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- Tasks: Lead a vibrant team to create memorable experiences for guests at our hotel.
- Company: Join Park Plaza, a stylish hotel known for exceptional service and teamwork.
- Benefits: Enjoy competitive pay, 30 days holiday, wellness days, and discounts across Europe.
- Other info: Great career growth opportunities and a fun, dynamic work environment.
- Why this job: Be the friendly face of our hotel and make a real impact on guest satisfaction.
- Qualifications: Experience in hotel management and a passion for excellent customer service.
The predicted salary is between 25000 - 30000 £ per year.
At Park Plaza, we are all about creating stories and memories by delivering excellent and personal service to our guests. As the friendly face of the 1023 guestrooms Park Plaza Westminster Bridge London Hotel, you will do more than just welcome our guests. As an Assistant Front of House Manager, you can bring your passion and positive personality to work and be part of this vibrant team.
As our Assistant Front of House Manager, you will receive:
- Salary: Competitive plus great benefits
- Two wellness days per year, meaning all team members start with 30 days of holiday per year – including bank holidays, increasing with years of service!
- Heavily discounted hotel rates in Europe (extends to the Radisson Hotel Group and family & friends)
- F&B discounts at our restaurants and bars (for your whole party)
- Two free meals per day
- Access to 40% of your pay before payday through Wagestream
- Recommend a friend scheme – up to £750!
- Vitality at work scheme with great gym discounts & more
- Ride to Work scheme & free cycling lessons
- 24/7 employee assistance programme
- Rota given 2 weeks in advance
- Departmental productivity & service incentive scheme
- Benefit Hub – Discounted prices at hundreds of stores, supermarkets, major retailers, attractions, restaurants, and cinemas.
- Free dry cleaning for work uniform
- Annual Staff parties and events
- Company pension plan & award-winning training
The ideal candidate for the Assistant Front of House Manager role will:
- Liaise with the relevant Front of House teams to ensure guest and colleague satisfaction, financial goals, and responsible business targets are met while ensuring the smooth running and robust strategic direction of the Front of House department
- Manage and develop the team through planning and execution of payroll and rotas, recruitment, induction, training, appraisals, and performance management
- Demonstrate leadership through leading by example
- Clearly communicate operational and strategic information and ongoing customer feedback
- Empower the Front of House teams by providing an inspiring service culture through briefings, team meetings, and coaching
- Have excellent knowledge of Opera
- Have previous Assistant Front of House Manager or Front Office Manager experience in a hotel
Renowned for creating memorable moments, Park Plaza caters to both leisure and business travellers with stylish guest rooms and versatile meeting facilities that are perfectly complemented by award-winning restaurants and bars.
Park Plaza. Be part of it.
Assistant Front of House Manager in Cardiff employer: Park Plaza
Contact Detail:
Park Plaza Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Front of House Manager in Cardiff
✨Tip Number 1
Get to know the company culture! Before your interview, check out Park Plaza's social media and website. This will help you understand their vibe and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! As an Assistant Front of House Manager, you'll be interacting with guests and staff all day. Role-play common scenarios with a friend to boost your confidence and showcase your friendly personality during the interview.
✨Tip Number 3
Prepare some questions! Show your enthusiasm by asking about team dynamics or how they celebrate successes. This not only demonstrates your interest but also helps you gauge if it's the right fit for you.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen on joining the Park Plaza family. Don’t miss out on this opportunity!
We think you need these skills to ace Assistant Front of House Manager in Cardiff
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for hospitality and how you can contribute to our vibrant team.
Tailor Your CV: Make sure your CV is tailored to the Assistant Front of House Manager role. Highlight your relevant experience, especially in managing teams and delivering excellent service, as this is what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us why you’re the perfect fit for Park Plaza. Be specific about your achievements and how they relate to the job description. We love a good story!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re keen on joining our team at Park Plaza!
How to prepare for a job interview at Park Plaza
✨Know Your Stuff
Familiarise yourself with the Park Plaza brand and its values. Understand their commitment to creating memorable experiences for guests, and be ready to share how your previous experience aligns with this mission.
✨Showcase Your Leadership Skills
As an Assistant Front of House Manager, you'll need to demonstrate strong leadership. Prepare examples from your past roles where you've successfully managed a team, resolved conflicts, or improved service standards.
✨Be Personable and Engaging
Since this role is all about delivering excellent service, let your personality shine through. Practice your communication skills and be ready to engage in friendly conversation, showing that you can connect with both guests and colleagues.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, and how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.