interview at Park Plaza
✨Know Your Guests
Before the interview, research the company’s approach to guest experiences. Familiarise yourself with their values and how they personalise service. This will help you demonstrate your understanding of what makes a great concierge and how you can contribute to enhancing guest satisfaction.
✨Showcase Your Communication Skills
As a Head Concierge, communication is key. Prepare examples from your past experiences where you effectively communicated with guests or team members. Highlight situations where your communication skills led to positive outcomes, showcasing your ability to build strong relationships.
✨Demonstrate Leadership Experience
Since you'll be managing a team, be ready to discuss your leadership style. Think of specific instances where you successfully led a team, resolved conflicts, or improved operations. This will show that you’re not just a great concierge but also a capable leader.
✨Connect with Local Businesses
The role involves partnerships with local businesses, so come prepared with ideas on how to enhance these relationships. Research local attractions and services that could benefit guests, and be ready to discuss how you would leverage these connections to create unique experiences.
