CONCIERGE

Overview

As a Concierge at Park Plaza, you are the first and last person guests see, providing a welcoming and personalized experience. Your helpful, can‑do approach and passion for great service will create an amazing impression every time. You support the Head Concierge and represent the department in their absence.

Benefits

• Salary: £13.48 per hour plus great benefits
• Two wellness days per year; 30 days of holiday per year (including bank holidays), increasing with years of service
• Two complimentary meals per day (including days off if you choose to work)
• Heavily discounted hotel rates in Europe (extends to the Radisson Hotel Group and family & friends)
• F&B discounts at our restaurants and bars for your whole party
• Access to 40% of your pay before payday through Wagestream
• Recommend a friend scheme – up to £750
• Vitality at work scheme with gym discounts and more
• Ride to Work scheme and free cycling lessons
• Benefit Hub – discounted prices at hundreds of stores, supermarkets, major retailers, attractions, restaurants, and cinemas
• Free dry cleaning for work uniform
• Annual staff parties and events
• Company pension plan and award‑winning training

Responsibilities

• Has excellent interpersonal skills and the ability to connect with others
• Promotes a helpful and professional image to our guests and team, managing requests promptly, helpfully, politely, and with a caring attitude
• Ensures a personalised five‑star service is given to all guests and clients of the hotel; remains aware of daily arrivals, including regular guests and VIPs
• Arranges concierge services such as providing information and recommendations about local events and activities, luggage assistance, carriage arrangements, and car services
• Possesses a good command of English and excellent communication skills
• Shares our values: Trust, Respect, Teamwork, Enthusiasm, Commitment & Care
• Has previous experience as a concierge in a hotel

Qualifications

• Excellent interpersonal and communication skills, both written and verbal
• Ability to deliver a consistently high level of service under pressure
• Proven experience in a similar concierge role
• Strong teamwork and commitment to our core values

Seniority Level

Entry level

Employment Type

Full‑time

Job Function

Other

Industries

Hospitality

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