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- Tasks: Create memorable experiences for guests and resolve any issues with a smile.
- Company: Join the vibrant team at Park Plaza Westminster Bridge London Hotel.
- Benefits: Enjoy 30 days holiday, discounted hotel rates, and free meals daily.
- Why this job: Be the friendly face that makes every guest's stay unforgettable.
- Qualifications: Previous experience in guest relations or reception is a plus.
- Other info: Dynamic work environment with opportunities for growth and fun staff events.
Guest Relations Host
At Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs. As the friendly face of the 1023 guestrooms Park Plaza Westminster Bridge London Hotel, you will do more than just welcome our guests. The key role for you as our
Guest Relations Host
will be to ensure that the service provided by the guest relations team is beyond the normal guest experience that would be expected by our guests. You will be expected to maintain and grow the relationship between the hotel and our VIPs and regular guests and support the guests in resolving any issues that may arise.As a
Guest Relations Host
you will receive:
- Salary: £ 13.31 per hour plus great benefits
- Two wellness days per year, meaning all team members start with 30 days of holiday per year – including bank holidays, increasing with years of service
- Heavily discounted hotel rates in Europe (extends to the Radisson Hotel Group and family & friends)
- F&B discounts at our restaurants and bars (for your whole party)
- Two free meals per day
- Access to 40% of your pay before payday through Wagestream
- Recommend a friend scheme – up to £750
- Vitality at work scheme with great gym discounts & more
- Ride to Work scheme & free cycling lessons
- Benefit Hub – Discounted prices at hundreds of stores, supermarkets, major retailers, attractions, restaurants, and cinemas.
- Free dry cleaning for work uniform
- Annual Staff parties and events
- Company pension plan & award-winning training
We are looking for a
Guest Relations Host
who will:
- Create opportunities to go above and beyond for our guest and make their stay memorable
- Inspire others: you lead by example, enthusing your team by sharing your passion for outstanding customer service.
- Take pride in ensuring our guests have a seamless experience through face to face, telephone and email communications
- Be the first point of contact for our long-stay guests, meet and greet, and regularly check in.
- Strive to provide the best service possible with every interaction with our guests from check-ins to simply answering the phone
- Enjoy collaborating with other departments
- Have full operational knowledge of all procedures, with a strong working knowledge of Opera
- Share our values: Trust, Respect, Teamwork, Enthusiasm, Commitment, Care
- Has previous experience as a Guest Relations Host or Receptionist in a hotel
Renowned for creating memorable moments, Park Plaza caters to both leisure and business travellers with stylish guest rooms and versatile meeting facilities which are perfectly complemented by award-winning restaurants and bars.
Park Plaza. Be part of it.
Apply Now
guest relations host employer: Park Plaza
Contact Detail:
Park Plaza Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land guest relations host
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with Park Plaza's services, amenities, and local attractions. This way, when you chat with guests, you can offer tailored recommendations that make their stay unforgettable.
✨Tip Number 2
Practice your people skills! Role-play common guest scenarios with friends or family. The more comfortable you are in handling different situations, the better you'll be at creating those memorable moments for guests.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of the Park Plaza team. Don’t miss out on this opportunity!
We think you need these skills to ace guest relations host
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for customer service and how you can create memorable experiences for our guests.
Tailor Your Application: Make sure to tailor your application specifically for the Guest Relations Host role. Highlight any relevant experience you have in hospitality and how it aligns with our values of Trust, Respect, Teamwork, Enthusiasm, Commitment, and Care.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for our team!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining the Park Plaza family!
How to prepare for a job interview at Park Plaza
✨Know the Company Inside Out
Before your interview, take some time to research Park Plaza and its values. Understand their commitment to providing tailored experiences for guests. This will help you align your answers with their mission and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Guest Relations Host, your ability to create memorable moments for guests is crucial. Prepare specific examples from your past experiences where you went above and beyond for customers. This will demonstrate your passion for outstanding service and your capability to handle various situations.
✨Practice Your Communication Style
Since you'll be the first point of contact for guests, it's important to convey warmth and professionalism. Practice your greeting and responses to common questions. This will help you come across as friendly and approachable during the interview, which is key for this role.
✨Prepare Questions for Them
Interviews are a two-way street! Think of insightful questions to ask about the team dynamics, training opportunities, or how they measure guest satisfaction. This shows your enthusiasm for the role and helps you gauge if the company culture is the right fit for you.
