Park Plaza Waterloo Hotel in London is seeking a Senior Guest Relations Manager to lead the Guest Relations team and elevate the guest journey. You will mentor the team, manage VIP requests, and strengthen relations with Radisson Rewards members and returning guests.
You will own guest feedback platforms (including Review Pro), translating insights into improvements across departments and working closely with Front of House leadership to drive guest satisfaction and commercial performance.
#J-18808-Ljbffr
Guest Experience Lead — VIP & Loyalty employer: Park Plaza
At Park Plaza Riverbank London, we pride ourselves on fostering a vibrant and inclusive work culture where creativity and passion for culinary excellence thrive. As a Banqueting Chef de Partie, you will enjoy competitive benefits including generous holiday allowances, discounted hotel stays across Europe, and opportunities for professional growth through award-winning training. Join us in the heart of London, where your contributions will be valued, and every day brings the chance to create memorable dining experiences for our guests.
