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- Tasks: Lead and manage daily food and beverage operations, ensuring guest satisfaction.
- Company: Join Park Plaza Riverbank London Hotel, known for exceptional service and stylish accommodations.
- Benefits: Enjoy competitive salary, generous discounts, wellness days, and access to pay before payday.
- Why this job: Be part of a vibrant team creating memorable experiences in a dynamic environment.
- Qualifications: Previous experience as a Food & Beverage Manager in a hotel is essential.
- Other info: Uniforms provided, with annual staff parties and award-winning training opportunities.
The predicted salary is between 36000 - 60000 £ per year.
At Park Plaza Riverbank London Hotel, we are dedicated to crafting stories and memories by delivering exceptional and personalised service to our guests. First-class service and delicious food and drink are every bit as important to the hotel experience as a great night’s sleep in a stylish location. That is why your contribution as Food and Beverage Services Manager is so important.
Park Plaza Riverbank London Hotel is one of our largest hotels with 645 bedrooms, with very busy Food and Beverage operations. The Food and Beverage Services Manager is responsible for the day-to-day running of the entire F&B operations, ensuring the highest level of guest satisfaction and assisting the Director of Food and Beverage.
As our Food and Beverage Services Manager, you will receive:
- Salary: Highly competitive with generous Service Charge
- Subsidised Travel arrangements after midnight (if applicable)
- Heavily discounted hotel room rates in Europe (extends to the Radisson Hotel Group and family & friends)
- 50% F&B discount at our restaurants and bars (for your whole party)
- Two wellness days per year, meaning all team members start with 30 days of holiday per year – including bank holidays, increasing with years of service!
- Two free meals per day - including days off if you wish to come in!
- Access to 40% of your pay before payday through Wagestream!
- Recommend a Friend scheme - £750
- BenefitHub – Discounted prices at hundreds of online and high street stores, supermarkets, major retailers, attractions, restaurants and cinemas.
- Vitality at work scheme with great gym discounts & more
- Ride to Work Scheme & free local cycling lessons
- Travel season ticket loans (if applicable)
- 24/7 access to our Employee Assistance Programme
- Rotas are published at least two weeks in advance (if applicable)
- Uniforms provided (if applicable) & free dry cleaning
- Annual Staff parties and events
- Company pension plan & award-winning training
We are looking for our Food & Beverage Services Manager, who:
- Is responsible for the day-to-day running of the entire F&B operations, ensuring the highest level of guest satisfaction
- Leads, coaches and motivates outlet Managers to drive results
- Evaluates guest feedback internally and externally to further enhance the service provided
- Guides operations and establishes an effective work environment to achieve goals and objectives.
- Manages performance issues that arise within the respective operating departments.
- Evaluates changes in guest needs, the guest mix, and the competitive set to recommend appropriate product/service and operational changes, as necessary.
- Ensures guest and employee satisfaction while maintaining market competitiveness and exceptional financial performance.
- Anticipates and addresses guest issues and establishes proactive processes to promote guest satisfaction.
- Interacts in a positive way with other departments to ensure a guest experience.
- Ensures compliance with local health and safety regulations.
- Manages F&B contractors and their costs in line with the budget
- Being visible during F&B outlets' operating hours and remaining engaged towards guests
- Is passionate about exceeding guests' expectations
- Shares our values: Trust, Respect, Teamwork, Enthusiasm, Commitment, Care
- Has previous experience as a Food & Beverage Manager in a hotel
Renowned for creating memorable moments, Park Plaza caters to both leisure and business travellers with stylish guest rooms and versatile meeting facilities, which are perfectly complemented by award-winning restaurants and bars.
Park Plaza. Be part of it.
Food and Beverage Services Manager employer: Park Plaza
Contact Detail:
Park Plaza Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Food and Beverage Services Manager
✨Tip Number 1
Familiarise yourself with the Park Plaza brand and its values. Understanding their commitment to exceptional service and guest satisfaction will help you align your approach during interviews and discussions.
✨Tip Number 2
Network with current or former employees of Park Plaza Riverbank London Hotel. They can provide valuable insights into the company culture and expectations, which can give you an edge in your application process.
✨Tip Number 3
Prepare to discuss specific examples from your previous experience that demonstrate your ability to lead and motivate teams in a fast-paced environment. Highlighting your successes in enhancing guest satisfaction will resonate well.
✨Tip Number 4
Stay updated on current trends in the food and beverage industry. Being knowledgeable about new concepts and customer preferences can set you apart as a candidate who is proactive and innovative.
We think you need these skills to ace Food and Beverage Services Manager
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Food and Beverage Services Manager position. Tailor your application to highlight relevant experience and skills that align with these expectations.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your previous experience in food and beverage management. Use bullet points to detail your achievements, focusing on guest satisfaction, team leadership, and operational efficiency.
Write a Strong Cover Letter: In your cover letter, express your passion for the hospitality industry and your commitment to delivering exceptional service. Mention specific examples from your past roles that demonstrate your ability to lead teams and enhance guest experiences.
Highlight Relevant Skills: Emphasise key skills such as leadership, communication, and problem-solving in your application. Mention any experience with health and safety regulations, budget management, and guest feedback evaluation, as these are crucial for the role.
How to prepare for a job interview at Park Plaza
✨Showcase Your Leadership Skills
As a Food and Beverage Services Manager, you'll need to lead and motivate your team. Be prepared to discuss your leadership style and provide examples of how you've successfully managed teams in the past.
✨Demonstrate Guest-Centric Thinking
Highlight your commitment to guest satisfaction. Share specific instances where you went above and beyond to enhance a guest's experience, as this role heavily focuses on ensuring high levels of satisfaction.
✨Know the F&B Trends
Stay updated on current food and beverage trends, especially those relevant to the hotel industry. Being knowledgeable about popular dishes, dietary preferences, and innovative service styles can set you apart from other candidates.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think of potential challenges you might face in the role and how you would address them, particularly regarding guest complaints or operational issues.
