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- Tasks: Support daily operations of In-Room Dining and Executive Lounge, ensuring top-notch service.
- Company: Join Park Plaza Riverbank London, a stylish hotel known for exceptional guest experiences.
- Benefits: Enjoy subsidised travel, discounted hotel stays, wellness days, and 50% off dining.
- Why this job: Be part of a vibrant team creating memorable moments in a luxury setting.
- Qualifications: Previous experience in hospitality roles like Assistant Room Service or Guest Relations Manager required.
- Other info: Flexible schedules, uniforms provided, and fun staff events await you!
The predicted salary is between 28800 - 43200 £ per year.
Assistant Room Service and Executive Lounge Manager job opening at Park Plaza Riverbank London Hotel
At Park Plaza Riverbank London Hotel, we are dedicated to crafting stories and memories by delivering exceptional and personalised service to our guests. First-class service and delicious food, and drink are every bit as important to the hotel experience as a great night’s sleep in a stylish location. That is why your contribution as Assistant Room Service Manager is so important.
Park Plaza Riverbank London Hotel is one of our largest hotels with 645 bedrooms , with very busy In-Room Dining and Executive Lounge operations.
The Assistant Room Service Manager supports the overall operations of the In-Room Dining and Executive Lounge service, ensuring high standards of customer service, quality, and efficiency. This role involves supervising team members, assisting with staff training, maintaining operational standards, and resolving guest concerns. The Assistant Room Service Manager plays a key role in delivering a seamless and luxurious room service experience.
As our Assistant Room Service and Executive Lounge Manager , you will receive:
We are looking for our Assistant Room Service and Executive Lounge Manager , who:
Renowned for creating memorable moments, Park Plaza caters to both leisure and business travellers with stylish guest rooms and versatile meeting facilities, which are perfectly complemented by award-winning restaurants and bars.
Park Plaza. Be part of it.
Apply Now
Assistant Room Service Manager employer: Park Plaza
Contact Detail:
Park Plaza Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Room Service Manager
✨Tip Number 1
Familiarise yourself with the Park Plaza Riverbank London Hotel's values and service standards. Understanding their commitment to exceptional service will help you align your approach during interviews and discussions.
✨Tip Number 2
Network with current or former employees of Park Plaza. They can provide valuable insights into the company culture and expectations, which can be beneficial when preparing for your interview.
✨Tip Number 3
Highlight any relevant experience in managing teams and improving customer satisfaction. Be ready to share specific examples of how you've successfully handled guest complaints or enhanced service delivery in previous roles.
✨Tip Number 4
Prepare questions that demonstrate your interest in the role and the hotel’s operations. Asking about team dynamics or how they measure success in the Assistant Room Service Manager position shows your enthusiasm and proactive attitude.
We think you need these skills to ace Assistant Room Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in room service or hospitality management. Emphasise any supervisory roles and customer service achievements that align with the responsibilities of the Assistant Room Service Manager.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering exceptional service. Mention specific experiences where you inspired or trained team members, and how you handled guest complaints effectively.
Highlight Relevant Skills: In your application, focus on skills such as team leadership, communication, and problem-solving. These are crucial for the role and should be evident in both your CV and cover letter.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is vital in the hospitality industry.
How to prepare for a job interview at Park Plaza
✨Know the Hotel's Values
Before your interview, make sure you understand Park Plaza Riverbank London's commitment to exceptional service. Familiarise yourself with their mission to create memorable experiences for guests, as this will help you align your answers with their values.
✨Showcase Your Leadership Skills
As an Assistant Room Service Manager, you'll be expected to inspire and mentor your team. Prepare examples from your past experiences where you've successfully led a team, resolved conflicts, or improved service standards to demonstrate your leadership capabilities.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills, especially regarding guest complaints. Think of specific situations where you handled difficult guests or improved operational efficiency, and be ready to discuss these in detail.
✨Highlight Your Teamwork Experience
Collaboration with various departments is crucial in this role. Be prepared to discuss how you've worked with kitchen, housekeeping, and front office teams in the past to ensure smooth operations and timely service delivery.
