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- Tasks: Create unforgettable experiences for guests by providing tailored recommendations and services.
- Company: Join the vibrant Park Plaza London Victoria Hotel team, known for exceptional service.
- Benefits: Enjoy 30+ days of holiday, discounted hotel rates, free meals, and wellness perks.
- Why this job: Be the friendly face that makes every guest's stay memorable and unique.
- Qualifications: Strong communication skills and a passion for delivering outstanding customer service.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
At Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs. As the friendly face of the 299 bedrooms at Park Plaza London Victoria Hotel, you will do more than just welcome our guests.
Our Head Concierge will ensure that the service provided by the team is beyond the normal guest experience that would be expected by our guests. Your helpful, can-do approach and passion for great service will create an amazing impression every time.
Benefits- Salary: Highly competitive plus great benefits
- Two wellness days per year, meaning all team members start with 30 days of holiday per year – including bank holidays, increasing with years of service!
- Heavily discounted hotel rates in Europe (extends to the Radisson Hotel Group and family & friends)
- F&B discounts at our restaurants and bars (for your whole party)
- Two free meals per day - including days off if you wish to come in!
- Access to 40% of your pay before payday through Wagestream
- Recommend a friend scheme – up to £750!
- Vitality at work scheme with great gym discounts & more
- Ride to Work scheme & free cycling lessons
- Benefit Hub – Discounted prices at hundreds of stores, supermarkets, major retailers, attractions, restaurants, and cinemas.
- Free dry cleaning for work uniform
- Annual Staff parties and events
- Company pension plan & award-winning training
- As a Master of your Craft, you will…
- Build strong partnerships with local restaurants, attractions, and businesses to enrich the guest experience.
- Provide tailored recommendations and arrange services such as transport, tickets, personal shopping, and more.
- Set up a comprehensive and up to date guide of local venues and experiences to support the team in delivering informed guest recommendations.
- Be fully informed of hotel operations, VIPs, events, and special requests.
- Be knowledgeable of daily operations, arrivals/departures, VIPs, groups, art’beat activities, events and times as well as special requests/arrangements.
- Provide a warm welcome and offer anticipatory and personalised service to our guests throughout their stay.
- Recruit and retain concierge & porters’ team
- Design and implement the department's SOPs and service flows.
- Manage all aspects of the concierge & porters’ team, including payroll, training, recruitment, performance and discipline.
Renowned for creating memorable moments, Park Plaza caters to both leisure and business travellers with stylish guest rooms and versatile meeting facilities which are perfectly complemented by award-winning restaurants and bars.
Park Plaza. Be part of it.
Head Concierge employer: Park Plaza
Contact Detail:
Park Plaza Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head Concierge
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who might know someone at Park Plaza. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Show off your personality! When you get the chance for an interview or even an informal chat, let your passion for service shine through. Remember, they want someone who can create memorable moments for guests!
✨Tip Number 3
Research is key! Familiarise yourself with Park Plaza's values and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining the Park Plaza family right from the start.
We think you need these skills to ace Head Concierge
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for hospitality and how you can create memorable experiences for our guests.
Tailor Your Application: Make sure to tailor your application specifically for the Head Concierge role. Highlight your relevant experience and skills that align with the responsibilities mentioned in the job description. We love seeing how you can bring value to our team!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’re the perfect fit for the role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the position. Plus, it shows you’re keen on joining our amazing team at Park Plaza!
How to prepare for a job interview at Park Plaza
✨Know Your Stuff
Before the interview, make sure you’re well-versed in the hotel’s offerings and local attractions. Research Park Plaza London Victoria Hotel and its unique selling points, as well as nearby restaurants and experiences. This will show your passion for creating tailored guest experiences.
✨Showcase Your People Skills
As a Head Concierge, your ability to connect with guests is crucial. Prepare examples of how you've gone above and beyond for customers in the past. Think about specific situations where your can-do attitude made a difference and be ready to share those stories.
✨Demonstrate Leadership Qualities
You’ll be managing a team, so highlight your leadership experience. Discuss how you’ve recruited, trained, or motivated staff in previous roles. Be prepared to talk about your approach to building strong partnerships and fostering a positive team environment.
✨Ask Thoughtful Questions
At the end of the interview, have some insightful questions ready. Inquire about the hotel’s future plans, the team culture, or how they measure success in the concierge role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
