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- Tasks: Lead the guest relations team to create unforgettable experiences for our guests.
- Company: Join Park Plaza, a stylish hotel brand known for exceptional service.
- Benefits: Enjoy discounted hotel rates, wellness days, and free meals while working.
- Why this job: Make a real impact by enhancing guest satisfaction and building lasting relationships.
- Qualifications: Experience in guest relations or hotel management and strong communication skills.
- Other info: Dynamic work environment with opportunities for growth and fun staff events.
The predicted salary is between 36000 - 60000 £ per year.
At Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs. The key role for you as our Guest Relations Manager will be to ensure that the service provided by the guest relations team is beyond the normal guest experience that would be expected by our guests. You will be expected to maintain and grow the relationship between the hotel and our VIPs and regular guests and support the guests in resolving any issues that may arise.
As a Guest Relations Manager, you will receive:
- Heavily discounted hotel rates in Europe (extends to the Radisson Hotel Group and family & friends)
- F&B discounts at our restaurants and bars (for your whole party)
- Two wellness days per year, meaning all team members start with 30 days of holiday per year – including bank holidays, increasing with years of service!
- Two free meals per day including days off if you wish to come in!
- Access to 40% of your pay before payday through Wagestream
- Recommend a friend scheme – up to £750
- Vitality at work scheme with great gym discounts & more
- Ride to Work scheme & free cycling lessons
- Benefit Hub – Discounted prices at hundreds of stores, supermarkets, major retailers, attractions, restaurants, and cinemas.
- Free dry cleaning for work uniform
- Annual Staff parties and events
We are looking for a Guest Relations Manager who will:
- Ensure the smooth running of the department on a day-to-day basis with effective communication.
- Liaise with relevant Front of House teams to ensure guest satisfaction, colleague satisfaction, financial goals and responsible business targets are met.
- Play a hands-on role leading by example, and taking opportunities to motivate, train and inspire the Guest Relations team members
- Be proficient with Microsoft Office and have excellent knowledge of Opera
- Share our values: Trust, Respect, Teamwork, Enthusiasm, Commitment, Care
- Have previous experience as a Guest Relations Manager or Duty Manager in a hotel
Renowned for creating memorable moments, Park Plaza caters to both leisure and business travellers with stylish guest rooms and versatile meeting facilities which are perfectly complemented by award-winning restaurants and bars.
Guest Relations Manager employer: Park Plaza
Contact Detail:
Park Plaza Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Relations Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for a Guest Relations Manager role. You never know who might have the inside scoop on an opening or can put in a good word for you.
✨Tip Number 2
Show off your personality! When you get the chance to meet potential employers, whether at job fairs or informal meet-ups, be yourself. Let your enthusiasm for creating memorable guest experiences shine through – it’s what sets you apart!
✨Tip Number 3
Prepare for interviews by researching the company culture and values. Park Plaza values Trust, Respect, Teamwork, and more, so think about how your experiences align with these principles and be ready to share specific examples.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace Guest Relations Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in guest relations. We want to see how your skills align with our values of Trust, Respect, Teamwork, and Enthusiasm!
Showcase Your Experience: Don’t just list your previous roles; tell us about specific situations where you went above and beyond for guests. We love hearing about those memorable moments you've created!
Be Professional Yet Personable: While we appreciate professionalism, don’t be afraid to let your personality shine through. We’re looking for someone who can connect with our guests and inspire their team!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Park Plaza
✨Know the Company Inside Out
Before your interview, make sure you research Park Plaza thoroughly. Understand their values, mission, and what sets them apart in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your People Skills
As a Guest Relations Manager, your ability to connect with guests is crucial. Prepare examples of how you've successfully handled guest complaints or created memorable experiences in the past. Highlight your communication skills and your knack for building relationships.
✨Demonstrate Leadership Qualities
Be ready to discuss your leadership style and how you motivate your team. Think of specific instances where you've inspired others or improved team performance. Park Plaza values teamwork, so showing that you can lead by example will be a big plus.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the role, the team, and the company culture. This shows that you're not just interested in the job, but also in how you can contribute to the success of Park Plaza.
