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- Tasks: Lead the guest relations team to deliver exceptional service and resolve guest issues.
- Company: Join Park Plaza, a stylish hotel known for creating memorable experiences for guests.
- Benefits: Enjoy competitive salary, 30 days holiday, discounted hotel rates, and free meals.
- Why this job: Be part of a vibrant team that values trust, respect, and enthusiasm in a dynamic environment.
- Qualifications: Previous experience as a Duty Manager or Reception Manager is essential.
- Other info: Flexible working hours with 4 days on, 3 days off; great training opportunities.
The predicted salary is between 30000 - 42000 £ per year.
At Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs. As the friendly face of the Park Plaza Park Royal Hotel, you will do more than just welcome our guests. The key role for you as our Floor Manager will be to ensure that the service provided by the guest relations team is beyond the normal guest experience that would be expected by our guests. You will be expected to maintain and grow the relationship between the hotel and our VIPs and regular guests and support the guests in resolving any issues that may arise.
As a Duty Manager, you will receive:
- Salary: Competitive plus great benefits
- Heavily discounted hotel rates in Europe (extends to the Radisson Hotel Group and family & friends)
- F&B discounts at our restaurants and bars (for your whole party)
- Start with 30 days of holiday per year - including bank holidays, increasing with years of service
- Two free meals per day
- Access to 40% of your pay before payday through Wagestream
- Recommend a friend scheme – up to £750
- Vitality at work scheme with great gym discounts & more
- Ride to Work scheme & free cycling lessons
- Benefit Hub – Discounted prices at hundreds of stores, supermarkets, major retailers, attractions, restaurants, and cinemas
- Free dry cleaning for work uniform
- Annual Staff parties and events
- Company pension plan & award-winning training
We are looking for a Duty Manager who:
- Performs Head of Department duties connected to all Night and Front Office operations, and making crucial decisions
- Ensures guests’ needs are met beyond expectation, and takes full responsibility for Health, Safety, Security, Licensing & Fire
- Plays a hands-on role leading the Night team by example and taking opportunities to motivate, train and inspire the Front of House team members
- Will support the breakfast department in the morning
- Be proficient with Microsoft Office and have excellent knowledge of Opera
- Be available to work 4 days on, 3 days off
- Who shares our values: Trust, Respect, Teamwork, Enthusiasm, Commitment & Care
- With previous experience as a Duty Manager/ Reception Manager in a hotel
Renowned for creating memorable moments, Park Plaza caters to both leisure and business travellers with stylish guest rooms and versatile meeting facilities which are perfectly complemented by award-winning restaurants and bars.
Park Plaza. Be part of it.
Duty Manager employer: Park Plaza
Contact Detail:
Park Plaza Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager
✨Tip Number 1
Familiarise yourself with the Park Plaza brand and its values. Understanding our commitment to trust, respect, teamwork, enthusiasm, commitment, and care will help you align your approach during interviews and demonstrate that you're a great fit for our team.
✨Tip Number 2
Network with current or former employees of Park Plaza. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial when discussing your experience and how it relates to the Duty Manager role.
✨Tip Number 3
Prepare to discuss specific scenarios where you've gone above and beyond for guests in previous roles. Highlighting your ability to create memorable experiences will resonate well with our focus on exceptional guest service.
✨Tip Number 4
Showcase your leadership skills by sharing examples of how you've motivated and trained teams in the past. As a Duty Manager, leading by example is crucial, so demonstrating your hands-on approach will set you apart from other candidates.
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as a Duty Manager or Reception Manager. Emphasise your skills in guest relations, team leadership, and any specific software knowledge like Microsoft Office and Opera.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your commitment to providing exceptional guest experiences. Mention how your values align with those of Park Plaza, such as Trust, Respect, Teamwork, Enthusiasm, Commitment, and Care.
Highlight Relevant Experience: In your application, focus on specific examples from your previous roles where you exceeded guest expectations or successfully led a team. Use metrics or anecdotes to illustrate your impact.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in the hospitality industry.
How to prepare for a job interview at Park Plaza
✨Showcase Your Guest Relations Skills
As a Duty Manager, your ability to connect with guests is crucial. Prepare examples of how you've gone above and beyond to enhance guest experiences in previous roles. Highlight any specific instances where you resolved issues or created memorable moments for guests.
✨Demonstrate Leadership Qualities
The role requires leading the Night team and motivating staff. Be ready to discuss your leadership style and provide examples of how you've inspired and trained team members in the past. This will show that you can take charge and foster a positive work environment.
✨Familiarise Yourself with Hotel Operations
Understanding the ins and outs of hotel operations is key. Brush up on your knowledge of Front Office and Night operations, as well as health and safety regulations. Being able to speak confidently about these topics will demonstrate your readiness for the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Think of potential scenarios you might face as a Duty Manager and how you would handle them. This could include dealing with difficult guests or managing emergencies, so be prepared to think on your feet.
