At a Glance
- Tasks: Lead the guest relations team to create unforgettable experiences for our guests.
- Company: Join the vibrant Park Plaza London Riverbank Hotel, where authenticity matters.
- Benefits: Enjoy 30 days holiday, wellness days, and discounts on hotel stays and dining.
- Other info: Dynamic work environment with opportunities for growth and development.
- Why this job: Make a real impact by ensuring every guest feels valued and special.
- Qualifications: Previous experience in guest relations or reception is essential.
The predicted salary is between 14.32 - 14.32 £ per hour.
Guest Relations and Duty Team Leader- Park Plaza Riverbank
At Park Plaza, authenticity is at the heart of everything we do.
The friendly face of the 645 bedrooms Park Plaza London Riverbank Hotel, you will do more than just welcome our guests.
The key role for you as our
Guest Relations and Duty Team Leader will be to ensure that the service provided by the guest relations team is beyond the normal guest experience that would be expected by our guests.
You will be expected to maintain and grow the relationship between the hotel and our VIPs and regular guests and support the guests in resolving any issues that may arise.
As a
Guest Relations and Duty Team Leader you will receive
- Salary: £ 14.32 per hour plus great benefits
- Two wellness days per year, meaning all team members start with 30 days of holiday per year - including bank holidays, increasing with years of service!
- Heavily discounted hotel room rates in Europe (extends to the Radisson Hotel Group and family & friends)
- 50% F&B discount at our restaurants and bars (for your whole party)
- Start with 30 days holiday per year - incl bank holidays
• Two free meals per day - including days off if you wish to come in!
• Access to 40% of your pay before payday through Wagestream!
- Recommend a Friend scheme - £750
- Benefit Hub - Discounted prices at hundreds of online and high street stores, supermarkets, major retailers, attractions, restaurants and cinemas.
- Vitality at work scheme with great gym discounts & more
- Ride to Work Scheme & free local cycling lessons
- Travel season ticket loans *
- 24/7 access to our Employee Assistance Programme
- Rotas published at least two weeks in advance (if applicable)
- Departmental productivity and service incentive schemes *
- Uniforms provided (if applicable) & free dry cleaning
- Annual Staff parties and events
- Company pension plan & award-winning training
- We are looking for a
Guest Relations and Duty Team Leader who will
- Ensure the smooth running of the department on a day-to-day basis with effective communication.
- Create opportunities to go above and beyond for our guest and make their stay memorable
- Inspire others: you lead by example, enthusing your team by sharing your passion for outstanding customer service.
- Liaise with relevant Front of House teams to ensure guest satisfaction, colleague satisfaction, financial goals and responsible business targets are met.
- Play a hands-on role leading by example, and taking opportunities to motivate, train and inspire the Guest Relations team members
- Have full operational knowledge of all procedures, with a strong working knowledge of Opera
- Share our values: Trust, Respect, Teamwork, Enthusiasm, Commitment, Care
- Has previous experience as a Guest Relations Host or Receptionist in a hotel
Renowned for creating memorable moments, Park Plaza caters to both leisure and business travellers with stylish guest rooms and versatile meeting facilities which are perfectly complemented by award-winning restaurants and bars.
Park Plaza. Be part of it.
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Guest Relations and Duty Team Leader employer: Park Plaza
At Park Plaza, we pride ourselves on fostering a vibrant and inclusive work culture where authenticity and teamwork thrive. As a Banqueting Chef de Partie, you'll enjoy competitive benefits including a generous salary, subsidised travel, and extensive discounts on hotel stays and dining, all while working in a dynamic kitchen environment that prioritises employee growth and well-being. With opportunities for professional development and a supportive team atmosphere, Park Plaza is an excellent employer for those seeking a rewarding culinary career.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Relations and Duty Team Leader
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Park Plaza. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Park Plaza
Don't be shy about reaching out to Park Plaza directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Guest Relations and Duty Team Leader
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Park Plaza and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Park Plaza
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
