At a Glance
- Tasks: Lead the Guest Services team to create unforgettable experiences for our guests.
- Company: Join Park Plaza, a stylish hotel brand known for exceptional service.
- Benefits: Earn £13.04 per hour, enjoy 30 days holiday, and wellness days.
- Other info: Enjoy discounts, free meals, and excellent career growth opportunities.
- Why this job: Be the face of hospitality and make a real difference in guest experiences.
- Qualifications: Strong interpersonal skills and previous experience in hospitality preferred.
At Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs. As our Guest Services Team Leader, you are the first and last person our guests call. Your helpful, can-do approach and passion for great service will create an amazing impression each time.
Benefits you will receive:
- Salary: £13.04 per hour plus service charge
- Two wellness days per year.
- All team members start with 30 days of holiday per year – including bank holidays, increasing with years of service.
- Heavily discounted hotel rates (extends to the Radisson Hotel Group and family & friends)
- F&B discounts at our restaurants and bars (for your whole party)
- Two free meals per day
- Access to 40% of your pay before payday through Wagestream
- Recommend a friend scheme – up to £750!
- Vitality at work scheme with great gym discounts & more
- Ride to Work scheme & free cycling lessons
- 24/7 employee assistance programme
- Rota given 2 weeks in advance
- Departmental productivity & service incentive scheme
- Benefit Hub – Discounted prices at hundreds of stores, supermarkets, major retailers, attractions, restaurants, and cinemas.
- Free dry cleaning for work uniform
- Annual Staff parties and events
- Company pension plan & award-winning training
We are looking for a Guest Services Team Leader who:
- Has excellent interpersonal skills and the ability to connect with others
- Manages requests promptly, helpfully, politely and with a caring attitude
- Plays a hands-on role leading by example, and takes opportunities to motivate, train and inspire front-office team members
- Possesses a good command of English and excellent communication skills
- Shares our values: Trust, Respect, Teamwork, Enthusiasm, Commitment & Care
- Has previous experience as a Senior Switchboard Operator, Guest Services Host or Hotel Receptionist (preferable)
Park Plaza specializes in creating memorable moments, catering to both leisure and business travellers with stylish guest rooms and versatile meeting facilities, complemented by award-winning restaurants and bars. Park Plaza. Be part of it. Apply Now
Guest Services Team Leader employer: Park Plaza
At Park Plaza, we pride ourselves on fostering a vibrant and inclusive work culture where authenticity and teamwork thrive. As a Banqueting Chef de Partie, you'll enjoy competitive benefits including a generous salary, subsidised travel, and extensive discounts on hotel stays and dining, all while working in a dynamic kitchen environment that prioritises employee growth and well-being. With opportunities for professional development and a supportive team atmosphere, Park Plaza is an excellent employer for those seeking a rewarding culinary career.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Services Team Leader
✨Tip Number 1
Get to know the company culture! Before your interview, check out Park Plaza's social media and website. Understanding their values like Trust, Respect, and Teamwork will help you connect better during your chat.
✨Tip Number 2
Practice your people skills! As a Guest Services Team Leader, you'll need to show off your excellent interpersonal skills. Role-play common guest scenarios with a friend to boost your confidence and prepare for those tricky questions.
✨Tip Number 3
Show your passion for service! During the interview, share specific examples of how you've gone above and beyond for guests in the past. This will demonstrate your can-do attitude and commitment to creating memorable moments.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of the Park Plaza team!
We think you need these skills to ace Guest Services Team Leader
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for hospitality and how you connect with guests.
Tailor Your Experience:Make sure to highlight your relevant experience in guest services or similar roles. We love seeing how your past experiences align with our values of Trust, Respect, Teamwork, Enthusiasm, Commitment & Care.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that make it easy for us to see why you’d be a great fit for the Guest Services Team Leader role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Park Plaza.
How to prepare for a job interview at Park Plaza
✨Know the Company Inside Out
Before your interview, take some time to research Park Plaza. Understand their values, mission, and what makes them unique in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Interpersonal Skills
As a Guest Services Team Leader, your ability to connect with guests is crucial. Prepare examples from your past experiences where you've demonstrated excellent communication and problem-solving skills. Be ready to discuss how you handle difficult situations with a caring attitude.
✨Lead by Example
Since the role involves motivating and training team members, think of instances where you've taken the initiative to lead a team or improve service quality. Share these stories during your interview to highlight your leadership style and commitment to teamwork.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics, training opportunities, or how success is measured in the role. This shows that you're not just interested in the job, but also in contributing positively to the team and the company.
