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- Tasks: Lead the Reception team to create unforgettable guest experiences.
- Company: Park Plaza Nottingham is known for stylish stays and exceptional service.
- Benefits: Enjoy competitive pay, discounts, and 30+ days holiday!
- Why this job: Join a vibrant team dedicated to memorable moments and personal growth.
- Qualifications: Experience in hotel front office management and strong leadership skills required.
- Other info: Access to wellness programs and annual staff events.
The predicted salary is between 30000 - 42000 £ per year.
Overview
Assistant Front Office Manager At Park Plaza Nottingham, we are all about creating stories and memories by delivering excellent and personal service to our guests. The friendly face of Park Plaza London Hotel, as a Assistant Front Office Manager, you will be responsible for the Reception department. With your flair and passion for delivering exceptional service, you will be someone with a helpful, can-do approach who leads from the front to ensure the Reception Team deliver a memorable experience for every guest. As our Assistant Front Office Manager, you will receive:
What you will receive
- Salary: Competitive plus great benefits
- Heavily discounted hotel rates in Europe (extends to the Radisson Hotel Group and family & friends)
- F&B discounts at our restaurants and bars (for your whole party)
- Start with 30 days of holiday per year – including bank holidays, increasing with years of service
- Two free meals per day
- Access to 40% of your pay before payday through Wagestream
- Recommend a friend scheme – up to £750
- Vitality at work scheme with great gym discounts & more
- Ride to Work scheme & free cycling lessons
- Benefit Hub – Discounted prices at hundreds of stores, supermarkets, major retailers, attractions, restaurants, and cinemas.
- Free dry cleaning for work uniform
- Annual Staff parties and events
- Company pension plan & award-winning training
The ideal candidate for the Assistant Front Office Manager role will:
- Liaise with the relevant Front of House teams to ensure guest and colleague satisfaction, financial goals, and responsible business targets are met while ensuring the smooth running and robust strategic direction of the Front of House department
- Manage and develop the team through planning and execution of payroll and rotas, recruitment, induction, training, appraisals, and performance management
- Demonstrate leadership through leading by example
- Clearly communicate operational and strategic information and ongoing customer feedback
- Empower the Front of House teams by providing an inspiring service culture through briefings, team meetings, and coaching
- Have excellent knowledge of Opera
- Have previous Assistant Front Office Manager or Front Office Manager experience in a hotel
Renowned for creating memorable moments, Park Plaza caters to both leisure and business travellers with stylish guest rooms and versatile meeting facilities that are perfectly complemented by award-winning restaurants and bars. Park Plaza. Be part of it. Apply Now
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ASSISTANT FRONT OFFICE MANAGER employer: Park Plaza
Contact Detail:
Park Plaza Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ASSISTANT FRONT OFFICE MANAGER
✨Tip Number 1
Familiarise yourself with the Park Plaza brand and its values. Understanding their commitment to exceptional service will help you align your responses during interviews and demonstrate your passion for creating memorable guest experiences.
✨Tip Number 2
Network with current or former employees of Park Plaza. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial when discussing your leadership style and operational knowledge.
✨Tip Number 3
Brush up on your knowledge of Opera PMS, as proficiency in this system is crucial for the role. Consider taking a quick online course or tutorial to refresh your skills, which will show your commitment to excelling in the position.
✨Tip Number 4
Prepare examples of how you've successfully led teams in previous roles. Highlight specific situations where your leadership made a difference in guest satisfaction or operational efficiency, as these stories will resonate well during the interview process.
We think you need these skills to ace ASSISTANT FRONT OFFICE MANAGER
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in managing front office operations, particularly in a hotel environment. Emphasise your leadership skills and any relevant achievements that demonstrate your ability to lead by example.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for exceptional service and your understanding of the hospitality industry. Mention specific experiences where you have successfully coordinated with teams to enhance guest satisfaction.
Highlight Relevant Skills: In your application, clearly outline your operational knowledge, including proficiency in Opera PMS. This will show that you have the technical skills necessary for the role and can hit the ground running.
Showcase Your Communication Skills: Since excellent communication is key for this role, provide examples in your application of how you've effectively communicated with team members and guests in previous positions. This will help demonstrate your fit for the Assistant Front Office Manager position.
How to prepare for a job interview at Park Plaza
✨Showcase Your Leadership Skills
As an Assistant Front Office Manager, strong leadership is key. Be prepared to share examples of how you've successfully led a team in the past, highlighting your ability to motivate and inspire others to deliver exceptional service.
✨Demonstrate Your Passion for Service
The role requires a genuine passion for guest satisfaction. During the interview, express your enthusiasm for creating memorable experiences and discuss specific instances where you went above and beyond for guests.
✨Familiarise Yourself with Opera PMS
Since proficiency in Opera PMS is essential, make sure you brush up on your knowledge of this system. Be ready to discuss how you've used it in previous roles to enhance operational efficiency and guest satisfaction.
✨Prepare Questions About the Company Culture
Understanding the company culture at Park Plaza is crucial. Prepare thoughtful questions about their values and how they support their staff, showing that you're not just interested in the role but also in being part of their team.