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- Tasks: Lead the guest relations team to create unforgettable experiences for our guests.
- Company: Join Park Plaza, a stylish hotel known for exceptional service and memorable moments.
- Benefits: Enjoy competitive salary, discounted hotel rates, wellness days, and free meals.
- Why this job: Be part of a vibrant team that values trust, respect, and teamwork while making a real impact.
- Qualifications: Previous experience as a Guest Relations Manager or Duty Manager is essential.
- Other info: Access to gym discounts, ride to work scheme, and annual staff parties!
The predicted salary is between 28800 - 43200 £ per year.
At Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs. As the friendly face of the 1023 guestrooms Park Plaza Westminster Bridge London Hotel, you will do more than just welcome our guests. The key role for you as our Guest Relations Manager will be to ensure that the service provided by the guest relations team exceeds the normal guest experience. You will be expected to maintain and grow the relationship between the hotel and our VIPs and regular guests and support the guests in resolving any issues that may arise.
As a Guest Relations Manager, you will receive:
- Salary: Competitive with great benefits
- Heavily discounted hotel rates in Europe (extends to the Radisson Hotel Group and family & friends)
- F&B discounts at our restaurants and bars (for your whole party)
- Two wellness days per year, with all team members starting with 30 days of holiday per year – including bank holidays, increasing with years of service!
- Two free meals per day, including days off if you wish to come in!
- Access to 40% of your pay before payday through Wagestream
- Recommend a friend scheme – up to £750
- Vitality at work scheme with great gym discounts & more
- Ride to Work scheme & free cycling lessons
- Benefit Hub – Discounted prices at hundreds of stores, supermarkets, major retailers, attractions, restaurants, and cinemas.
- Free dry cleaning for work uniform
- Annual Staff parties and events
We are looking for a Guest Relations Manager who will:
- Ensure the smooth running of the department on a day-to-day basis with effective communication.
- Liaise with relevant Front of House teams to ensure guest satisfaction, colleague satisfaction, financial goals, and responsible business targets are met.
- Play a hands-on role, leading by example, and taking opportunities to motivate, train, and inspire the Guest Relations team members.
- Be proficient with Microsoft Office and have excellent knowledge of Opera.
- Share our values: Trust, Respect, Teamwork, Enthusiasm, Commitment, Care.
- Have previous experience as a Guest Relations Manager or Duty Manager in a hotel.
Renowned for creating memorable moments, Park Plaza caters to both leisure and business travelers with stylish guest rooms and versatile meeting facilities, complemented by award-winning restaurants and bars.
Guest Relations Manager employer: Park Plaza
Contact Detail:
Park Plaza Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Relations Manager
✨Tip Number 1
Familiarise yourself with Park Plaza's values and mission. Understanding their commitment to trust, respect, teamwork, enthusiasm, commitment, and care will help you align your approach during interviews and discussions.
✨Tip Number 2
Network with current or former employees of Park Plaza. Engaging with them on platforms like LinkedIn can provide you with insider insights about the company culture and expectations for the Guest Relations Manager role.
✨Tip Number 3
Prepare to discuss specific examples from your previous experience that demonstrate your ability to handle guest relations effectively. Highlight instances where you resolved issues or enhanced guest satisfaction, as this will showcase your suitability for the role.
✨Tip Number 4
Brush up on your knowledge of Microsoft Office and Opera software. Being proficient in these tools is crucial for the role, so consider taking a quick online course or tutorial to ensure you're up to speed before the interview.
We think you need these skills to ace Guest Relations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in guest relations or hotel management. Emphasise your ability to exceed guest expectations and any leadership roles you've held.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of the role. Mention specific examples of how you've successfully managed guest relations in the past.
Highlight Relevant Skills: In your application, focus on skills that are crucial for the Guest Relations Manager position, such as communication, problem-solving, and proficiency in Microsoft Office and Opera.
Showcase Your Values: Align your application with the values of Park Plaza: Trust, Respect, Teamwork, Enthusiasm, Commitment, and Care. Provide examples of how you embody these values in your professional life.
How to prepare for a job interview at Park Plaza
✨Showcase Your People Skills
As a Guest Relations Manager, your ability to connect with guests is crucial. Be prepared to share examples of how you've successfully handled guest interactions in the past, especially with VIPs or regular guests.
✨Demonstrate Problem-Solving Abilities
Expect questions about how you would handle specific guest issues. Think of scenarios where you've resolved conflicts or improved guest experiences, and be ready to discuss these in detail.
✨Familiarise Yourself with the Hotel's Values
Park Plaza values Trust, Respect, Teamwork, Enthusiasm, Commitment, and Care. Make sure to align your answers with these values during the interview to show that you're a good cultural fit.
✨Highlight Your Leadership Experience
Since the role involves leading a team, be ready to talk about your leadership style. Share instances where you've motivated or trained team members, and how you ensure effective communication within your team.
