FRONT OFFICE TEAM LEADER

Front Office Team Leader – Park Plaza Westminster Bridge London

Park Plaza Westminster Bridge London invites applications for a Front Office Team Leader. The role involves being the first and last point of contact for guests, delivering personalised service and ensuring operational excellence.

Benefits

• £14.46 per hour plus great benefits
• Two wellness days per year; 30 days holiday per year (increasing with tenure) including bank holidays
• Heavily discounted hotel rates (extends to Radisson Hotel Group and family & friends)
• F&B discounts at our restaurants and bars (for your whole party)
• Two free meals per day
• Access to 40% of your pay before payday through Wagestream
• Friend referral scheme – up to £750
• Vitality at work scheme with great gym discounts & more
• Ride to Work scheme & free cycling lessons
• 24/7 employee assistance programme
• Rota given 2 weeks in advance
• Departmental productivity & service incentive scheme
• Benefit Hub – Discounted prices at hundreds of stores, supermarkets, major retailers, attractions, restaurants, and cinemas
• Free dry cleaning for work uniform
• Annual staff parties and events

Responsibilities & Expectations

• Have excellent detailed knowledge of Front Office operations
• Hands‑on leadership, ensuring guests’ needs are satisfactorily met
• Lead by example, motivating, training and inspiring the front office team
• Ensure smooth front desk operation and high service standards

Qualifications

• Previous experience as a Front Office Supervisor/Team Leader, Reception Supervisor, or Receptionist in a hotel
• Proficient with Microsoft Office and excellent knowledge of Opera

Senior-level, full-time position.

Park Plaza. Be part of it. Apply Now