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- Tasks: Create unforgettable experiences for guests and manage their requests with a smile.
- Company: Leading hotel chain in Greater London known for its exceptional service.
- Benefits: Competitive hourly salary, wellness days, and discounted hotel rates.
- Why this job: Join a vibrant team and make a real difference in guests' stays.
- Qualifications: Excellent interpersonal skills and previous customer service experience.
- Other info: Dynamic work environment with opportunities for personal growth.
The predicted salary is between 13 - 16 £ per hour.
A leading hotel chain in Greater London is seeking a Receptionist to create memorable experiences for guests. The ideal candidate will possess excellent interpersonal skills and a caring attitude, and have previous experience in customer service.
Responsibilities include assisting guests and managing requests promptly.
This role offers a competitive hourly salary and a variety of employee benefits including wellness days and discounted hotel rates.
Guest Experience Receptionist — Hospitality & Perks employer: Park Plaza
Contact Detail:
Park Plaza Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Receptionist — Hospitality & Perks
✨Tip Number 1
Make sure to showcase your interpersonal skills during the interview. We want to see how you connect with people, so share examples of how you've created memorable experiences for guests in the past.
✨Tip Number 2
Research the hotel chain before your interview. Knowing their values and what makes them stand out will help us see that you're genuinely interested in being part of the team.
✨Tip Number 3
Practice common customer service scenarios. We love candidates who can think on their feet, so be ready to demonstrate how you'd handle guest requests or complaints effectively.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed, and we’re excited to see what you bring to the table.
We think you need these skills to ace Guest Experience Receptionist — Hospitality & Perks
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for hospitality and how you create memorable experiences for guests.
Tailor Your Experience: Make sure to highlight your previous customer service experience in a way that relates directly to the role. We’re looking for specific examples of how you've assisted guests and managed requests, so be detailed!
Keep It Professional Yet Friendly: While we love a friendly tone, remember to keep it professional. Use clear language and check for any typos or errors before hitting send. A polished application shows us you care about the details!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll find all the info you need to make your application stand out!
How to prepare for a job interview at Park Plaza
✨Know the Company
Before your interview, do a bit of research on the hotel chain. Understand their values, mission, and what makes them stand out in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Interpersonal Skills
As a Guest Experience Receptionist, your ability to connect with guests is crucial. Prepare examples from your previous customer service roles where you went above and beyond to assist someone. This will demonstrate your caring attitude and how you can create memorable experiences for guests.
✨Practice Common Scenarios
Think about common situations you might face as a receptionist, like handling complaints or managing special requests. Practising your responses to these scenarios can help you feel more confident during the interview and show that you're ready to handle the challenges of the role.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how they measure guest satisfaction. This shows that you’re not just interested in the job, but also in contributing positively to the hotel’s environment.
